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    Claim Non MV Assistant Manager  

    - Jakarta

    Job Description :Assist in managing and overseeing Non-Motor Vehicle claims across various lines including Property, Engineering, Liability, Marine, and other Non-MV products.Review and evaluate claim documents, policy coverage, and loss details to ensure accurate claim assessment.Supervise and provide technical guidance to claim officers for daily operations and complex cases.Coordinate with surveyors, adjusters, investigators, repairers, and external parties during claim handling and settlement.Monitor claim reserves, recommendations, and settlement amounts to ensure adequacy and compliance.Handle escalated, disputed, or litigated claims and support negotiation and settlement processes.Ensure compliance with internal policies, regulatory requirements, audit standards, and Service Level Agreements (SLA).Prepare claim reports, summaries, and management information as required.Support continuous improvement initiatives to enhance claim efficiency, cost control, and customer satisfaction.
    Requirements :Bachelor’s degree in Insurance/Law/Business/Engineering, or a related discipline.Minimum 5–7 years of experiences in handling Non-Motor Vehicle insurance claimsProficient in English both oral and written, especially for reading policies, claim reports, and communication with external or overseas parties.Experienced in handling a team will be an advantage.Possess a good communication skill and problem solving skillAble to adapt well.

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    Job Description:Actively support Head of Operational and Technology Risk Management to monitor and control Technology Risk Management within the Company.Ensure that the Company has sufficient policies and procedures to identify, measure, control and monitor Operational and Technology Risk.Proactively support and advise Business User to have proper Risk Management within their process business.Monitor Risk Management activities within the company and perform further assessment for any potential data incident occurred.Ensure that the Company has proper readiness of disaster through Annual Business Continuity Management (BCM) Exercise.
    Requirements:Degree preferably of Engineering / Business / Information Technology.Minimum 3 years of experience in Risk / Audit/ Consulting Services/ ITHave working experiences in Data Analytics and Business Continuity Management (BCM) will be advantages.Have working experience in life insurance industry or financial institution will be advantages.

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    Sales Support Executive  

    - Jakarta

    Now Health Indonesia Office is currently hiring a Sales Support for a Temporary period of 3 months to cover a maternity leave.
    expected start date is 15th June 2026 and expected end date is 30th Sept 2026.
    Minimum Requirements:Being resident in Indonesia, preferable JakartaSales or Account Executive Support experiences within the Health Insurance Industry is an advantageHighly skilled on time management, organizational skills, attention to details and team workExcellent written and spoken English are essential
    Role Overview:
    As a member of the Business Development team, the sales support executive will act as a support to the General Manager and Business Development Team in the administration duties in order that the BDMs and AMs achieve their sales targets for the region. The sales support executive will ensure the General Manager and Business Development Team are fully supported and ensure members receive a peerless service experience.
    Administrative duties to assist the business development team.Prepare group renewal quotations, analysis reports, check lists, TOB’s. Extract claims summary, membership lists and SOA for each group renewal as required. Sales support for queries and amendments. Manage and support sales mailbox. Attention to detail and accuracy of work. Engage with intermediaries as required, under the guidance of the General Manager and Business Development Team. Download individual renewal documents, analysis and send summary on a monthly basis for clients with above inflation increases from previous year to Account Manager. Individual new business applications (send to UW, communicate UW decision to account manager for review, once accepted by client (via broker) send to PAT for processing. Group new business quotations and onboarding, including checklists, reviewing submissions, coordinating with internal teams and sending policy documents as required. Prepare sales and activity reports as required. Support new intermediary onboarding and prepare intermediary productivity reports. Update CRM or equivalent systems as required.
    Business Development: Accomplish all customer service journeys on renewal and new business. Comprehensive understanding of Broker tiering. Support new business with all service needs and prepare quotations in order to elevate the Account and Business Development Managers. Act as a link between the Business Development Team and other internal departments. Provide high-quality support by answering queries, etc. Assist, manage workloads so that we retain broker client accounts. Provide quotations in accordance with written procedures and processes, and in strict compliance with any relevant statutory and regulatory requirements. Liaise with internal operations team to ensure queries are resolved in a timely manner.Build detailed knowledge of the company’s products and keep up-to-date awareness of competitor activity, products and pricing. Escalate any complaints or issues to Business Development Team. Follow operational service standards and foster the sales and service culture. Ensure that the company’s brand values, principles, and style are adopted and utilized for all external communication.
    Customer Service:Ensure that any complaints or service failures reported by brokers and/or insured members are escalated and dealt with strictly in accordance with Complaints Procedures. Acquire and maintain thorough understanding of Now Health International’s process, procedures and systems, and ensure that all system information is fully up-to-date. Take personal responsibility to always actively treating customers fairly. Adhere to best practice processes including delivery of all the agreed service standards.

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    Head of Sales (Bancassurance)  

    - Jakarta

    Key Responsibilities
    Drive sales performance and manage end-to-end bancassurance salesBuild and maintain strong relationships with bank partners at regional and senior management levelsLead, coach, and develop sales leaders and teams to achieve sustainable growthMonitor business performance and resolve operational and partnership issuesExecute sales initiatives, campaigns, and business strategies aligned with company targets
    RequirementsBachelor’s degree in Business, Marketing, Economics, or related fieldMinimum 5+ years of experience as a senior sales manager at regional or national level in life insuranceProven experience in bancassurance, alternative, or partnership distribution channelsStrong understanding of life insurance, financial planning, and banking industryLife Insurance License required; FLMI/AAJI certification is an advantageStrong leadership, stakeholder management, and presentation skillsFluent in English, both written and spoken

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    Regional Sales Head (Medan)  

    - Kota Medan

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.
    Role Description:Build and establish strong relationship with Regional Head, Regional Deputy, Area Manager & Branch ManagerSupervise, monitor and lead sales activities for Sharia Sales Team (Area Sales Manager, Financial Sales Consultant) on day-to-day basis to achieve sales targetSales initiative, sales process improvement, and new business opportunities.Placement in Surabaya.
    Requirements:Bachelor's degree in any fieldMinimum 5-6 years' experience in sales, preferably in Insurance or Financial Services IndustryStrong leadership and team management skills.
    Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organization irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.

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    Agency Channel Training Specialist (Contract Based)  

    - Jakarta Metropolitan Area

    Join our dynamic Training team to support end-to-end execution of training programs that empower our sales and agency channels. If you’re organized, communicative, and enjoy working with people, this role is for you!
    Job Description:Support the execution of online and offline training sessions, ensuring smooth delivery according to the Channel Training Lead’s direction.Manage operational logistics including invitations, attendance, materials, facilities, and session documentation.Act as on-site or on-call PIC to ensure trainings run smoothly and on schedule.Coordinate with internal/external trainers and key stakeholders to ensure training readiness.Monitor pre- and post‑training data: participant database, pre-work completion, assessments, and evaluation results.Compile training reports and track cohort performance against learning metrics.Provide feedback and identify opportunities for process improvements or automation in training operations and reporting.Requirements:Bachelor’s degree in Business, Management, Communication, or related fields.3–7 years of experience in the insurance industry.Strong stakeholder management and communication skills.Highly organized, detail‑oriented, with the ability to manage multiple programs simultaneously.Proficient in Excel and PowerPoint (advanced level).

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    Responsibilities :Manage day to day business operations with insurance brokerDevelop and acquire new broker channelsMaintain and grow existing broker accounts
    Qualification :Bachelor degree in any discipline3-5 years of experience in marketing within the general insurance industryHave a good understanding of general insurance products and broker businessDemonstrate strong initiative and self motivationHighly adaptable in dynamic work environmentsPossess excellent interpersonal and communication skillStrong problem solving abilitiesLeadership experience is an advantage

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    Job DescriptionLead and supervise the Claim Re‑Underwriting team, ensuring quality, SLA, and TAT are met.Perform and review claim re‑underwriting assessments within authority limits, including escalation cases.Analyze SPAJ, policy contracts, claim investigations, and medical risks to deliver sound underwriting decisions.Ensure completeness, accuracy, and compliance of claim documentation with SOPs and regulations.Coordinate with Claims, Underwriting, Medical, Investigation, and other related teams to resolve complex cases.Provide underwriting input and expert support for litigation, including mediation, court hearings, and regulatory matters.Drive continuous improvement, coaching team members and contributing to underwriting quality and process enhancement.
    Job RequirementsBachelor’s degree from a reputable university (Medical Doctor / Biology preferred).Minimum 5 years of experience in Life Insurance Underwriting, preferably New Business or Claim Re‑Underwriting.Strong risk assessment, analytical, and problem‑solving skills.Good communication skills; customer‑ and action‑oriented mindset.Proficient in English and computer applications (Excel, PowerPoint); AAJI/FLMI certification is a plus.

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    ResponsibilitiesDevelop and execute agent recruitment strategiesBuild and maintain strong relationship with agents to ensure engagement and retentionDrive agency business growth though performance monitoring and support initiativesIdentify opportunities to improve agent productivity and sales performance
    Qualifications1-2 years' experiences in handling agents (especially general insurance's agents)Bachelor degree from any majorDemonstrate strong initiative and self motivationHighly adaptable in dynamic work environmentsPossess excellent interpersonal and communication skillStrong problem solving abilitiesExperienced in leading a team is a plus

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    Medical Analyst (Semarang)  

    - Semarang

    Tujuan Jabatan :Memberikan pertimbangan dan analisis medis yang obyektif dalam proses pengelolaan klaim kesehatan agar sesuai dengan standar medis dan kebijakan polis asuransi, serta memastikan efisiensi biaya, kualitas pelayanan, dan kepuasan peserta.
    Kualifikasi :Dokter umum (profesi kedokteran, minimal S.Ked + dr.), diutamakan memiliki pelatihan tambahan di bidang asuransi kesehatan atau manajemen rumah sakit.Pengalaman klinis minimal 2 tahun.Pengalaman di bidang klaim kesehatan, asuransi, TPA, atau rumah sakit menjadi nilai tambah.Kemampuan analisis kasus medis dan interpretasi data medis.Komunikasi profesional dengan tim internal dan eksternal (provider/dokter).Pemahaman tentang sistem asuransi kesehatan dan regulasi kesehatan nasional.Memiliki Pemahaman coding medis (ICD-10, INA-CBGs) diutamakan.

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    Provider Relations (Makassar)  

    - Makassar

    Job QualificationEducation: Bachelor's degree in Medical / Health / Nursing.Minimum Experience: 2 years as Provider Relations in Insurance / TPA or Hospital.Skills: Proactive, good communication, and detail oriented. Capable with evaluation and monitoring of provider relations, provider selection and assessment, review provider utilization.Interested and is able to work on-site in Denpasar

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    Financial Risk Management  

    - Jakarta Metropolitan Area

    Join us to safeguard the financial strength behind every promise we make to be a Forever Trusted Partner. MSIG Life is looking for a seasoned risk professional who can navigate financial, investment, and enterprise risk and translate complexity into clear and actionable insight for the MSL Senior Management Team.
    What You'll Do
    Financial Risk OversightDevelop, implement, and continuously enhance the financial risk management framework aligned with Enterprise Risk Management (ERM) standards.Monitor market, credit, liquidity, and asset-liability management (ALM) risks; produce timely risk dashboards and escalate exposures to senior management.Lead stress testing, scenario analysis, and capital adequacy assessments to safeguard solvency under adverse conditions.Investment & Capital RiskEvaluate investment portfolio performance, market volatility, and macroeconomic impacts on asset allocation and returns.Partner with the Investment and Actuarial functions to ensure asset-liability matching and prudent capital deployment.Provide independent risk opinions on new investment mandates, instruments, and counterparty exposures.Product Risk EvaluationAssess risks across the product lifecycle, including pricing, design, launch, market acceptance, and reputational impact.Collaborate with Actuarial, Product, and Distribution teams to embed risk considerations into product governance.Review product performance against risk appetite and recommend corrective actions where needed.Regulatory & ComplianceEnsure full compliance with OJK regulations and other applicable local and international standards.Prepare and review regulatory risk reports, RBC submissions, and internal control attestations.Maintain audit-readiness by working closely with Internal Audit, Compliance, and external regulators.Strategic Risk LeadershipProvide risk advisory to BOD, senior management, and business units on strategic initiatives.Translate enterprise risk frameworks into practical, actionable insights for non-risk stakeholders.Support the execution of strategic risk initiatives that strengthen the company's risk culture and resilience.
    Technical Strengths We're Looking For:
    Enterprise Risk Management (ERM) frameworksFinancial and capital markets fluencyLife insurance products, pricing, and reservingInvestment risk analysis and ALMOJK regulatory landscape

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    Job Description:Manage end-to-end procurement processes, including demand planning, vendor sourcing, bid evaluation, contract negotiation, and contract administration.Ensure cost efficiency and vendor quality, by providing data and analysis to support management decision making.Prepare and monitor budgets, and perform analysis of between actual and planned expendituresDeliver accurate and timely data and reports to support strategic decision-makingDevelop and maintain procurement dashboards/reports that provide insights to management (e.g., cost savings, vendor performance, spending analysis)Process and analyze procurement data to identify trends, efficiency opportunities, and potential risks. Handle and resolve complaints related to facility services, ensuring timely and effective issue resolution while maintaining service quality.
    Requirements:Bachelor’s degree in accounting, with strong experience in facility, asset, or building management.Strong analytical skills, particularly in numerical analysis, budgeting, and financial evaluation.Minimum of 3 years’ experience in Finance department, preferably with a background in insurance industry.Strong understanding of facility management standards and best practices.Communicative, assertive, and solution-oriented in handling operational issues.

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    About the company
    PT. Howden Insurance Brokers Indonesia is part of the Howden Group Holdings. We are able to offer our customers a truly global reach in expertise and know-how supported by over 6,500+ global professionals around the world. Through our worldwide network of Howden Broking Group, we have available a depth and diversity of experience that is unmatched by others. Our global outlook and worldwide alliances with international insurers and Lloyds of London enables us to combine local knowledge with international perspective. Our office in Jakarta can service all areas of the Indonesian Archipelago. Howden Broking Group is a fast-growing, ambitious, dynamic and highly competitive global provider of a range of specialist insurances now operating in 40 countries around the world. For further information, please reach us on www.howdengroup.com/id-en
    Job DescriptionDesign, Develop new application ( web base ) based on agreed timeEnhanced existing application ( web base ) base on agreed timeAssisting ongoing development with new idea / tools / software / methodology
    Core Competencies:Strong Programming skill in PHPStrong Knowledge in Framework ( Laravel )Strong Knowledge in Mysql and Query PerformanceExcellent knowledge in JavaScript, AJAX, JQuery, CSS, OOP
    Non-TechnicalTeam Work is a mustGood analytical, problem solving and decision making skillsCreative, energetic, fast learner and highly motivatedSelf-discipline, responsible and goal-orientedStrong personality and able to work under pressure to meet deadlines
    General QualificationCandidate must possess bachelor’s degree in (Computer / Telecommunication), Computer Science / Information Technology or equivalent with IPK min 3.0At least 2 years working experience as PHP Programmer (please submit your project if any) / Fresh Graduate is welcome.Proficient in English both verbal and written

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    FIND YOUR 'BETTER' AT AIA
    We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.
    We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.
    If you believe in better, we’d love to hear from you.
    About the RoleThis role is responsible for overseeing the accuracy and integrity of all accounting activities. This includes ensuring that all journal entries are properly, correctly, and accurately recorded; applying appropriate accounting treatment for assets, liabilities, and projects; and ensuring accurate amortization and depreciation processes. The role also involves managing and controlling PSAK 104, PSAK 117, and IFRS 17 ledgers while maintaining standardized accounting practices. Additionally, the manager is expected to minimize outstanding balance sheet exposures, support the tax team in responding to tax office inquiries or audits, and ensure there are no unexpected issues or audit findings.
    Key Roles & Responsibility:Ensure all journal entries related to PSAK 104, PSAK 117, and IFRS 17 are accurately recorded in SAP (OCOA) in compliance with IFRS, Local GAAP, regulatory standards, and Group policies.Maintain integrity of PSAK 104, PSAK 117, and IFRS 17 ledgers, ensuring no missing, duplicated, or incorrect entries.Review and approve all manual journal entries to ensure accuracy, completeness, and timely posting.Prepare and maintain accounting policies for PSAK 104, PSAK 117, and IFRS 17.Perform month-end closing activities for PSAK 117 and related ledgers, ensuring all transactions (manual and interfaces) are captured accurately and on time.Conduct daily reconciliation of ETL to PSAK 117 ledger and ensure consistency between inputs and outputs.Perform monthly reconciliations between TB PSAK 117, PSAK 105, and IFRS 17, including analytical review.Review and reconcile Balance Sheet accounts monthly, ensuring no long-outstanding items and all balances are accurate and controlled.Handle OBS journal entries and manual offsets related to PSAK 117 and IFRS 17.Lead external, internal, and regulatory audit processes by preparing and providing required data and analyses.Perform tax accounting activities including correct accounting treatment, reconciliation, and monitoring regulatory tax updates.Support tax audits by providing required accounting data and reconciliations.
    Qualifications:Bachelor’s degree in Accounting.Strong in accounting knowledge and experiences.Life insurance experience (preferable).At least 6 - 8 years working experience in Insurance companies/Public Accountant Office (KAP).Has working experience at middle managerial level (handle a team) Involving in IFRS 17/PSAK 117 implementation project.

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    Job Scope:Shortlist and engage potential Islamic ecosystem partners for acquisition. Lead the onboarding process of Islamic ecosystem partner, ensuring all proper administrative and governance requirements are checked. Assist prepare commercial arrangement and business development strategy for Islamic ecosystem partners. Lead discussion with potential partners on any technical and non-technical requirements/resource needed to start commercial partnership. Responsible for the day-to-day execution of business development strategy by collaborating with all relevant stakeholders particularly agency, operations, IT, and product. Escalate any issues or backlog related to partner acquisition, onboarding and business development to Head of Alternate Channel Track business performance and recommend areas for improvement.
    Qualification:Bachelor’s degree, preferably in Business, Management, Communication or related fieldHaving professional certification in (Islamic) Insurance is preferrable. Minimal 3 years working.Proven experience in partnership management or business development. Good understanding of Insurance operations (underwriting, policy issuance and claim) is preferredStrong stakeholder and relationship management skillsGood communication & presentation skills for engaging partner leader.Ability to analyze business performance and develop growth strategies.Strong problem solving ability and cross function coordination skills

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    Sharia Agency Recruitment Intern  

    - Jakarta Metropolitan Area

    🧠 We're Hiring: Sharia Agency Recruitment Intern!Looking to build hands‑on experience in recruitment administration while working with a collaborative team? We’re opening an opportunity for driven individuals who are eager to learn, grow, and support Sharia Agency recruitment operations.
    Job Responsibilities:Assist administrative task related to the sharia agency recruitment division and will work closely with Sharia Agency Recruitment team;Prepare and manage sharia agency recruitment reports for internal and external stakeholders;Support the administrative matters of recruitment events and activities;Maintain accurate records of recruitment activities;Collaborate with sharia Agency Recruitment team to improve recruitment administrative process and reporting;Participate in team meetings and provide administrative support as needed.
    Requirements:Currently pursuing or recently completed a Bachelor’s Degree in any major (preferably business administration, statistics, economics or related field);Strong administrative and organizational skills with attention to detail;Proficiency in Microsoft Office (Excel, PowerPoint, Word) and other relevant tools;Ability to use CapCut and Canva for basic design and video editing purposes;Excellent communication skills (written and verbal);Collaborative and agile mindset with the ability to adapt to a fast-paced environment;Problem solving skills and proactive attitudes.
    Preferred Qualifications:Experienced in recruitment or administrative roles (internship or volunteer experience);Familiarity with insurance industry business.
    Hit apply and let’s learn and grow together! 🌱*only shortlisted candidates will be contacted

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    Legal Manager  

    - Jakarta

    Required:Open for contract Strong knowledge of corporate law, regulatory compliance, and risk management.Proven leadership and management skills.Excellent communication and interpersonal skills.Strong analytical and problem-solving abilities.Ability to work under pressure and manage multiple priorities.Experience in the insurance or financial services industry.
    Preferred Qualifications:Knowledge of international regulatory frameworks.Advanced degree in law, business, or related field.

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    Quality Assurance Lead  

    - Jakarta

    Job Scope:Define, implement, and govern quality assurance practices to ensure delivery of high‑quality, compliant, and reliable digital solutions across platforms.Lead QA strategy, test planning, and execution throughout the Software Development Life Cycle (SDLC).Act as a quality gate across SIT, UAT, Regression, and Production releases, including providing go‑live recommendations.Lead and oversee manual and automated testing for Web, Mobile, Application, and API‑based systems.Ensure comprehensive test coverage including functional, end‑to‑end, regression, smoke, sanity, and exploratory testing.Manage and direct performance testing activities (load, stress, endurance) including analysis of application, server, and database metrics.Ensure effective defect lifecycle management, including logging, tracking, retesting, and root cause analysis.Drive adoption, optimization, and maintenance of test automation frameworks and regression suites.Collaborate with Business, Product, Development, DevOps, Infrastructure, and other stakeholders to ensure shared understanding of requirements and quality risks.Lead, coach, and mentor QA team members, including task allocation and capability development.Communicate testing status, risks, and quality readiness clearly to project and management stakeholders.
    Qualification:Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.Having QA / Software Testing professional certification (e.g. ISTQB, Agile Testing, Automation) is preferable.Minimum 7-11 years of working experience in Quality Assurance, with 2-4 years in a QA Lead / Test Lead role.Proven experience in manual and automation testing for Web, Mobile, and API‑based systems.Good understanding of software development lifecycle (Agile/Scrum and Waterfall).Experience using test management and defect tracking tools (e.g. JIRA, Zephyr, Xray, TestRail).Exposure to performance testing, log analysis, and SQL‑based data validation.Understanding of CI/CD concepts and QA integration within delivery pipelines.Experience working in insurance or other regulated environments is strongly preferred.Strong stakeholder management and communication skills, able to engage technical and non‑technical teams.Ability to analyze quality risks and drive continuous improvement.Strong problem‑solving skills and cross‑function coordination ability.

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    Human Resources Business Partner  

    - Jakarta

    Main Job ResponsibilitiesAct as a strategic HR partner to business leaders and stakeholdersAlign people strategy with business goals and organizational prioritiesProvide guidance on performance management, employee engagement, and talent developmentHandle employee relations matters, including conflict resolution and disciplinary processesLiaise with relevant internal teams to ensure timely and accurate preparation of required reports and HR documentation in compliance with regulations set by the regulator (OJK).Collaborate with cross-functional HR teams to implement HR initiativesManage end-to-end recruitment process (sourcing, screening, interviewing, offering)Partner with hiring managers to define role requirements and hiring strategiesBuild and maintain strong candidate pipelines through various sourcing channelsEnsure a positive candidate experience throughout the hiring and onboarding processSupport employer branding initiatives and recruitment campaigns
    Job RequirementsMinimum education S1 all majors, preferably from Psychology, Law, or related fields.Have minimum 4-5 years work experience especially in insurance industry.Able to use Microsoft Office (PowerPoint, Excel, Word) Have good oral and written communication skills, and able to work in a complex environment.Strong understanding of HR practices and recruitment processesExcellent communication and stakeholder management skillsAbility to work independently and in a fast-paced environment

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