About the Role
We are looking for someone with strong problem-solving skills, technical depth, and a growth mindset to lead Flip’s Risk & Operations Platform. As a Senior Product Manager, you will be responsible for conceptualizing, building, and scaling the internal systems that power Flip’s Operations, Customer Support platforms, Internal Portal frameworks, and Risk Platforms and Infrastructure.To build the fairest financial services company, we must operate with systems that are scalable, secure, intelligent, and audit-ready. This role sits at the intersection of product, engineering, operations, risk, compliance, and data — building the internal operating system that supports every product and every customer interaction at Flip.
About Flip
Rafi, Luqman, and Anjar, who were college friends in Universitas Indonesia, started Flip as a project in 2015 to transfer payments to each other at a fraction of what banks would charge them. They are pioneers in the Indonesian market, with their technology now helping millions of Indonesians, both individuals and businesses, carry out bank-to-bank money transfers through a reliable and seamless app.
After five years of operations, Flip has helped Indonesians transfer money worth several trillions of rupiah and has received double-digit funding from respectable investors such as Sequoia India, Insight Partner, and Insignia. Flip’s ultimate mission is to give Indonesians access to one of the most progressive and fairest financial services in the world.
What you’ll do:
Define, lead, and execute the product strategy and roadmap for Flip’s Risk & Operations Platform.Own the architecture and evolution of internal portal frameworks, including shared templates, authentication flows, permission models, and RBAC systems with strong auditability.Increase ticket deflection and operational efficiency through workflow redesign, automation, and AI-assisted triaging.Improve transaction operations tooling, including lifecycle visibility, disturbance detection, reconciliation workflows, routing transparency, and escalation management.Strengthen compliance, and fraud operational systems, including case management tooling, rule management frameworks, monitoring dashboards, and risk signal integration.Identify and implement practical AI use cases across operations and risk workflows, ensuring proper human-in-the-loop guardrails and regulatory readiness.
What You'll Need:
A Bachelor’s / Master’s degree or equivalent experience, preferably in engineering, computer science, or management.At least 5 years of product management experience building platform systems, internal tools, or operational infrastructure (fintech/payments experience is a strong plus).Strong understanding of operational workflows, helpdesk/ticketing systems, case management platforms, or fraud processes.Comfortable discussing APIs, system integrations, authentication and authorization models (RBAC), workflow orchestration, and data pipelines.Practical familiarity with AI tools and ability to identify meaningful AI/automation use cases in operational environments.Strong analytical and quantitative skills with a data-driven approach to improving operational performance.Strong communication and stakeholder management skills.A strong ownership mindset with a bias toward automation, operational excellence, and scalable system design.