PT. MAJU BERSAMA GEMILANG(hereinafter refer to as “MBG”) is subsidiary company of HENGTONG Group and located in KIK Industrial Park, Semarang, Indonesia, which is a high-tech company specializing in the production of optical fiber, optical cable,ODN and Submarine cable. By taking advandge of full industry chain in telecom sector, MBG now is expanding the telecom engineering project business and welcome excellent talents with industrious experiences to join our team.
ResponsibilitiesSet project timelineMonitor project deliverablesResponsible for project implementation according to the plan of work and budgetLead the team to support the project implementationManage subcon and labour resource Coordinate with the team and related partiesAnalyze problems and provide solutions to keep the project runningResponsible for ensuring the project runs on time and within budgetAssist in negotiating contracts, securing permits, and licenses
QualificationsBachelor’s degree in EngineeringMinimum 3 years experience in Telkom Turnkey ProjectsHaving a certificate is a plus pointGood in English

Job Summary The Head of Branch Home Broadband (HBB) is responsible for driving sales performance, subscriber growth, and service retention within the assigned branch. This role focuses on achieving key performance indicators, including New Sales, Net Add Subscribers, Churn Rates, Area Penetration Rates, and Collected (Permanent Active), ensuring sustainable business growth in alignment with the Annual Operating Plan (AOP). Responsible for managing operations of a sales outpost branch. Oversees sales and the provision of services to local clients. Develops and maintains relationships with both new and existing customers. Is responsible for internal operations of the branch, e.g., Human Resources, Finance, Information Technology. May upsell additional services, parts, and equipment as needed. Key Responsibilities: Sales Management & GrowthDrive new sales and net add subscriber growth.Lead and manage FTTH sales team.Ensure sales quality to reduce churn and improve retention.Subscriber Retention & Churn Control.Ensure transition from service activation to permanent active status.Implement strategies to reduce churn.Improve payment collection systems and processes. Sales Strategy & Market PenetrationOversee quality of 3rd party vendors for installation along with Head of Tech Region.
Key Performance Indicators: Net add subscribers (growth %) & Sales conversion rate.Churn rate (% reduction) & Permanent active conversion rate.Turn around time for new sales application process (hours/days) & Collection efficiency (% of total billed).Area penetration rate (%) & Event-driven sales uplift (%). Required Skills:Sales Leadership, Sales Strategy, Performance Management.Customer Retention Strategies, Service Quality Management.Process Optimization, Payment Collection Management. Market Analysis, Go-To-Market Strategy, Event Planning.Vendor Management, Expansion Planning, Project Execution.

Job ResponsibilitiesManage the daily operations and localized brand promotion of AHA Games in Indonesia. Identify and promote high-quality games that suit local user preferences to achieve targets for DAU, user activity, session duration, and overall user growth.Independently responsible for localized content planning, creation and editing, including short videos, images, captions, posters and other promotional materials that fit indonesian users preferences.Operate and manage official social media platforms (such as TikTok and Instagram), including content update, community engagement, account growth, and data optimization.Manage KOL & creator operation and MCN cooperation: discover, negotiate, maintain and manage local KOLs/KOCs/MCNs, plan and execute marketing campaigns to improve exposure, activity and user conversion.Conduct local game market research, analyze user behavior and competitor activities, and generate insights to optimize content strategies, social media performance, and user growth initiatives.
Job RequirementsBachelor’s degree and minimum 3+ years of relevant experience in marketing, content operations, digital media, or game platform operations.Deep understanding of the Indonesian game market, local culture, user habits, and content platform rules. Experience in game platform operation, user growth, or game promotion is a plus.Proven experience in localized content creation, social media operation, or KOL/MCN marketing; background in marketing, content operation, or digital media is strongly preferred.Experience in video editing, graphic design, or content production; candidates who own local social media accounts with a certain follower base are highly preferred.Having local KOL/MCN/industry resources is a strong advantage.Keen market insight and data sensitivity.Language: Fluent in English and Indonesian; proficiency in Chinese is a strong priority.

Role Purpose:The Sr Officer Postpaid Sales & Management PMO is responsible for driving effective project execution across Circle or Region both in Sales and Operations initiatives by ensuring strong governance, structured planning, and cross-functional alignment.
Scope of Work:
Sales Target Planning:Analyze & develop sales targetsAdjust targets based on market trends and performance data
Policy Development & ImplementationDraft and update sales policiesEnforce compliance with established policiesReview and revise policies based on feedback and results
Data Analytics and ReportingPrepare reports on Projects & Programs
Cross-functional CollaborationWork with sales, marketing, and partnership teams to align objectivesCollaborate with external partners on sales initiativesFoster relationships with internal teams to ensure cohesive execution
Stakeholder ManagementManage relationships with external partnersAlign external partner objectives with business goalsReport on partnership outcomes and growth opportunities

Authority Sales Target and Policy Development: Lead the creation and adjustment of sales targets and operational policies to optimize performance.Partnership Management: Oversee and negotiate strategic partnerships to enhance postpaid sales channels and customer engagement. Lead, manage and decide technical discussion and assessments

Qualification:Bachelor’s degree in business administration, Marketing, Economics, Industrial Engineering, or a related fieldRelated Experience:3+ years of experience in sales, marketing, business planning, or project management, ideally within the telecommunications sectorProven track record in driving sales, partnership development, analytics or channel management Strong understanding of postpaid or prepaid sales mechanisms, or similar business portfolioCross-functional Collaboration: Demonstrated ability to work with internal teams (e.g., sales, marketing, finance) and external partners to drive sales and policy compliance.
Hard Skills:Sales Target Planning: Experience in creating and managing sales targets, understanding market potential, and setting realistic yet ambitious goals.Policy Creation & Compliance: Ability to develop, draft, and implement clear sales and operational policies to guide teams.Strong analytical skills with advanced proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).Knowledge of sales analytics, forecasting, and budgeting.Project Management: Skilled in project planning, execution, and monitoring to ensure partnership & development initiatives are delivered on time.Negotiation & Contracts: Expertise in negotiating and drafting partnership contracts, ensuring both parties align with business objectives.
Soft Skill:Excellent communication and interpersonal skills to collaborate across departments and with external partners.Strong problem-solving skills and the ability to work in a fast-paced environment.Project management skills with the ability to manage multiple priorities simultaneously.Strategic Thinking: Capability to think strategically about partnerships, ensuring alignment with long-term business goals.Collaboration: A team player who can work cross-functionally with sales, marketing, legal, and operations teams to ensure seamless execution of partnership initiatives.Adaptability: Ability to pivot quickly in response to changing market conditions or partner needs while maintaining focus on broader objectives.

*INDONESIAN ONLY*
Job Responsibilities:1. Responsible for PS product patching or version upgrades (5GC).2. Responsible for LLD creation.3. Responsible for the debugging, integration, and troubleshooting of 5GC networks.4. Responsible for maintaining customer relationships and daily customer care (handling VIP complaints, weekly meetings, etc.).
Qualifications Required:1.At least 5 years of experience in debugging and maintaining ZTE PS products, with a thorough understanding of core network and access network architectures.2.A strong desire to learn new knowledge.3.Willing to work hard in communication, coordination, and team collaboration, with strong stress tolerance.4.Fluent in English.5.Strong sense of responsibility, tracking and resolving issues.6.Loyal to the position and company, with a strong sense of information security and protective awareness.Preferred Conditions:Proficient in DPI/XDPI/PCC/Signaling Analysis.

Lead strategic alignment between Business Planning HQ and Circles/Regions on network demand planning, investment prioritization, and infrastructure monetization to maximize commercial returnsDrive end-to-end business case governance for new site rollout, optimization initiatives, and replacement programs, ensuring capital efficiency and revenue impactAct as the central strategic partner for Circles, B2B, Technology, and commercial stakeholders in translating market demand into scalable network investment plansOwn performance management framework for site ROI, utilization, and monetization outcomes through data-driven dashboards and executive-level insightsStrengthening data integrity and planning accuracy by governing LACCI tracking, unmapped CDR resolution, and cross-team alignment with network analytics teamsProactively identify demand gaps, growth hotspots, and optimization opportunities to support revenue growth, cost efficiency, and long-term network strategy
Strategic Regional & Stakeholder AlignmentOwn and lead strategic demand planning alignment across Circles/Regions, B2B, Technology, Finance, and Commercial teams to translate market needs into prioritized network investment roadmapGovern end-to-end business case development for infrastructure expansion, optimization, and replacement programs, ensuring commercial viability, ROI discipline, and strategic fitAct as the single point of strategic orchestration between HQ and Regions on investment trade-offs, demand justification, and monetization impactProvide executive-level insights and recommendations on ad-hoc strategic requests, investment scenarios, and performance gaps
Performance Governance & Continuous ImprovementDrive performance management framework for network investment outcomes, including site ROI, utilization uplift, revenue contribution, and cost efficiencyLead continuous improvement of demand management processes, analytics tools, and decision-making frameworks to increase planning speed, transparency, and accuracyProactively identify structural bottlenecks, data gaps, and execution risks, and mobilize cross-functional teams to resolve themCoach and enable team members through clear priorities, problem-solving guidance, and capability uplift
Strategic Partnerships & External Engagement Represent Business Planning in strategic engagements with external partners, data providers, and industry stakeholders related to network planning and monetizationLeverage external insights, benchmarks, and market trends to strengthen investment strategy and competitive positioningBuild long-term strategic relationships that support innovation, analytics advancement, and new monetization opportunities

Qualification: Minimum bachelor’s degree from reputable universityExperience: Minimum 5 years’ experience (preferable min 7 years) in telco industry or else existing resources of internal organization with relevant functionSkills: Cellular Business Demand ManagementNegotiation SkillsCustomer Experience ManagementBusiness Case DevelopmentPower BI Tracking SkillAdvance MS OfficeAdvance Map ToolsSQL, GCP & Big Data Analysis Skills

About SMN GroupAt SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Please find out more about what we do here: www.ptsmn.co.id
This position will be placed for: Jakarta, Palembang
What You Will Do:Responsible resolved site issues related to trouble ticket raised by others department and/or tenant by negotiating to land owner, community, etc.Negotiating to respective stakeholder regarding Colocation projects.Coordinate with other departments to update the site problem solving process.Build, maintain relationship and communicate with other external parties including government or non-government organization.Process, solving and manage all the issues related to community/in field issues.Collaborate with other departments and respective stakeholders to ensure the process runs smoothly.Collaborate to internal team and others department to align strategies, resolve issues, and ensure data and system accuracy.Liaises with land owner and/or community to solved any problems related to companyoperational activities.
What You Will Need:Have 2-6 years of experiences in Site acquisition, negotiating lease agreements, securing community permits, or related field.Bachelor’s degree in Telecommunications/ Civil engineering/ Law or related field of study.Have good communication, reporting and presentation skill.Fluent in English both written & verbal.Able to handle a travel schedule of over 50%.Strong negotiation skills.Creative problem solver.Have knowledge of basic HSE.
What We Offer:You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.You will be part of a fast-growing team that strives to deliver client satisfaction.Competitive benefit and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.

Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance

Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction

Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance

Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship

Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.

About SMN GroupAt SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com
This position will be placed for: PT iForte Solusi Infotek
What You Will Do:Monitor and ensure the performance and availability of DWDM network services on a daily basis.Perform initial troubleshooting and provide first-level response to incidents to ensure timely resolution.Analyze network issues, identify root causes, and propose effective solutions to maintain service stability.Escalate complex issues to relevant teams and proactively follow up until resolution is achieved.Coordinate and collaborate with internal and external stakeholders to ensure smooth operational processes.Track and maintain network performance metrics, including availability and MTTR (Mean Time to Repair).Provide clear direction and technical insight for resolving network-related issues.Collect and analyze DWDM line performance data for reporting and improvement purposes.
What You Will Need:Minimum Diploma (D3) in IT, Telecommunications, or related field.1–3 years of experience in network operations or related roles.Strong understanding of Fiber optic fundamentals and common issues, Basic DWDM technology, Networking concepts (LAN/WAN/MAN, OSI Layer, subnetting)Hands-on experience in networking and system environments.Familiar with network devices/vendors such as Huawei, ZTE, or similar.Knowledge or certification in MTCNA / CCNA is a plus.Good communication, reporting, and problem-solving skills.Able to work in a shifting schedule.Proficient in Microsoft Office (Excel, Word, etc.).Fluent in English (written and verbal).
What We Offer:You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.You will be part of a fast-growing team that continuously strives to deliver client satisfaction.Competitive benefits and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Lintasarta is a leading Indonesian telecommunications and IT solutions provider, specializing in business-to-business (B2B) services. Founded in 1988, the company offers a wide range of services, including data communication, networking, cloud computing, and managed services. Lintasarta primarily focuses on providing end-to-end solutions for enterprises, government agencies, and other organizations, helping them with their digital transformation needs.
About The Role - The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
ResponsibilitiesOperate as the lead point of contact for any and all matters specific to our customersBuild and maintain strong, long-lasting customer relationshipsNegotiate contracts and close agreements to maximize profitDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectives
QualificationsProven work experience as an account manager in information technology company (especially as a hunter)Open for fresh graduates who passionate in sales and ICT industriesDemonstrable ability to communicate, present and influence credibly and effectively at all levels of the organizationExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detail

Design, configure, and implement DWDM/Optical transport networks to support high-capacity telecom services.Perform installation, commissioning, and testing of DWDM equipment and related optical components.Monitor and maintain optical network performance, including power levels, wavelength stability, and signal quality.Troubleshoot and resolve faults in optical transmission systems, ensuring minimal service disruption.Coordinate with planning, NOC, and field teams for network expansion, upgrades, and preventive maintenance activities.Can join immediately is preferred.

AVP-TFE Business Insights, Experiments and Automation
Seniority: Mid-Senior (7-10 years of experience)
The Role Summary:The AVP of TFE Business Insights, Experiments and Automation owns three core areas for TFE (Telco Financial Ecosystem):ExperimentsInsight generation for TFE productsAI and automation.
TFE products include Paket Darurat (emergency credit for prepaid users), SMS Banking and other products (eg. . The role is responsible for designing statistically rigorous experiments, generating actionable insights from data, and building AI/automation solutions that enable the team to operate at high velocity.
The role requires someone who can work independently across the full experiment lifecycle: from building hypotheses using behavioral data, to calculating sample sizes and power, to running the test, to analyzing results with proper statistical methods, to making the call on whether to scale, iterate, or kill.
We operate on a self-service principle where this role owns 80%+ of analysis end-to-end, minimizing dependency on the Data team for basic queries and experiment analysis.

Responsibilities:
1. Experiment Design & Statistical AnalysisDesign and run 10+ experiments per month with proper statistical methodologyOwn the full experiment lifecycle: hypothesis → power analysis → sample sizing → execution → analysis → scaling decisionCalculate sample sizes, minimum detectable effects, and run duration before launching experimentsApply proper statistical methods (ie. t-tests, chi-square, confidence intervals, p-values) to determine if results are significantMaintain experiment tracking with proper control group management to ensure robustness of experiment resultsBuild the prioritization framework (ie. ICE scoring) to ensure effective deployment of resources
2. Business Insights & AnalyticsBuild and maintain dashboards for North Star metrics and experiment performanceConduct funnel analysis, cohort analysis, and conversion optimizationTranslate analytical findings into clear recommendations for leadershipDocument learnings to ensure that the team has a robust system to track, learn, and compound from previous learnings
3. AI & AutomationBuild automated reporting pipelines to reduce manual effort (ie. daily/weekly performance reports)Design AI-powered workflows for campaign personalization and audience segmentationDeploy self-hosted and self-developed AI/automation solutions to reduce manual effortBuild internal tools to support process execution, and drive adoption within team and across broader companyDrive adoption of internal AI tools (ie. ExperiLoom for experiment analysis, Palette for campaign execution)
4. Cross-Functional CollaborationWork with Data Analytics & Engineering for data access, pipeline development, and experiment infrastructurePartner with Data Science on model development (ie. propensity models, churn prediction)Provide insights and recommendations to leadership backed by data

Key Qualifications and Skills:Analytical skills and SQL proficiency: The role requires someone who can independently build hypotheses from user behavior data and design statistically rigorous experiments. This includes the ability to query and analyze data in BigQuery using SQL. Must be comfortable with statistical concepts (ie. hypothesis testing, confidence intervals, p-values, power analysis, regression)Experiment experience: Proven track record designing and analyzing A/B tests at scaleExperiment execution: Hands-on experience with setting up experiments using available tools (ie. communication channels, SMS, app communication tools, landing pages)AI capabilities: Understanding of applications of data science models in experiments and marketingCommunication skills: Able to explain technical findings to non-technical stakeholders. Strong stakeholder management

Nice to Have:Background in telco, fintech, or insurance industriesStrong interest in applying AI (LLM and traditional ML), automation, and self-hosting into professional settings

ZTE Indonesia is Urgently Hiring for Microwave Expert
Job Description:Takes charge of the commissioning, debugging, cutover, and acceptance of microwave products.Transfers skills to technical engineers of representative offices and outsourcing personnel.Provides technical support and troubleshooting for maintenance during the engineering period.Handles the faults escalated from the front line of microwave products.Upgrades the faults that cannot be handled by the second line of microwave equipment to the third line of technical support.Conducts preventive maintenance of microwave products.Provides optimization suggestions or solutions in accordance with microwave network problems.
Job Specification:Have wireless product technical work experiences (project scale should be more than 1000+ sites) and minimum of 5 years' experience within the industry. Huawei/NEC working experiences are preferred.Fluent in English (written and spoken).Bachelor's degree or higher education in Computer technology /Telecommunications /Electronics Engineering or equivalent.

*Important Note:CV in English is highly preferred

Identify new wholesale clients, generate leads, and expand the customer base.Build and maintain strong, long-term relationships with wholesale partners and key stakeholders.Negotiate pricing, terms, and close complex sales contracts for telecom services (IP, Ethernet, optical, wireless).Consult with clients on technology needs, offering tailored solutions like bandwidth, colocation, or data center services.Work with technical, operations, and other internal teams to ensure service delivery and customer satisfaction.Consistently meet or exceed monthly, quarterly, and annual sales goals.Stay updated on industry trends, competitor offers, and market changes.Accurately forecast sales and report on performance.

About SMN GroupAt SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.
Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com
This position will be placed for: PT iForte Solusi Infotek
What You Will Do:Responsible to response service request/ incident/ problem/ inquiries reported/submitted by customer VVIP/ Priority 1 through telephone, email or instant messaging (whatsapp)Responsible to ensure all process are running well to achieve the SLAResponsible to coordinate and collaborate with related team (internal & external) to analysis repetitive incident/ problem.Responsible to supervise, review and coaching Enterprise Helpdesk OfficerResponsible to review periodic report (daily/weekly/monthly)Willing to work standby 24x7x365
What You Will Need:Having min. 3 years experience in Helpdesk, Call Center or equivalentMinimum D3 IT, Telecommunication or equivalentGood Knowledge background in IT and Telco Industry, Good communication skill and analytical thinking, a fast learner, able to work with team, able to coordinate with related parties and able to work multitaskComputer literate, Having a associate/basic network certification like MTCNA, CCNA etc
What We Offer:You will be part of one of the fastest-growing connectivity solution provider companies in Indonesia.You will be part of a fast-growing team that continuously strives to deliver client satisfaction.Competitive benefits and exceptional career experience.
Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.

Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.

Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance

Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction

Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance

Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship

Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.

Deskripsi Pekerjaan:Mencari customer (account) baru dan melakukan follow-up kebutuhan existing customer untuk mencapai target revenueMengelola hubungan dengan customer existing, mengelola feedback, dan mengidentifikasi peluang-peluang baru dari customer existingMelakukan sales visit dan presentasi ke calon customerMempersiapkan sales quotation, kontrak, dan sales report serta melayani sales feedbackMempersiapkan solusi untuk mengatasi permasalahan customer dengan melakukan investigasi masalah, menawarkan solusi, serta berkolaborasi dengan sales engineer untuk memenuhi kebutuhan customerMelakukan identifikasi dan analisa kondisi market dan kompetitorMenghasilkan revenue sesuai dengan target yang telah ditentukanSelalu update dengan kondisi industri telekomunikasi dengan segala perkembangannyaMencari customer untuk Segmentasi Enterprise (Corporate), Financial Services (Banking, Non Banking, Capital Market), Government, Special Account, atau Wholesale (ISP)
Kualifikasi Pekerjaan:Minimal D3 dari semua jurusanMinimal pengalaman 2 tahun di posisi yang sama (Sales / Account Executive / Account Manager B2B)Diutamakan yang memiliki pengalaman berjualan di bidang Telekomunikasi/ICT atau pernah bekerja di perusahaan Telekomunikasi/ICTMemiliki pengetahuan mengenai Internet (Basic) dan konsep FTTxTerbiasa melakukan presentasi dan negosiasi dengan client corporateMempunyai kemauan bekerja keras dan usaha tinggi dalam mencapai targetInisiatif, proaktif, dan kreatifPenempatan: Bali

Tanggung Jawab:Memproses dan mengelola pembayaran kepada vendor dan supplier secara tepat waktu dan akurat.Melakukan verifikasi invoice, faktur pajak, dan dokumen pendukung pembayaran.Mencatat dan memonitor hutang serta piutang perusahaan.Menerbitkan invoice penjualan dan mengelola penagihan kepada customer/distributor.Melakukan follow up penagihan pembayaran yang jatuh tempo.Melakukan rekonsiliasi pembayaran dan saldo akun.Memantau laporan aging hutang dan piutang.Menyusun laporan AP & AR untuk kebutuhan manajemen dan closing bulanan.Berkoordinasi dengan tim internal maupun pihak eksternal terkait transaksi keuangan.Kualifikasi:Pendidikan minimal D3/S1 Akuntansi, Keuangan, atau jurusan terkait.Pengalaman minimal 2 tahun di bidang AP/AR atau Finance/Accounting.Memahami proses penagihan, pembayaran, dan dasar akuntansi.Teliti, rapi, jujur, dan bertanggung jawab.Menguasai Microsoft Excel dan sistem akuntansi (ERP menjadi nilai tambah).Memiliki komunikasi dan koordinasi yang baik.Mampu bekerja dengan target dan deadline.

Deskripsi Pekerjaan:Mencari customer (account) baru dan melakukan follow-up kebutuhan existing customer untuk mencapai target revenueMengelola hubungan dengan customer existing, mengelola feedback, dan mengidentifikasi peluang-peluang baru dari customer existingMelakukan sales visit dan presentasi ke calon customerMempersiapkan sales quotation, kontrak, dan sales report serta melayani sales feedbackMempersiapkan solusi untuk mengatasi permasalahan customer dengan melakukan investigasi masalah, menawarkan solusi, serta berkolaborasi dengan sales engineer untuk memenuhi kebutuhan customerMelakukan identifikasi dan analisa kondisi market dan kompetitorMenghasilkan revenue sesuai dengan target yang telah ditentukanSelalu update dengan kondisi industri telekomunikasi dengan segala perkembangannyaMencari customer untuk Segmentasi Enterprise (Corporate), Financial Services (Banking, Non Banking, Capital Market), Hospitality-Restaurant-Cafe, Group Account, atau Wholesale (ISP)
Kualifikasi Pekerjaan:Minimal D3 dari semua jurusanMinimal pengalaman 2 tahun di posisi yang sama (Sales / Account Executive / Account Manager B2B)Diutamakan yang memiliki pengalaman berjualan di bidang Telekomunikasi/ICT atau pernah bekerja di perusahaan Telekomunikasi/ICTMemiliki pengetahuan mengenai Internet (Basic) dan konsep FTTxTerbiasa melakukan presentasi dan negosiasi dengan client corporateMempunyai kemauan bekerja keras dan usaha tinggi dalam mencapai targetInisiatif, proaktif, dan kreatifPenempatan: Batam

Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.

Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance

Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction

Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance

Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship

Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.