Lintasarta is a leading Indonesian telecommunications and IT solutions provider, specializing in business-to-business (B2B) services. Founded in 1988, the company offers a wide range of services, including data communication, networking, cloud computing, and managed services. Lintasarta primarily focuses on providing end-to-end solutions for enterprises, government agencies, and other organizations, helping them with their digital transformation needs.
About The Role - The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our product. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face.
ResponsibilitiesOperate as the lead point of contact for any and all matters specific to our customersBuild and maintain strong, long-lasting customer relationshipsNegotiate contracts and close agreements to maximize profitDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectives
QualificationsProven work experience as an account manager in information technology company (especially as a hunter)Demonstrable ability to communicate, present and influence credibly and effectively at all levels of the organizationExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detail
Kualifikasi:Minimal D3 Teknik Informatika, Teknik Telekomunikasi, atau bidang terkaitPengalaman minimal 1tahun di bidang Network Engineering (Data Center / Telco / Enterprise Network)Memahami konsep EVPN (Ethernet Virtual Private Network) berbasis HuaweiMenguasai MPLS, BGP, VXLAN, L2VPN, L3VPNMemahami arsitektur Data Center Network (Spine-Leaf)Familiar dengan Huawei CloudEngine / NE Series / VRP OSMemahami routing & switching (OSPF, ISIS, VLAN, STP)Terbiasa menggunakan tools monitoring (NMS, SolarWinds, dll)gMampu melakukan analisa dan troubleshooting jaringan kompleksProblem solving, komunikasi baik, mampu bekerja dalam timMinimal Bahasa Indonesia & Bahasa Inggris (teknis)Bersedia menjadi PKWT Kontrak Project LintasartaBersedia full time bekerja dan ditempatkan di pelanggan Lintasarta yg dibidang perbankan
Ruang Lingkup PekerjaanMendesain arsitektur jaringan berbasis EVPN (VXLAN EVPN)Membuat HLD (High Level Design) & LLD (Low Level Design)Melakukan konfigurasi EVPN pada perangkat HuaweiImplementasi BGP EVPN, VXLAN, dan integrasi dengan MPLSDeployment jaringan data center (Spine-Leaf)Monitoring performa jaringan dan memastikan availabilityMenangani incident dan problem terkait EVPNAnalisa issue seperti MAC learning, flooding, routing issueDebugging BGP EVPN dan VXLAN tunnelMelakukan tuning performa jaringanOptimasi load balancing & traffic engineeringMembuat dokumentasi konfigurasi dan topologi jaringanUpdate SOP dan knowledge baseBerkoordinasi dengan tim internal (server, cloud, security)Support vendor (Huawei) jika diperlukanOn-call / standby jika ada incident kritikal
ResponsibilitiesOperate as the lead point of contact for any and all matters specific to our customersBuild and maintain strong, long-lasting customer relationshipsNegotiate contracts and close agreements to maximize profitDevelop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsorsEnsure the timely and successful delivery of our solutions according to customer needs and objectives
QualificationsProven work experience as an account manager in information technology company (especially as a hunter)Open for fresh graduates who passionate in sales and ICT industriesDemonstrable ability to communicate, present and influence credibly and effectively at all levels of the organizationExperience in delivering client-focused solutions based on customer needsProven ability to manage multiple projects at a time while paying strict attention to detail
Requirements:
Identify new wholesale clients, generate leads, and expand the customer base.Build and maintain strong, long-term relationships with wholesale partners and key stakeholders.Negotiate pricing, terms, and close complex sales contracts for telecom services (IP, Ethernet, optical, wireless).Consult with clients on technology needs, offering tailored solutions like bandwidth, colocation, or data center services.Work with technical, operations, and other internal teams to ensure service delivery and customer satisfaction.Consistently meet or exceed monthly, quarterly, and annual sales goals.Stay updated on industry trends, competitor offers, and market changes.Accurately forecast sales and report on performance.
Requirements:
Identify new wholesale clients, generate leads, and expand the customer base.Build and maintain strong, long-term relationships with wholesale partners and key stakeholders.Negotiate pricing, terms, and close complex sales contracts for telecom services (IP, Ethernet, optical, wireless).Consult with clients on technology needs, offering tailored solutions like bandwidth, colocation, or data center services.Work with technical, operations, and other internal teams to ensure service delivery and customer satisfaction.Consistently meet or exceed monthly, quarterly, and annual sales goals.Stay updated on industry trends, competitor offers, and market changes.Accurately forecast sales and report on performance.
Requirements:
Identify new wholesale clients, generate leads, and expand the customer base.Build and maintain strong, long-term relationships with wholesale partners and key stakeholders.Negotiate pricing, terms, and close complex sales contracts for telecom services (IP, Ethernet, optical, wireless).Consult with clients on technology needs, offering tailored solutions like bandwidth, colocation, or data center services.Work with technical, operations, and other internal teams to ensure service delivery and customer satisfaction.Consistently meet or exceed monthly, quarterly, and annual sales goals.Stay updated on industry trends, competitor offers, and market changes.Accurately forecast sales and report on performance.
KualifikasiPendidikan minimal Sarjana (diutamakan Teknik Informatika/Sistem Informasi)Pengalaman minimal 1 tahun di bidang IT Support/HelpdeskMemahami jaringan LAN dan troubleshooting dasarMenguasai troubleshooting OS (Windows), email, internetMampu menangani hardware (PC, laptop, printer)Memahami dasar IT Security (antivirus, endpoint protection)Menguasai instalasi dan konfigurasi softwareMampu membuat dokumentasi teknisKomunikatif dan mampu menjadi frontliner ITMampu bekerja dalam tim dan di bawah tekananBersedia menjadi PKWT Kontrak Project LintasartaBersedia full time bekerja dan ditempatkan di pelanggan Lintasarta yg dibidang perbankanBersedia jam kerja shifting
Ruang Lingkup Pekerjaan:Menangani permasalahan dan permintaan layanan SI sesuai SOPMelakukan analisa teknis awal terhadap incident & service requestMemberikan solusi atau workaround terhadap permasalahan userMelakukan eskalasi ke tim terkait jika diperlukanMonitoring progres penyelesaian tiket hingga selesaiMenyusun laporan incident & service requestMenjaga kualitas SLA & OLA layananMenyiapkan perangkat dan infrastruktur IT untuk kegiatan/eventMengoperasikan perangkat multimedia untuk mendukung eventMembuat dokumentasi knowledge terkait solusi permasalahanMelakukan update knowledge dan improvement layanan
KualifikasiPendidikan minimal Sarjana (diutamakan Teknik Informatika/Sistem Informasi)Memiliki pengalaman kerja Min 1 tahun dibidang TI/SIMengetahu dan memahami proses problem managementMengetahui proses ITSMMemiliki kemampuan dalam melakukan dokumentasi report
Ruang Lingkup Pekerjaan:Mengkoordinasikan kegiatan problem management termasuk pengelolaan ticket problemMelakukan deteksi, identifikasi, dan pencatatan problem berdasarkan tren incident yang berulangMelakukan analisa root cause (RCA) terhadap permasalahan yang terjadiMenyusun laporan identifikasi problem dan known errors secara sistematisMelakukan monitoring efektivitas solusi (workaround & permanent fix)Berkoordinasi dengan tim terkait dalam proses problem resolutionMenyusun laporan berkala terkait aktivitas problem managementMembantu penyusunan dan pengelolaan knowledge article terkait problem & solusiMemberikan rekomendasi solusi jangka panjang berdasarkan hasil analisaMelakukan evaluasi tren problem untuk improvement layananMemastikan dokumentasi problem management sesuai standar ITSM / ITIL
KualifikasiPendidikan minimal Sarjana (diutamakan Teknik Informatika/Sistem Informasi)Pengalaman minimal 1 tahun di bidang IT Application SupportMemahami alur bisnis aplikasi (lebih disukai di banking)Memiliki kemampuan analisa masalah yang baikFamiliar dengan SQL dasar (nilai tambah)Memahami konsep API / integrasi sistem (nilai tambah)Mampu membaca log/error aplikasiKomunikatif dan mampu koordinasi dengan tim teknisMampu bekerja secara tim maupun individuBersedia shifting, PKWT, dan ditempatkan di lingkungan perbankanBersedia menjadi PKWT Kontrak Project LintasartaBersedia full time bekerja dan ditempatkan di pelanggan Lintasarta yg dibidang perbankanBersedia jam kerja shifting
Ruang Lingkup Pekerjaan:Mengelola incident dan service request terkait aplikasiMelakukan analisa permasalahan aplikasi (bug, error, dll)Memberikan solusi atau workaround kepada userMelakukan eskalasi ke tim developer/vendor jika diperlukanMonitoring penyelesaian tiket aplikasiBerkoordinasi dengan tim terkait untuk penyelesaian issueMenyusun laporan aktivitas incident & requestMenjaga kualitas SLA & OLA layanan aplikasiMembuat dokumentasi knowledge terkait aplikasiMendukung peningkatan kualitas layanan aplikasi
Identify new wholesale clients, generate leads, and expand the customer base.Build and maintain strong, long-term relationships with wholesale partners and key stakeholders.Negotiate pricing, terms, and close complex sales contracts for telecom services (IP, Ethernet, optical, wireless).Consult with clients on technology needs, offering tailored solutions like bandwidth, colocation, or data center services.Work with technical, operations, and other internal teams to ensure service delivery and customer satisfaction.Consistently meet or exceed monthly, quarterly, and annual sales goals.Stay updated on industry trends, competitor offers, and market changes.Accurately forecast sales and report on performance.
