Job Summary The Head of Branch Home Broadband (HBB) is responsible for driving sales performance, subscriber growth, and service retention within the assigned branch. This role focuses on achieving key performance indicators, including New Sales, Net Add Subscribers, Churn Rates, Area Penetration Rates, and Collected (Permanent Active), ensuring sustainable business growth in alignment with the Annual Operating Plan (AOP). Responsible for managing operations of a sales outpost branch. Oversees sales and the provision of services to local clients. Develops and maintains relationships with both new and existing customers. Is responsible for internal operations of the branch, e.g., Human Resources, Finance, Information Technology. May upsell additional services, parts, and equipment as needed. Key Responsibilities: Sales Management & GrowthDrive new sales and net add subscriber growth.Lead and manage FTTH sales team.Ensure sales quality to reduce churn and improve retention.Subscriber Retention & Churn Control.Ensure transition from service activation to permanent active status.Implement strategies to reduce churn.Improve payment collection systems and processes. Sales Strategy & Market PenetrationOversee quality of 3rd party vendors for installation along with Head of Tech Region.
Key Performance Indicators: Net add subscribers (growth %) & Sales conversion rate.Churn rate (% reduction) & Permanent active conversion rate.Turn around time for new sales application process (hours/days) & Collection efficiency (% of total billed).Area penetration rate (%) & Event-driven sales uplift (%). Required Skills:Sales Leadership, Sales Strategy, Performance Management.Customer Retention Strategies, Service Quality Management.Process Optimization, Payment Collection Management. Market Analysis, Go-To-Market Strategy, Event Planning.Vendor Management, Expansion Planning, Project Execution.
Role Purpose:The Sr Officer Postpaid Sales & Management PMO is responsible for driving effective project execution across Circle or Region both in Sales and Operations initiatives by ensuring strong governance, structured planning, and cross-functional alignment.
Scope of Work:
Sales Target Planning:Analyze & develop sales targetsAdjust targets based on market trends and performance data
Policy Development & ImplementationDraft and update sales policiesEnforce compliance with established policiesReview and revise policies based on feedback and results
Data Analytics and ReportingPrepare reports on Projects & Programs
Cross-functional CollaborationWork with sales, marketing, and partnership teams to align objectivesCollaborate with external partners on sales initiativesFoster relationships with internal teams to ensure cohesive execution
Stakeholder ManagementManage relationships with external partnersAlign external partner objectives with business goalsReport on partnership outcomes and growth opportunities
Authority Sales Target and Policy Development: Lead the creation and adjustment of sales targets and operational policies to optimize performance.Partnership Management: Oversee and negotiate strategic partnerships to enhance postpaid sales channels and customer engagement. Lead, manage and decide technical discussion and assessments
Qualification:Bachelor’s degree in business administration, Marketing, Economics, Industrial Engineering, or a related fieldRelated Experience:3+ years of experience in sales, marketing, business planning, or project management, ideally within the telecommunications sectorProven track record in driving sales, partnership development, analytics or channel management Strong understanding of postpaid or prepaid sales mechanisms, or similar business portfolioCross-functional Collaboration: Demonstrated ability to work with internal teams (e.g., sales, marketing, finance) and external partners to drive sales and policy compliance.
Hard Skills:Sales Target Planning: Experience in creating and managing sales targets, understanding market potential, and setting realistic yet ambitious goals.Policy Creation & Compliance: Ability to develop, draft, and implement clear sales and operational policies to guide teams.Strong analytical skills with advanced proficiency in Excel, PowerPoint, and data visualization tools (e.g., Power BI, Tableau).Knowledge of sales analytics, forecasting, and budgeting.Project Management: Skilled in project planning, execution, and monitoring to ensure partnership & development initiatives are delivered on time.Negotiation & Contracts: Expertise in negotiating and drafting partnership contracts, ensuring both parties align with business objectives.
Soft Skill:Excellent communication and interpersonal skills to collaborate across departments and with external partners.Strong problem-solving skills and the ability to work in a fast-paced environment.Project management skills with the ability to manage multiple priorities simultaneously.Strategic Thinking: Capability to think strategically about partnerships, ensuring alignment with long-term business goals.Collaboration: A team player who can work cross-functionally with sales, marketing, legal, and operations teams to ensure seamless execution of partnership initiatives.Adaptability: Ability to pivot quickly in response to changing market conditions or partner needs while maintaining focus on broader objectives.
Indosat Business is hiring an AVP-Cloud Business Development to turn our Cloud, Data, and AI portfolio into a reliable revenue engine.
This role is a strategic blend of technical depth and business development, moving beyond traditional support or direct account management. You will act as a catalyst for Cloud growth, driving revenue through high-impact solutioning while partnering with the Sales team to ensure successful deal closure.
Ultimate KPI: Delivering the 2026 Cloud realized revenue growth target for Indosat Business.
What you’ll do:Own Cloud revenue outcomes: Lead the execution of a Cloud revenue plan aligned to IOH Business targets, focusing on high-value customer acquisitions.Incubate and shape strategic opportunities: Lead customer discovery to validate business outcomes and build a compelling value storyline that aligns our Cloud portfolio with customer objectives.Design Comprehensive Cloud Services: Architect end-to-end solutions that include Migration, Backup, and Disaster Recovery (DR) as core components of the customer’s digital transformation journey.Translate architecture into business value: Translate Cloud, Data, and AI solution principles into narratives that resonate with business and IT stakeholders, focusing on ROI and/or customer pain points.Design for Value: Partner with Sales, Presales, Product teams and relevant stakeholders to shape solution direction and commercial approach, ensuring we win on value rather than just price.Front Customer Engagements: Act as the lead expert in customer meetings, handling technical-architectural objections and explaining the business benefits of our proposed solutions.What you bring7+ years’ experience in the Cloud or enterprise solutions ecosystem.Background in Cloud Technical Sales, Cloud Sales Specialist, Cloud Presales or Cloud Architect with a strong commercial orientation.Architectural fluency across Cloud/Hybrid Cloud fundamentals, Data Management, and AI concepts (validation and objection-handling level).High initiative and the ability to operate independently while staying anchored to measurable revenue outcomes.Strong stakeholder management and the ability to influence C-level decisions is a plus.
Lead strategic alignment between Business Planning HQ and Circles/Regions on network demand planning, investment prioritization, and infrastructure monetization to maximize commercial returnsDrive end-to-end business case governance for new site rollout, optimization initiatives, and replacement programs, ensuring capital efficiency and revenue impactAct as the central strategic partner for Circles, B2B, Technology, and commercial stakeholders in translating market demand into scalable network investment plansOwn performance management framework for site ROI, utilization, and monetization outcomes through data-driven dashboards and executive-level insightsStrengthening data integrity and planning accuracy by governing LACCI tracking, unmapped CDR resolution, and cross-team alignment with network analytics teamsProactively identify demand gaps, growth hotspots, and optimization opportunities to support revenue growth, cost efficiency, and long-term network strategy
Strategic Regional & Stakeholder AlignmentOwn and lead strategic demand planning alignment across Circles/Regions, B2B, Technology, Finance, and Commercial teams to translate market needs into prioritized network investment roadmapGovern end-to-end business case development for infrastructure expansion, optimization, and replacement programs, ensuring commercial viability, ROI discipline, and strategic fitAct as the single point of strategic orchestration between HQ and Regions on investment trade-offs, demand justification, and monetization impactProvide executive-level insights and recommendations on ad-hoc strategic requests, investment scenarios, and performance gaps
Performance Governance & Continuous ImprovementDrive performance management framework for network investment outcomes, including site ROI, utilization uplift, revenue contribution, and cost efficiencyLead continuous improvement of demand management processes, analytics tools, and decision-making frameworks to increase planning speed, transparency, and accuracyProactively identify structural bottlenecks, data gaps, and execution risks, and mobilize cross-functional teams to resolve themCoach and enable team members through clear priorities, problem-solving guidance, and capability uplift
Strategic Partnerships & External Engagement Represent Business Planning in strategic engagements with external partners, data providers, and industry stakeholders related to network planning and monetizationLeverage external insights, benchmarks, and market trends to strengthen investment strategy and competitive positioningBuild long-term strategic relationships that support innovation, analytics advancement, and new monetization opportunities
Qualification: Minimum bachelor’s degree from reputable universityExperience: Minimum 5 years’ experience (preferable min 7 years) in telco industry or else existing resources of internal organization with relevant functionSkills: Cellular Business Demand ManagementNegotiation SkillsCustomer Experience ManagementBusiness Case DevelopmentPower BI Tracking SkillAdvance MS OfficeAdvance Map ToolsSQL, GCP & Big Data Analysis Skills
Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.
Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance
Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction
Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance
Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship
Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.
Company Overview: Our organization is a leading innovator in cybersecurity, cloud, and AI solutions, dedicated to developing cutting-edge products and services that address the evolving needs of the technology landscape. We thrive in a rapidly developing market (Indonesia) where the demand for advanced tech solutions is ever-growing, driven by rapid technological advancements. We are an AI-native company committed to continuous improvement, helping our customers unlock their full revenue potential.
Purpose of this role: We are seeking an experienced and visionary Head of GTM Strategy to lead our GTM initiatives which include driving Go to market and penetration efforts for our portfolio of cybersecurity, cloud, and AI products. This critical leadership role will be instrumental in optimizing our sales processes, driving revenue growth, and ensuring the financial health and profitability of our offerings. As an AI-native company, we expect this role to leverage AI and automation to find smarter, faster ways to achieve results.
Key Responsibilities:Strategic GTM Development & Execution: Develop, define, and execute comprehensive go-to-market strategies for new and existing products and services in cybersecurity, cloud, and AI. This includes creating a clear framework to penetrate defined markets and achieve a competitive advantage.Translate strategic objectives into executable plans, ensuring process discipline and successful implementation across all relevant functions, including sales, services, finance, and marketing.Lead strategic planning activities, including defining target markets, determining value propositions, choosing appropriate GTM partners/channels (including high touch as well as programmatic for long tail customers), marketing channels, and planning influential promotional campaigns/events (in collaboration with marketing team).Provide detailed analysis of operating data and trends, both internally and within the industry or global economy, to inform GTM decisions.
Market Penetration: Leverage market segmentation to identify and divide prospective customers into groups with common needs, enabling the company to offer the full value proposition of its products or services.Develop strategies to attract and engage potential customers, converting them into marketing-qualified leads (MQLs).Conduct competitive analysis to understand how competitors are performing and identify market gaps, adapting strategies to stand out effectively.
Financial Performance Management: Oversee the financial performance of products and brands, utilizing profitability models to forecast, adapt to changing situations, and maximize profit.Manage budgeting and expenditure control related to GTM activities, ensuring efficient resource allocation and a strong return on investment (ROI).Conduct profitability analysis by examining key financial metrics such as sales, overhead costs, cost of goods sold, expenses, and liabilities.Apply various profit model types (historical, analytic, market trend) to ensure accurate forecasting for both short-term and long-term objectives, especially in rapidly changing markets or when entering new ones.Incorporate customer profitability analysis into forecasting.
Team Collaboration & Leadership: Work closely with IOH & Lintasarta Sales, PreSales & Enterprise solution teams, managing and leading strategic planning activities, and facilitating project plan implementation and communication.Foster collaborative and co-dependent relationships across all levels of the organization, including sales, services, finance, and marketing.Act as a project manager for weekly leadership meetings, monthly, and quarterly business reviews.Champion a culture of continuous improvement, leveraging AI and automation to drive productivity and efficiency in GTM processes.
Required Skills and Experience:Minimum 5+ years of progressive experience in leading GTM Strategy or Growth & Incubation teams, with a deep domain understanding of enterprise software, business solutions, and business intelligence.Demonstrated ability to develop strong relationships with C-level and VP-level business leaders and influence strategic and tactical issues.Substantive exposure and engagement with the planning, execution, and management of complex projects.Exceptional communication and presentation skills, with an engaged approach to collaborative relationships.Proven self-sufficiency, flexibility, and confidence, with a strong preference for autonomy to take ownership and manage activities and processes to achieve results.Strong analytical skills demonstrated through detailed data analysis, market research, and financial modelling for forecasting and profitability.Experience in competitive intelligence, category creation, and Product-Led Growth (PLG) is a significant plus.
Why Join Us: At our company, we are building the future of cybersecurity, cloud, and AI. We are an AI-native company that moves fast and values ownership, growth, and impact. You will be part of a talented, driven team that takes extreme ownership of their work, moves with focus and urgency, and learns voraciously to stay ahead. We invest deeply in your growth, provide autonomy, and encourage bold ideas and courageous action, giving you the freedom to experiment and drive big wins. If you are energized by finding smarter, faster ways to get things done using AI and automation, and want your work to make a real impact, this is the place for you.
AVP-TFE Business Insights, Experiments and Automation
Seniority: Mid-Senior (7-10 years of experience)
The Role Summary:The AVP of TFE Business Insights, Experiments and Automation owns three core areas for TFE (Telco Financial Ecosystem):ExperimentsInsight generation for TFE productsAI and automation.
TFE products include Paket Darurat (emergency credit for prepaid users), SMS Banking and other products (eg. . The role is responsible for designing statistically rigorous experiments, generating actionable insights from data, and building AI/automation solutions that enable the team to operate at high velocity.
The role requires someone who can work independently across the full experiment lifecycle: from building hypotheses using behavioral data, to calculating sample sizes and power, to running the test, to analyzing results with proper statistical methods, to making the call on whether to scale, iterate, or kill.
We operate on a self-service principle where this role owns 80%+ of analysis end-to-end, minimizing dependency on the Data team for basic queries and experiment analysis.
Responsibilities:
1. Experiment Design & Statistical AnalysisDesign and run 10+ experiments per month with proper statistical methodologyOwn the full experiment lifecycle: hypothesis → power analysis → sample sizing → execution → analysis → scaling decisionCalculate sample sizes, minimum detectable effects, and run duration before launching experimentsApply proper statistical methods (ie. t-tests, chi-square, confidence intervals, p-values) to determine if results are significantMaintain experiment tracking with proper control group management to ensure robustness of experiment resultsBuild the prioritization framework (ie. ICE scoring) to ensure effective deployment of resources
2. Business Insights & AnalyticsBuild and maintain dashboards for North Star metrics and experiment performanceConduct funnel analysis, cohort analysis, and conversion optimizationTranslate analytical findings into clear recommendations for leadershipDocument learnings to ensure that the team has a robust system to track, learn, and compound from previous learnings
3. AI & AutomationBuild automated reporting pipelines to reduce manual effort (ie. daily/weekly performance reports)Design AI-powered workflows for campaign personalization and audience segmentationDeploy self-hosted and self-developed AI/automation solutions to reduce manual effortBuild internal tools to support process execution, and drive adoption within team and across broader companyDrive adoption of internal AI tools (ie. ExperiLoom for experiment analysis, Palette for campaign execution)
4. Cross-Functional CollaborationWork with Data Analytics & Engineering for data access, pipeline development, and experiment infrastructurePartner with Data Science on model development (ie. propensity models, churn prediction)Provide insights and recommendations to leadership backed by data
Key Qualifications and Skills:Analytical skills and SQL proficiency: The role requires someone who can independently build hypotheses from user behavior data and design statistically rigorous experiments. This includes the ability to query and analyze data in BigQuery using SQL. Must be comfortable with statistical concepts (ie. hypothesis testing, confidence intervals, p-values, power analysis, regression)Experiment experience: Proven track record designing and analyzing A/B tests at scaleExperiment execution: Hands-on experience with setting up experiments using available tools (ie. communication channels, SMS, app communication tools, landing pages)AI capabilities: Understanding of applications of data science models in experiments and marketingCommunication skills: Able to explain technical findings to non-technical stakeholders. Strong stakeholder management
Nice to Have:Background in telco, fintech, or insurance industriesStrong interest in applying AI (LLM and traditional ML), automation, and self-hosting into professional settings
Company Overview: Our organization is a leading innovator in cybersecurity, cloud, and AI solutions, dedicated to developing cutting-edge products and services that address the evolving needs of the technology landscape. We thrive in a rapidly developing market (Indonesia) where the demand for advanced tech solutions is ever-growing, driven by rapid technological advancements. We are an AI-native company committed to continuous improvement, helping our customers unlock their full revenue potential.
Purpose of this role: We are seeking a visionary and result-oriented Head of Alliance Partnership to join our senior leadership team. This is a pivotal role where you will be instrumental in shaping our product roadmap and accelerating our market impact through strategic external collaborations. Your core responsibility will be to support our product teams by identifying and cultivating partnerships with leading companies whose existing products, technologies, and capabilities can enhance our cybersecurity, cloud, and AI offerings. This will enable us to develop best-in-class products more rapidly and efficiently, ensuring we remain at the cutting edge of the industry. You will build and lead a robust alliance strategy that directly contributes to our product superiority and overall business growth.
Key Responsibilities:Define and Execute Alliance Strategy: Develop and implement comprehensive, long-term alliance strategies that align directly with our company's business and product objectives in cybersecurity, cloud, and AI.Identify and Vet Strategic Product Partners: Proactively research, evaluate, and identify potential alliance partners—including technology companies, startups, and research institutions—that offer complementary products, technical expertise, intellectual property, APIs, and existing capabilities that can significantly accelerate our product development and enhance our portfolio.Drive Product Innovation through Partnerships: Facilitate deep and impactful collaboration between our internal product and engineering teams and external partners. This includes co-development initiatives, technology licensing, and joint solution integrations to accelerate time to market and foster groundbreaking technological advancements.Manage the Full Partnership Lifecycle: Oversee all elements of the strategic partnership journey, from initial scoping of opportunities and comprehensive due diligence to framing mutual value, negotiating complex agreements, and ensuring successful implementation and ongoing optimization.Cultivate and Nurture Executive Relationships: Establish and maintain strong, trust-based relationships with key executives, sales leaders, and marketing teams within partner organizations, acting as the primary point of contact and a strategic facilitator.Monitor Performance and Drive Continuous Improvement: Define clear, measurable key performance indicators (KPIs) for each partnership, regularly track and assess results, and implement data-driven strategies for continuous improvement to maximize return on investment (ROI) and partnership effectiveness.Ensure Governance and Compliance: Provide strong direction and oversight regarding legal, regulatory, and compliance aspects of partnerships, including intellectual property protection, data privacy, and competition law regimes across various jurisdictions.Lead and Inspire: Potentially build and mentor a team of alliance professionals, fostering a culture of excellence, accountability, and collaborative success.
Required Skills and Experience:Experience: 5+ years of progressive experience in strategic alliances, partnership management, or business development, with a proven track record in the cybersecurity, cloud, and/or AI industries.Demonstrated success in identifying, structuring, negotiating, and launching complex product-focused alliances that have yielded significant business outcomes.Extensive experience building and maintaining executive-level relationships within the technology sector.Profound understanding of technology ecosystems, software architecture, managed services, and enterprise security solutions relevant to our product areas.Experience with diverse partnership models, including joint ventures and platform integrations, and managing their full lifecycle.
Education: Bachelor's Degree from a regionally accredited institution is required.A Master's Degree (MBA, Computer Science, or Engineering) or equivalent work experience is highly preferred.Skills: Exceptional strategic instincts and the ability to exercise sound judgment in ambiguous and high-stakes situations.Superior interpersonal, negotiation, and communication skills, capable of influencing and building consensus with diverse internal and external stakeholders at all levels.Excellent analytical, problem-solving, and decision-making abilities, with a strong focus on data-driven results.A global perspective and demonstrated ability to build bridges and foster collaboration across different cultures and geographies.
Why Join Us: At our company, we are building the future of cybersecurity, cloud, and AI. We are an AI-native company that moves fast and values ownership, growth, and impact. You will be part of a talented, driven team that takes extreme ownership of their work, moves with focus and urgency, and learns voraciously to stay ahead. We invest deeply in your growth, provide autonomy, and encourage bold ideas and courageous action, giving you the freedom to experiment and drive big wins. If you are energized by finding smarter, faster ways to get things done using AI and automation, and want your work to make a real impact, this is the place for you.
Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.
Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance
Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction
Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance
Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship
Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.
Job Summary:This position integrates and leads four key functional domains — Branch HBB Leadership (FTTH), Home Capability Building, Home Installation & Infrastructure, and Home Customer Experience (CX) — to ensure seamless delivery from sales through customer activation and ongoing service quality. The Head of Home Sales will serve as the strategic business driver for FTTH expansion, fostering deep partnerships, improving end-to-end processes, and strengthening ground-level performance in collaboration with the circle and corporate teams.
Key Responsibilities:
Strategic Leadership & GovernanceLead end-to-end Home Sales vertical across FTTH & FWA, reporting to Head of Circle. Set strategy, roadmap, and revenue targets.
Sales & Channel ManagementOversee regional & branch HBB leads Drive partner and channel sales execution to meet acquisition and retention goals.
Partner & Vendor ManagementEstablish and maintain strong relationships with partners, ISPs, and infrastructure vendors for execution excellence.Partnership effectiveness & cost optimization
Cross-Functional CollaborationWork closely with Marketing, Technology, and Finance to align strategies for sustainable FTTH and FWA growth.Strategic alignment & cross-unit synergy
Home Capability BuildingDevelop and implement programs to enhance sales and technical capability of teamsEnsure alignment with corporate initiatives.Facilitate capability development both FTTH & FWA
Home Installation & InfrastructureCoordinate installation and infrastructure readiness to support sales growthAlign with Network & Technology for rollout priorities.
Customer Experience (Home CX)Lead region-wide monitoring, follow-up, and resolution of customer complaints across all Home Broadband (FTTH/FWA) touchpoints.To look out ground level complain and resolutions, and manage field compliance & cust. experience issues at region, provide inputs to HQOwn end-to-end complaint management for new subscribers (within first 3 months), ensuring fast and accurate resolution to strengthen early-life experience.Customer Experience Quality & Operational Governance
Key Performance IndicatorsFTTH revenue growth %, FWA subscriber growth %, Gross adds vs targetMonthly active sales productivity, Partner activation rate, Sales-to-install ratioTraining completion %, Skill certification %, Sales capability indexInstallation lead time, Order-to-activation TAT, Installation success rateFTTH NPS, Complaint resolution TAT, Churn rate, FTR ratePartner SLA adherence %, Vendor performance index, Contract cost efficiencyTime-to-market for initiatives, Budget adherence, Internal stakeholder satisfaction
Required Skills and Proficiency LevelsStrategic planning, business acumen, executive leadershipChannel management, partner negotiation, sales executionCoaching, learning program design, cross-functional collaborationOperational planning, process management, stakeholder alignmentCustomer experience management, root-cause analysis, process improvementVendor management, contract negotiation, stakeholder managementCollaboration, communication, project governance
Required Leadership Competencies:Decision Making Continuous ImprovementCustomer ExcellenceMarket AwarenessPlanning & OrganizingSecondaryContinuous LearningWork StandardsCoachingBuilding Positive Working Relationship
Qualifications:Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field. A Master’s degree is a plus.Minimum 15 years of total experience in commercial or sales roles within the telecommunications, broadband, or digital connectivity industry. At least 8–10 years in senior leadership roles managing large-scale home broadband or FTTH businesses.Strong exposure to FTTH/FWA ecosystems, ISP operations, broadband service models, or telecom fixed-line business.Experience integrating field sales, installation, and CX operations into a unified delivery model is highly desirable.Deep understanding of fiber network deployment and how commercial and technical teams must integrate.Experienced in leading multi-tier teams (direct reports such as Heads of Branch HBB, Home Installation, CX, and Capability).Demonstrated ability to scale new business verticals, ideally with FTTH or broadband services.High resilience, adaptability, and accountability for delivery.Strong communication and presentation skills for engaging senior internal and external stakeholders.
