Join Ultima MarketsUltima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to CFD financial instruments, including Forex, Commodities, Indices and Shares.
As a client-oriented broker, we aim to offer a wide range of products to suit the needs of various clients. Until now, we have served clients from 172 countries and regions with our trustworthy services and well-built trading systems.
ResponsibilitiesManage and support a portfolio of retail clients provided by the company or acquired through the company’s website/app.Handle retail client inquiries related to trading platforms, account operations, deposits, withdrawals, and technical issues in a timely and professional manner.Educate retail clients on the latest financial products, trading strategies, and platform functionalities.Identify, engage, and acquire new retail clients through proactive outreach, to expand customer base and achieve defined individual and team sales targets.Collaborate closely with internal teams, including Client Support, Operations, and Marketing, to ensure the timely and effective resolution of escalated or complex client issues.Coordinate with relevant stakeholders to maintain alignment on product updates, service enhancements, and ongoing or upcoming promotional campaigns.
QualificationsProven experience in business development or sales, preferably within the brokerage or financial services industry.Consistent record of achieving sales targets, with measurable accomplishments being highly valued.Strong communication and interpersonal abilities.Strategic and analytical mindset with the ability to identify business opportunities and emerging trends.Solid understanding of market dynamics and current industry developments.
Join Ultima MarketsUltima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to CFD financial instruments, including Forex, Commodities, Indices and Shares.
As a client-oriented broker, we aim to offer a wide range of products to suit the needs of various clients. Until now, we have served clients from 172 countries and regions with our trustworthy services and well-built trading systems.
To learn more about our company, please visit our website: https://www.ultimamarkets.com.
Key Responsibilities:Lead, mentor, and develop the digital marketing team with a focus on social media strategies and to ensure high performance and professional growth.Develop and execute comprehensive social media strategies across platforms (e.g., Facebook, Instagram, TikTok, LinkedIn, YouTube).Oversee the creation and scheduling of engaging and brand-aligned content (posts, stories, reels, videos, live sessions).Generating high-quality leads through the strategic execution of in-person events and brand activations, integrated with social media touchpoints to maximize prospect engagement.Set clear KPIs and monitor team performance to achieve business objectives.Coordinate with cross-functional teams (e.g., Marketing, Design, Sales, Customer Support) to ensure cohesive campaigns.Ensure content is optimized for SEO/SEM and tailored to target audiences.Manage and track expenses for the marketing budget to provide updates to the management team and to ensure cost-effectiveness and maximize ROI.Conduct market research to identify trends, opportunities, and customer needs.
Qualifications:Bachelor’s degree in Marketing, Business Administration, or related field (Master’s degree preferred).5+ years of experience in marketing agency or fintech industry, with at least 2 years in a leadership role.Strong understanding of digital marketing, especially social media, SEO & SEM, campaign, and performance marketing. Excellent in leadership, team-player, detail-oriented and possesses great organizational skills.Excellent in Bahasa Indonesia and English communication.
Who Are We?Ultima Markets is a dynamic multi-asset trading platform specializing in the fintech and forex sectors. Founded in 2016, we are dedicated to providing innovative financial solutions that empower our clients to excel in a competitive marketplace.
Our platform offers access to over 250 CFD financial instruments, including Forex, Commodities, Indices, and Shares, catering to investors from all walks of life. At Ultima Markets, we foster a collaborative and inclusive work environment where innovation is encouraged. Our team members benefit from professional development opportunities and the chance to work with industry leaders in fintech. If you are passionate about driving change in the financial sector and want to be part of a growing company, we welcome you to explore your future with us!
To learn more about our company, please visit our website: https://www.ultimamarkets.com.
Key ResponsibilitiesServe as the point of contact for retail clients through phone, email, live chat, and social media platforms.Provide support to clients on, but not limited to, the following matters:Account registration (KYC verification)Trading platform installation and setup (MT4/MT5)Platform usage and functionalitiesTransactional inquiries (deposits, withdrawals, transfers)Technical issues such as login errors, slippageMaintain accurate CRM record and generate relevant reports upon requests.Collaborate with sales team to address client-related matters and ensure a seamless client experience.
Qualifications & ExperiencePrior working experience in customer service within the forex industry is preferred.Excellent written and verbal communication skills in both Bahasa Indonesia and English.Solid understanding of Forex trading concepts and the industry best practices.Proven ability to multitask, meet deadlines, resolve client issues efficiently and professionally.Proficiency in using common customer support tools, CRM systems, and trading platforms (e.g., MT4/MT5)Willingness to work flexible shift hours when required.
Join Ultima MarketsUltima Markets is a multi-asset trading platform with various global offerings to adapt to investors from all walks of life. Investors trading on our platform get access to CFD financial instruments, including Forex, Commodities, Indices and Shares.
As a client-oriented broker, we aim to offer a wide range of products to suit the needs of various clients. Until now, we have served clients from 172 countries and regions with our trustworthy services and well-built trading systems.
ResponsibilitiesIdentify and evaluate potential partnership opportunities, introducing brokers and potential clients for integration into the company.Develop business strategies with a focus on meeting client needs and expectations.Stay current with industry trends and developments, including tracking competition, and provide strategic recommendations to management.Build and sustain strong professional relationships with both existing and potential clients.Provide timely and effective support to CPA/IB partners as needed.Work collaboratively with internal teams to deliver exceptional customer service.Ensure business objectives and targets are achieved in line with organizational goals.
QualificationsProven experience in business development or sales, preferably within the brokerage or financial services industry.Consistent record of achieving sales targets, with measurable accomplishments being highly valued.Strong communication and interpersonal abilities.Strategic and analytical mindset with the ability to identify business opportunities and emerging trends.Solid understanding of market dynamics and current industry developments.
