What You’ll DoChat with customers and solve their questions in marketplace with care.Handle basic technical issues (we provide scripts!).Escalate important matters when needed.Hit performance goals (we’ll help you get there!)Be part of an International supportive and high-energy team!Handling Live Chat Customer Service
What We’re Looking ForMinimum D3 or Bachelor's degree in any field (GPA ≥ 2.75)Strong English skills (written & spoken) – tested in recruitmentFresh graduates are welcome to applyWilling to work on a shifting schedule, including night shiftsGood problem-solving and multitasking skillsAble to type 50+ words per minute is a plusFast learner, independent, and ready to work
What You’ll GetHigh salary (above Solo UMR)Monthly performance incentives &; project allowanceShifting & overtime allowanceHoliday pay if working on public holidayBPJS Kesehatan & BPJS KetenagakerjaanOther benefits will be informed during the recruitment process
TP Indonesia looking for Technical Support position (can join IMMEDIATELY)📍RDTX Square, South Jakarta (Onsite Working Arrangement)
🎯 Key ResponsibilitiesAct as the technical subject matter expert for external-facing teams.Handling customer's problems and issues regarding ads manager, related to the JSON, Rest API, SQL, Problem solvingServe as the first point of contact for incidents related to Ad Platform and advertiser-facing tools.Troubleshoot and resolve bugs, platform incidents, and integration issues within Spotify Ads Manager.Escalate complex technical issues to Engineering and manage live issue coordination.Provide timely incident updates and gather relevant information from cross-functional stakeholders.Assist in testing new integrations and capabilities, including SDKs, APIs, and third-party custom integrations.Maintain detailed and clear documentation for internal and external stakeholders.
🧩 RequirementsHave strong understanding in Technical Support / Platform Support / AdTech Support / API Support roles.Strong critical thinking and analytical problem-solving skills.Strong troubleshooting and root cause analysis skills.Fluent in English (C1 level – written and verbal).Willing to work in Shifting shedule.Willing to work for 6 months contract (extendable based on performance)
🔧 Technical SkillsRequired:Strong understanding of JSON & REST APIs troubleshootingSQL (querying and basic analysis)Advanced problem-solving skillsNice to Have:Google Tag Manager
📌 Position: English Customer Service – Yogyakarta Site
📍 Location: Yogyakarta (On-site)🕐 Work Schedule: 5 working days, shifting schedule
📝 Job Summary
We are looking for customer service professionals to join our ECS (Email, Chat, Social Media) team. This role focuses on providing responsive, accurate, and friendly customer support through non-voice channels including email, live chat, and social media platforms. You will play a key part in delivering excellent service and maintaining customer satisfaction.
Requirements :Fresh graduates welcome!High School grads with CS BPO experienceEnglish B2 minimumExcellent written EnglishCommunicativeWilling to work in 24/7 Shift including Weekend and Public HolidayWilling to place in YOGYAKARTACandidates can work immediately if they passed
Responsibility :Answering an Incoming chats and Respond to EmailHandle Customer Inquiries by ChatsProvide Customers about Product and Service InformationIdentify and Escalate Priority IssuesDocumenting All Information According to Standard Operating ProceduresComplete All Chat LogsUpdating customers profile into computerConduct customer surveys to ascertain level of customer serviceAble to quickly locate user problems and provide solution
Requirements :Fresh graduates welcome!Fluent in English both of Written and Reading (min. B2 Upper Intermediate is a MUST)Strong communication and negotiation skills.Target-driven and results-oriented.Confident, persuasive, and possess strong interpersonal skills.Willing to work in SHIFTING SCHEDULE 24/7 including Weekend and Public HolidayWilling to place in YOGYAKARTACandidates can work immediately if they pass
Responsibilities:Make outbound calls to potential and existing customers to promote electronic productsExplain product features, benefits, and pricing clearly and confidently.Handle customer inquiries and provide accurate information.Maintain and update customer information in the system.Achieve monthly sales targets and KPIs.Build strong customer relationships for repeat business.
Benefits:Performance Incentive.Salary UMR Plus.Project Allowance.Holiday Pay.BPJS and BPJSTK.Shifting Allowance (as the position requires shifting schedules).
Requirements :Minimum D3 / or bachelor's degree from all majors with minimum GPA 2.75.Good written and verbal communication skills in English (Will be tested during the recruitment process).Strong problem-solving skills and demonstrated multi-task capabilities.Preferably to have a typing speed of at least 50 words per minutes.CommunicativeWilling to work in 24/7 Shift including Weekend and Public HolidayWilling to Place in Sleman (Yogyakarta)Candidates can work immediately if they pass all recruitment process
Responsibility :Answering an Incoming chats and Respond to EmailHandle Customer Inquiries by ChatsProvide Customers about Product and Service InformationIdentify and Escalate Priority IssuesDocumenting All Information According to Standard Operating ProceduresComplete All Chat LogsUpdating customers profile into computerConduct customer surveys to ascertain level of customer serviceAble to quickly locate user problems and provide solution
Benefits:Performance Incentive.Salary above UMR Jogja.Project Allowance.Bonus Holiday Pay (if working in public holidays).BPJS and BPJSTK.Overtime allowance.Shifting Allowance (as the position requires shifting schedules).
📍 Location: Bali, Indonesia 📅 Start Date: 6 April 2026 🕒 Shift: Permanent Night Shift (supporting the US market) Qualification:Bachelor’s degree or equivalent diploma (Fresh Graduates open to apply!)Minimum IPK 2,750-3 years' work experience in content moderation or service handlingFluent in English both of Reading & WrittenCommunicativeDon't have any phobia (especially when watching videos)Willing to work in PERMANENT NIGHT SHIFT including Weekend and Public HolidayWilling to place in BALI
Responsibilities:Review contents within agreed latency SLA and standards of qualityEvaluate and monitor online content and advertising content in accordance with company policyReview all contents especially images, videos, live streaming, accounts, and text-based content on social mediaFollow up on violations of applicable client policiesMaintain the quality of content in each case reviewedCollaborate with cross-functional resources to notify and escalate substantial risk content per policy to ensure quick resolution.
📍 Location: Bali, Indonesia 📅 Start Date: 6 April 2026 🕒 Shift: Permanent Night Shift (supporting the US market) About the Role We are looking for a passionate and customer-oriented English-Speaking Customer Service Representative to join our team in Bali. In this role, you will support users of a global social media platform by assisting them with account-related inquiries through email and live chat. This is a great opportunity for individuals who want to start a career in a dynamic and fast-growing digital environment. Key Responsibilities • Provide professional customer support through email and live chat channels. • Assist users with account-related inquiries, including verification processes and login issues. • Guide users through password reset and account recovery procedures. • Investigate and resolve customer concerns in a timely and accurate manner. • Maintain high-quality communication and ensure a positive user experience. • Follow internal guidelines and processes to handle cases efficiently. Requirements • Fresh graduates are welcome to apply! • English proficiency at C1 level or above (written and spoken). • Strong written communication skills and attention to detail. • Customer-oriented mindset with good problem-solving skills. • Willing to work permanent night shifts to support the US market. • Able to work on-site in Bali. Why Join Us? • Gain experience in digital platform support and customer experience. • Work in a dynamic international environment. • Career growth opportunities within the customer experience industry.
🎓Key Responsibilities:Respond to customer inquiries and complaints promptly and professionallyProvide detailed product information and supportManage communications via email, live chat, and phoneWork collaboratively with team members to resolve issues
Minimum Requirements:Proficiency in Japanese (N1 or N2 level) and English (spoken and written).Strong communication and interpersonal skills.Previous experience in customer service is a plus.Ability to multitask and work in a fast-paced environment.Tech-savvy and comfortable using CRM tools.
Why Join Us?Competitive salary and benefits.Supportive and inclusive work environment.Global experience.Opportunities for career development and growth.Training and onboarding provided.
🚨 Urgent Hiring! 🚨 Teleperformance Indonesia is hiring for support roles to join our growing project in International Money Transfer Application. 📍 Work location : RTDX Square, South Jakarta 📌 OPERATION ASSISTANT MANAGER- Minimum of 3-5 years of experience in a BPO center environment.- Fluent in English (minimum C1)- Proven experience in inbound, outbound, and digital service operations.- Strong leadership and team management skills.- Excellent verbal and written communication skills.- Proficient in using call center software- Ability to analyze data and make informed decisions.- Strong problem-solving and process development skills and ability to handle high-pressure situations.- Immediately available
🚨 Urgent Hiring! 🚨
Teleperformance Indonesia is hiring for support roles to join our growing project in International Money Transfer Application.
📍 Work location : RTDX Square, South Jakarta
📌 OPERATION MANAGER- 5-7 years of working experience in BPO/contact center experience.- Minimum 3-5 years managing operations in a BPO/contact center environment.- Experience in a leadership role in a large contact center setting with extensive client and senior management interface.- High fluency in English both oral and written.- Strategic thinker and tactical implementer.- Possess senior management leadership abilities and skill.- Has the ability to build teams and manage operational, organizational and financial elements.- Demonstrated experience coaching and developing individuals.- Demonstrated success managing new initiatives while meeting operating and budgetary requirements.- Must have strong technical, project management, implementation and process improvement skills.- General business acumen, including reporting and analysis, presentation skills, and organizational abilities.- Immediately available
