Key ResponsibilitiesSystem Development & MaintenanceDesign, develop, test, and maintain full stack applications, with primary ownership on backend services and APIsBuild and enhance RESTful / service-based architectures supporting government digital platformsEnsure systems are secure, scalable, maintainable, and production-readyParticipate in system troubleshooting, defect resolution, and performance tuningBackend Engineering (Primary)Develop backend services using Node.js / Java / .NET / Python (one or more)Work with relational databases (e.g. PostgreSQL, MySQL) and data modelsIntegrate with internal and external systems via APIsSupport CI/CD pipelines and structured SDLC practicesFrontend Engineering (Secondary)Develop and maintain frontend components using modern JavaScript frameworks (e.g. React)Integrate frontend with backend services and APIsEnsure usability, performance, and cross-browser compatibility (not UI/UX design-heavy)AI-Enabled Capabilities (Required)Contribute to AI-enabled system features, such as:o AI/ML or data-driven componentso LLM / GenAI integrations (e.g. document processing, chatbots, analytics automation)o AI-assisted workflows embedded in business systemsAI exposure may include:o Building or integrating ML modelso Consuming AI/LLM services via APIso Applying AI to improve system functionality or operational efficiencyThis is NOT an AI Research or Data Scientist role, but AI experience must be real and production-relevantCollaboration & DeliveryWork closely with product managers, architects, QA, and other engineersParticipate in Agile ceremonies and iterative deliveryCommunicate clearly with onshore stakeholders despite offshore setupProduce technical documentation and support knowledge transfer where requiredRequired Skills & ExperienceCore Engineering3–5 years (or more) of relevant experience in software engineeringStrong experience as a backend-first full stack engineerHands-on experience with:o Backend frameworks (Node.js / Java / .NET / Python)o SQL databaseso API design and integrationExperience delivering and supporting production systemsFrontendWorking knowledge of React or equivalent modern JS frameworkAbility to integrate frontend with backend servicesAI / DataDemonstrable AI exposure, such as:o ML / data-driven featureso GenAI / LLM integrationo AI-assisted automation or analyticsAbility to explain how AI was used in real systems (not POC-only)DevOps / PracticesFamiliarity with CI/CD pipelinesExperience with cloud platforms (AWS / Azure / GCP)Understanding of secure coding and good engineering practicesNice-to-HaveExperience with government, regulated, or enterprise systemsExposure to microservices or distributed systemsExperience working in offshore or distributed teamsPrior work involving audit, documentation, or structured governance
Requirements:Bachelor's degree in Information Technology, Computer Science, or a related field.Minimum 1 year of experience in IT Helpdesk or Information Technology.Willing to work night shifts.Proficient in Windows operating systems.Understanding of computer network concepts, including TCP/IP, DNS, and DHCP.Familiarity with productivity software such as Microsoft Office and Google Workspace.Knowledge of basic network security concepts and the ability to use security software like antivirus and firewalls.Good communication skills, both written and verbal.Have Basic knowledge of IT (network and IT equipment)Familiar with SLA, Service Desk Flow, Ticket Analysist, Problem Management, Creating SOPGood Interpersonal and Communication skillsPassionate to learn, hardworking, good team player
Job Descriptions:Responds to telephone calls, e- mail, and personal requests for technical support related to computer systems, software and hardwareDocuments, tracks, and examine problems to ensure timely solutionsReview service request from user to make sure complied with regulationEnsures to submit Monthly Status Reports (MSRs)Responsible for creating Trouble Tickets that are correct and responded to within the SLA time frameResponsible to do first level troubleshootingResponsible for dispatching/escalating each Trouble Ticket to the right departmentWrites how-to-guides, editing, and revising it with updated information when necessaryProvides technical assistance for questions and problemsFollows through with customers to ensure full resolution of issuesAsks relevant questions to determine nature of problem
Responsibilities
Deploy, maintain, and troubleshoot core business applications, including application servers, associated hardware, endpoints, and databasesMeet and coordinate with internal and external stakeholders to establish project scope, system goals, and requirementsDevelop, analyze, prioritize, and organize requirement specifications, data mapping, diagrams, and flowcharts for developers and testers to followTranslate highly technical specifications into clear non-technical requirementsManage the set-up and configuration of systemsDefine and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance processProvide documentation of all processes and training as neededDevelop and implement maintenance procedures, monitor systems health, gather system statistics, and troubleshoot reported errors and alarmsPerform design, implementation, and upgrades of information systems to meet the business and user needsImplement best practices for scalability, supportability, ease of maintenance, and system performance
Qualifications
Bachelor's degree in computer science or information technology, or equivalent experience2- 3years experience working with information technologies and systems analysis Strong computer, hardware, software, and analytical skillsProficient in monolithic decomposition and inter-service communication patterns.Experienced in secure integration between On-Premise systems and Public Cloud (AWS/GCP/Azure).Strong command of Docker and Kubernetes (beyond basic VM management).Skilled in designing RDBMS for transactions and NoSQL for scalable/flexible data.Expert in "API-First" development using Swagger/OpenAPI to define clear service contracts.Excellent analytical skills
