We are looking for a Corporate Recruiter to be responsible for the full spectrum of the hiring plan from identifying needs and shortlisting candidates to closing successful hires. The Corporate Recruiter’s responsibility includes creating and publishing job ads, interviewing candidates and seeking out new candidate sources. To be successful in this role, you should have experience with full-cycle recruitment and great communication skills. Ultimately, you will maintain and improve our employer brand, ensuring that we attract, hire and retain people who contribute to our company’s growth.Work closely with hiring managers in various departments to define recruitment needs and plan the hiring processAnalyzing existing talent acquisition procedures and developing new, more efficient methods of finding great candidates.Using resume parsers, applicant tracking systems (ATS), and candidate relationship management (CRM) software to streamline recruitment processes.Set hiring goals (e.g. quarterly and annual)Track recruitment KPIs such as time to fill, attrition & complianceManage all communication with candidates from the moment they apply until they get onboardSource candidates on job boards, resume databases, professional networks and through referralsInterview candidates at various stages of the hiring process (phone screening calls, video interviews and in-person meetings)Use skill assessment tools and tests to screen candidatesOversee internal and external communication, making sure that our company maintains a positive reputation as an employer (for example on Jobstreet, LinkedIn and social media)Organize hiring events and participate in job fairs to network with potential candidates
Required skills + qualities (technical):Bachelor’s degree in business, business administration, human resources management, or a related field.Experience recruiting in the corporate sector may be preferred.Competency in full cycle recruiting is required.Familiarity with applicant tracking systems (ATS), such as Avature and Workday
Overview:Assists the Physical Security Manager in maintaining a safe and secure working environment by supervising and coordinating the activities of the security guard force. Ensure all security devices and security systems are working properly to minimize downtime. Investigate security breaches and incidents, providing timely reports to the Security Manager. Monitor adherence to security policies, procedures, and standards. Ensure compliance with audit requirements and immediately address any predetermined non-compliances.
OperationsSupervise and coordinate the activities of the security guard force to ensure smooth and efficient operations.Ensure all guards are thoroughly trained and fully knowledgeable about the organization's security policies and procedures.Monitor all security devices (CCTV cameras and access control devices) to ensure full functionality, minimize downtime, and manage preventive maintenance schedules.Conduct thorough investigations into security breaches and incidents, providing timely reports to the Security Team Leader and Security Manager.Perform annual physical security risk assessments to identify potential threats and vulnerabilities, and develop strategies to mitigate these risks.Implement technology solutions, including automation and remote work tools, to enhance efficiency and reduce operational costs.Efficiently manage and supervise resources to minimize waste and avoid unnecessary expenses, achieving significant cost savings.Conduct monthly KPI reviews with the contracted security agency to assess performance and maintain standards.Collaborate with vendors for the timely remediation of any malfunctioning security equipment and return to business as usual.
AdministrativeDevelop or maintain security policies and procedures to adapt to current organizational needs and industry standards.Validate submitted vendor billings, ensuring correct billing and charges.Maintain and update the inventory of all security devices, ID supplies and keys at assigned sites.Ensure compliance with different audit requirements such as ISO27001, PCI-DSS, SOC2, HiTrust, and client requirements.Maintain records of all security and safety-related activities, including training, inspections, and incidents.SafetyWork directly with Facilities and Safety Team to maintain a safe work environment.Conduct regular walkthroughs of the site to identify any hazards or anything that could harm employees and other personnel working on the site.Attend regular TOSH committee meetings at each respective assigned site.Ensure security personnel who are part of the ERT are well-trained and knowledgeable in emergency response.Ensure security officers and guards are regularly trained in identifying safety hazards.Assist or coordinate with Facilities and Safety Specialists in conducting safety investigations and HIRAC (Hazard Identification, Risk Assessment, and Control).Other TasksWork with different teams/stakeholders such as IT/Network Administration, Facilities, and HR on matters related to physical security.Attend meetings with security organizations (e.g., ASIS International) to stay informed on industry trends and benchmark best practices.Perform other duties/tasks as assigned by the Security Manager.
Required skills + qualities (technical):Bachelor’s degree in Industrial Security Management, Criminology, Information Technology, Business Administration or any similar field.3 - 5 years in a Security and Safety role, preferably with exposure to or experience working in a call center/BPO environment.Skills and Competencies Supervisory Skills: Competent in supervising the security guard force and coordinating their activities.Knowledge of Security Systems: Knowledgeable in security systems such as CCTV cameras(Genetec), access control systems (LENEL OnGuard), and alarm systems.Incident Management: Proficient in conducting investigations related to Safety and Security.Risk Assessment: Ability to perform physical security risk assessments and develop mitigation strategies.Vendor Management: Skills in collaborating with vendors for equipment and security guard force.Systematic, highly organized; Time and project management skills.Excellent written and oral English communication skills.
TELUS Values:TELUS recognizes and embraces the importance of values in our ever-changing workplace. To be successful, all applicants must demonstrate behaviors that are reflective of our values:We passionately put our customers and communities firstWe embrace change and innovate courageously We grow together through spirited teamwork At TELUS, we are committed to diversity and equitable access to employment opportunities based on ability.
DescriptionThe Facilities Officer is tasked with overseeing the day-to-day operations of the facility, which includes vendor management for access control and infrastructure, implementing preventive maintenance, and ensuring compliance with safety and health regulations.
ResponsibilitiesHands-on for setup and management of vendors for card access, CCTV, mechanical, and electrical infrastructure.Oversee day-to-day operations of the facility, ensuring a safe, secure, and well-maintained working environment.Custodial service coordination with the cleaning service and security regarding daily operations.Identify opportunities for cost savings and efficiency improvements.Ensure compliance with health and safety regulations and standards.Implement a preventive maintenance program for all equipment and systems.Maintain accurate records of facility-related activities, expenses, and compliance documentation.Maintaining a proper filing system and ensuring that all staff have easy access to it.Keeping records of office assets (workstation labels, desktop/laptop labels, etc.)Maintain emergency response plans, including fire drills and evacuation procedures.Coordinate with project teams and contractors to ensure timely and successful project completion.Generate reports for management on facility performance and initiatives.Any other relevant responsibilities and duties as requested by the GA Manager.
Key skills and experienceBachelor’s degree in Facility Management, Project Management, or a related technical field (Electrical or Mechanical Engineering preferred)Prior experience in the built environment (MEPF - Mechanical, Electrical, Plumbing, and Facilities) and security access management or relevant field, with a minimum of 2 years.Experience in managing business continuity and disaster recovery processes.Proven experience in facility management, preferably in a BPO or corporate environment.Familiarity with environmental sustainability practices.Familiarity with local built environment regulations.Able to operate advanced MS Office, especially MS Excel.Have experience working in a fast-paced & growing company environment.Exceptional analytical and problem-solving abilities.Must be good in spoken and written English (English B1 - Required)Strong verbal as well as non-verbal communication skills.Time management and organizational skills.
DescriptionThe Facilities Officer is tasked with overseeing the day-to-day operations of the facility, which includes vendor management for access control and infrastructure, implementing preventive maintenance, and ensuring compliance with safety and health regulations.
ResponsibilitiesHands-on for setup and management of vendors for card access, CCTV, mechanical, and electrical infrastructure.Oversee day-to-day operations of the facility, ensuring a safe, secure, and well-maintained working environment.Custodial service coordination with the cleaning service and security regarding daily operations.Identify opportunities for cost savings and efficiency improvements.Ensure compliance with health and safety regulations and standards.Implement a preventive maintenance program for all equipment and systems.Maintain accurate records of facility-related activities, expenses, and compliance documentation.Maintaining a proper filing system and ensuring that all staff have easy access to it.Keeping records of office assets (workstation labels, desktop/laptop labels, etc.)Maintain emergency response plans, including fire drills and evacuation procedures.Coordinate with project teams and contractors to ensure timely and successful project completion.Generate reports for management on facility performance and initiatives.Any other relevant responsibilities and duties as requested by the GA Manager.
Key skills and experienceBachelor’s degree in Facility Management, Project Management, or a related technical field (Electrical or Mechanical Engineering preferred)Prior experience in the built environment (MEPF - Mechanical, Electrical, Plumbing, and Facilities) and security access management or relevant field, with a minimum of 2 years.Experience in managing business continuity and disaster recovery processes.Proven experience in facility management, preferably in a BPO or corporate environment.Familiarity with environmental sustainability practices.Familiarity with local built environment regulations.Able to operate advanced MS Office, especially MS Excel.Have experience working in a fast-paced & growing company environment.Exceptional analytical and problem-solving abilities.Must be good in spoken and written English (English B1 - Required)Strong verbal as well as non-verbal communication skills.Time management and organizational skills.
IT Operations Analyst is responsible to provide first line support to internal and externalclients, administration staff and IT Support Analysts in assisting them with additionalhardware and software and hardware requirements and making sure that the systems areworking properly according to company standards. He is responsible for providing technicalsupport to both operations and staff, always looking for continuous improvement in theprocesses established, and is also responsible for ensuring the availability of computingresources to the organization.Main Responsibilities:
● Provide technical support to the various technological platforms of the company(hardware, software) and implementing security policies, ensuring connectivitysystems, patching, coordinate and monitor the implementation of best practicesand support projects, support the area of technology in the development andoperation of accounts, among others● Physical and Remote Support● To maintain a high degree of customer service for all support queries andadhere to all service management principles.● To take ownership of user problems and be proactive when dealing with userissues.● Respond to inquiries from internal clients and help them resolve any hardwareor software problems.● Support users in the use of computer equipment by providing necessary trainingand advice.● To perform changes on distro lists and organizational units within G-suite● To complete updates, patches, and software deployments.● To perform VLAN Changes● Serve as the main POC for any IT related activities happening in the site or sitesunder their scope● Keep adequate IT Asset management controls for the assets under theirresponsibility.
telusdigital.com
Specific Qualifications:● Be able to participate in our 24X7 rotation schedule (nights, weekends, andholidays).● No active disciplinary processes● Knowledge of Virtualization technologies under windows and Linux - Required● Intermediate knowledge on software deployment● Intermediate Network Knowledge (VLAN Changes, Port configuration)● Intermediate Active Directory knowledge is required.● Remote Support previous experience and knowledge● Bomgar management - desirable● Intermediate Avaya Console Management knowledge is required.● Distrolist groups and Organizational units knowledge is required● Strong IT troubleshooting - Required (Hardware/Software and Networking)
Skills:● Teamwork● Problem-Solving● Collaborating● Remote support● Client service oriented● Strong interpersonal and customer service skills● Strong verbal and written communication skills.● Faster adaptation to technology changesEducation/Experience and Knowledge:● IT, Systems Engineering, Computer Science or related careers.● Proof of PC skills (installation, configuration, troubleshooting, and maintenance)- Required● Technology certifications (A + , Network + , Server + , MCP , CCNA, ITIL,etc. ) -Desirable● Completed online Courses of IAspire Essentials - Mandatory● G-suite Certification - desirable● PDQ certification - desirable● Desktop Central certification - desirable
Key ResponsibilitiesReview the implementation & efficiency of quality and inspection systemsPlan, conducted & monitored testing and inspection of materials and products to ensure the quality of productsInvestigate customer's claims and non-conformance issuesAnalyze data to identify areas for improvement in the quality systemsDevelop, recommend, and monitor corrective and preventative actionsEvaluate audit findings and implement appropriate corrective action
QualificationsBachelor’s degree in any field or equivalent experienceMinimum 1 year of experience in customer support or service analysisExperience in BPO is an advantageFamiliarity with content moderation is preferableStrong English communication skills, both written and verbal (minimum B2, C1 preferred)Proficiency in Traditional Chinese (reading and writing required)Excellent communication, analytical, and problem-solving skillsProficient in Microsoft Office and Google Workspace (Docs, Sheets, Drive)Ability to gather and interpret requirements from international/foreign customersWillingness to handle multiple projects simultaneouslyWilling to work on weekends, public holidays, and shifting schedules, including night shiftsWilling to be based in Bali, Indonesia (WFO)
DescriptionThe purpose of a Content Moderator is to ensure a safe and positive online environment by reviewing and moderating user-generated content, enforcing guidelines, and maintaining community standards. They play a key role in upholding content quality and preventing the dissemination of inappropriate or harmful material.
Responsibilities:Review all user-generated content on your platform, including text chats, images, videos, and comments.Assess whether the content adheres to community guidelines, make a sound judgment call, and remove any material that violates the standards.Manages content safety for short-video products to ensure compliance with legal standards.Knowledgeable and possesses a deep understanding of the policies and procedures, and ensures swift action to identify and remove inappropriate content before it can cause damage.Manages and addresses inappropriate content reports, applies company policy.Coordinate with supervisors to deal with content violating community guidelines and update operations standardsPerform an audit of the contents received for sharing on social media uploadsReview online videos/content/complaints/legal notices received from end customers on incorrect decisions taken related to copyright work materialsReview and update content on popular social media platforms
Key Skills and Experience:Vocational Certificate or Higher in any fieldEnjoys spending time watching social media feed (is an advantage)Capable of withstanding potentially sensitive contentsStrong verbal and written communication skills (B1 English proficiency)Proficient in Javanese (Bahasa Jawa)New graduates are welcome to applyThe ability to start immediately is an advantage
About Company:TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer journeys, drive operational effectiveness, and scale AI solutions with meaningful value and positive impact.
We craft real-world solutions in the moments that matter, from customer acquisition to lifelong loyalty. Enabled by our global reach - spanning 78,000 experts in 33 countries - and deep industry expertise, we help over 600 organizations make the customer experience feel effortless.
Our solutions span Data & AI, Digital Experience & IT, CX Management and Trust & Safety. At the core of our innovation is Fuel iX™, an enterprise-grade generative AI platform that helps clients safely access and optimize leading LLMs to scale their own AI from pilot to production.
Equal Opportunity Employer StatementAt TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicant's qualifications, merits, competence and performance without regard to any characteristic related to diversity.
