Role Summary: The Account Executive – Client Service is a key player in managing client relationships, and ensuring seamless execution of Point-of-Sale Materials (POSM) projects. This role bridges the gap between clients and internal teams to deliver high-quality marketing and visibility solutions.The ideal candidate will have a background in account management, and project execution with a fair understanding of branding, and retail activation.You will be responsible, when client contact is needed, to providing a professional working relationship with client. And ultimately ensuring that a first class communication and service are delivered. You will represent Tag in the eyes of the client, and deliver the service adhered to account KPI’s on a daily basis.In conjunction with the Account Manager and Operation team, you will have to ensure that the most appropriate supplier is selected, best costings and time-scales for each job are set and that benchmarking is accurate.While procurement execution is not a direct responsibility, knowledge of end-to-end procurement and execution processes is essential to provide informed guidance and strategic oversight..
Key Responsibilities: Client ManagementServe as the main point of contact for client, ensuring high levels of satisfaction and engagement.Understand client business objectives and provide proactive recommendations to enhance their POSM strategies.Ensure all deliverables align with client expectations, brand guidelines, and quality standards.Maintain effective communication with internal teams, ensuring alignment and smooth project execution.
Project ExecutionManage end-to-end project execution, from briefing to delivery and installation of POSM materials.Work closely with the creative, sourcing, and operation teams to ensure accurate execution.Oversee vendor selection, briefing, pricing negotiations, and awarding of projects.Ensure timely delivery by tracking project progress and resolving any roadblocks.Leverage technical knowledge to advise clients on the best materials and production methods.
Compliance and FinancePrepare and validate accurate quotations before submission to clients.Drive cost optimization by ensuring compliance with each category’s KPI and exploring cost-saving opportunities.Ensure financial accuracy by managing invoices, collections, and reconciliation processes.Leverage the RACI model to ensure clear accountability and responsibility across all stages of the project lifecycle.
Continuous Improvement and Market InsightsMonitor industry trends, innovations, and best practices to provide strategic insights to clients.Regularly review project outcomes to optimize processes and enhance service delivery.Identify and implement improvements in workflow efficiency and sourcing strategies.
Requirements: Professional2+ years of experience in account management, client service, or a related role.Knowledge of POSM production and procurement processes, including materials such as paper, wood, acrylic, and metal.Familiarity with brand and retail operations, ensuring deliverables meet client standards.Proven ability to manage multi-stakeholder projects with tight deadlines.
SkillsStrong project management and coordination skills.Ability to negotiate with vendors and clients effectively.Financial acumen to manage budgets, pricing models, and cost tracking.Proficiency in English (both written and spoken) is mandatory.Experience with project tracking tools and reporting systems is a plus.
Role Summary: As a Senior Account Executive part of our APAC offshore team, you will be a key player in handling campaign execution and ensuring seamless client communications for our Southeast Asia client accounts and projects. You will work with internal teams to deliver effective creative and production solutions, bridging client objectives with delivery capabilities.
Key Responsibilities: Serve as day-to-day contact for clients in managing briefs, campaign execution, ensuring timelines and budgets are met.Work closely with supervisor as they provide mentorship and guidance.Communicate clearly and professionally with clients and internal stakeholders.Translate client briefs into actionable tasks for the creative and production team.Proactively identify and resolve issues during project lifecycle.Prepare project documentation, status reports, and post-campaign evaluations.Ensure high quality execution that maintains accuracy and quality of deliverables.
Requirements: Minimum 3 years’ experience in an account management or project management role within an agency environment.Detail-oriented with strong project coordination and client communication experience.Fluent verbal and written communication in English; proficiency in additional languages is a plus.Experience working with regional clients is advantageous.
Work Environment:Hybrid Model: The role operates within a hybrid working model, with teams in the office around two to three days a week.Regional Collaboration: Regular interaction with regional offshore teams, requiring flexibility and respect of diverse cultures.Dynamic Projects: Engagement in a variety of projects across different media channels, providing a dynamic environment.
Role SummaryThe Senior Account Manager will lead client engagement and project management service across complex POSM, print sourcing, and creative production projects. This role is responsible for strengthening client partnerships, providing strategic oversight, ensuring operational excellence, and identifying growth opportunities. The position requires managing multiple stakeholders, mentoring account executives, and working closely with cross-functional teams to deliver superior client experiences and business results..
ResponsibilitiesAct as a trusted advisor and senior point of contact for key clients and stakeholdersProvide technical input and strategic advice on print, POSM, visual merchandising, and premium projectsLead procurement and project management for marketing collateral—ensuring delivery on time, to specification, and to quality and contractual standardsManage large-scale campaigns and multi-country projects in coordination with internal and external teamsBuild and maintain strong client and supplier relationships, fostering long-term partnershipsMonitor and ensure adherence to KPI’s, service levels, and customer satisfaction targets, implementing improvements where necessaryIdentify risks and resolve complex issues, escalating to Account Director when requiredDrive use of Tag’s reporting and tracking tools for operational transparencyMentor and support Account Executives and Managers, fostering team developmentCollaborate with the Account Director in planning, strategy, and new business opportunities
Required Knowledge, Skills and ExperienceBachelor’s degree or equivalent6–8 years’ experience in an agency or marketing services environment, with at least 2 years in a senior client management roleStrong knowledge of Print, POSM, Digital, and Visual Merchandising productionExperience within the beauty or luxury goods industry (purchasing or production management) preferredExcellent project management and client leadership skills, with the ability to manage multiple complex projectsStrong commercial acumen with proven ability to identify and develop business opportunitiesDetail-oriented, highly organized, and systematic in approachAble to thrive in a fast-paced environment with shifting prioritiesStrong communicator, collaborator, and mentor with proven leadership qualities
