About the RoleWe are seeking an IT Functional Analyst to support the implementation and enhancement of inventory management systems across hospital operations. This role will act as a bridge between business users and the IT development team to ensure supply chain processes are effectively translated into system solutions.
Key ResponsibilitiesSupport data gathering and validation activities for inventory solutions implementation.Coordinate with hospital unit PICs to confirm data, business processes, and conduct time & motion studies, baselining, and benefits tracking.Capture and document business and user requirements, ensuring they are accurately reflected in system development.Collaborate with IT teams and subject matter experts during system design, development, and testing phases.Assist in developing training materials and conducting end-user training sessions.Support data preparation, data mapping, and data migration activities during system implementation.Participate in cut-over planning, Go-Live execution, and post-Go-Live support.Escalate and help resolve system or process issues to ensure minimal disruption to hospital operations.
QualificationsBachelor’s degree in Computer Science, Information Technology, Supply Chain Management, or related field.Minimum 2 years of experience in application or ERP implementation projects.Experience supporting ERP implementation or system enhancement projects.Hands-on experience in data preparation, data mapping, data migration, and cut-over verification.Strong understanding of Supply Chain processes, especially Demand Planning and Inventory Management.Experience working with SCM-related modules (e.g., SAP MM or Microsoft Dynamics 365 F&O / SCM / Inventory).Familiarity with functional design documentation, requirement gathering, and end-user training.Basic understanding of system integration concepts, APIs, and testing across multiple systems.Full WFO - Lippo Karawaci, TangerangContract 12 months
At Siloam Hospitals, patient experience is more than service — it’s how we build trust, compassion, and excellence in every touchpoint.
Siloam Surabaya is looking for a Patient Experience Department Head who is passionate about creating meaningful patient journeys, strengthening service culture, and driving measurable impact across hospital operations.
What You Will Do:Lead and elevate end-to-end patient experience strategyDrive service excellence initiatives across all departmentsMonitor patient satisfaction metrics and implement improvement plansCollaborate with clinical & non-clinical leaders to ensure consistent service standardsTransform feedback into actionable insights and sustainable improvements
What We’re Looking For:Minimum 5 years of experience in Customer Experience / Service Excellence / Patient Experience roles, preferably within hospital, hospitality, banking, or premium service industriesProven track record in improving customer/patient satisfaction scores with measurable outcomesStrong experience in handling service recovery cases and complaint management frameworksExperienced in designing and implementing service standards, SOPs, and training programsComfortable working with data analytics and performance dashboards to drive improvement initiativesStrong stakeholder management skills, with experience collaborating with medical staff, operations, and corporate leadership
If you believe healthcare is not only about clinical outcomes but also about how patients feel, we would love to connect with you.
About the RoleWe are looking for a creative and detail-oriented Public Relations Intern to support our branding and communication initiatives. This role will focus on campaign execution, content development, media coordination, and public engagement efforts to strengthen the company’s image and visibility.Key ResponsibilitiesSupport the planning and execution of public relations and branding campaigns to enhance awareness and engagement.Assist in creating communication materials such as press releases, campaign briefs, promotional content, and social media copy.Coordinate with internal teams, external partners, and media contacts to ensure smooth campaign implementation.Monitor media coverage and campaign performance, then help prepare reports and insights for evaluation.Support public relations activities, events, and corporate communication initiatives as needed.QualificationsFinal-year student or fresh graduate in Communication, Public Relations, Marketing, Journalism, or related fields.Strong written and verbal communication skills in Bahasa Indonesia and/or English.Creative mindset with interest in branding, campaigns, and media communication.Detail-oriented, proactive, and able to manage multiple tasks in a fast-paced environment.Familiarity with social media trends and basic content creation is a plus.
At Siloam Hospitals Group, we don’t just deliver healthcare—we shape the future of it. As one of Indonesia’s leading private hospital networks, we serve nearly 2 million patients annually with the support of 2,700 doctors and 10,000 healthcare professionals.
We are looking for a Marketing Department Head (Hospital Unit – Medan) who is ready to drive impact, build strong community connections, and elevate healthcare experiences through strategic marketing initiatives.
What You Will DoLead and manage the Hospital Unit marketing teamDrive offline marketing strategies to support patient growth and revenue generationDevelop and execute integrated marketing plans to enhance brand awareness and patient retentionCoach and guide the team in executing impactful marketing initiativesPlan, implement, and evaluate marketing campaigns and performance metricsIdentify new opportunities through market research and business insightsCollaborate cross-functionally to ensure seamless program execution
What We’re Looking ForMinimum 5 years of experience in MarketingProven experience in leading teams and cross-functional collaborationStrong strategic thinking with execution excellenceAbility to thrive in a fast-paced, target-driven environmentWilling to be based onsite in Medan
Are you someone who enjoys building strong relationships and making a real impact? At Siloam Hospitals Group, we are looking for a Physician Relations Officer who will play a key role in connecting our hospital with doctors, specialists, and partners to enhance patient care and hospital performance.
What You Will DoBuild and maintain strong relationships with doctors, specialists, and external partnersSupport the promotion of hospital services and programsMonitor and ensure accurate patient data and reportingAnalyze referral trends and performance data to support strategic improvementsCollaborate with internal teams to ensure quality and patient safety standardsContribute to achieving the hospital’s performance and growth targets
What We’re Looking ForMinimum 1 year of experience in a related field (healthcare experience is a plus)Proactive mindset with the ability to identify issues and propose solutionsStrong analytical skills to interpret data and trendsExcellent communication and coordination skillsWilling to be based in Jakarta
Lead the design, implementation, and roll-out of supply chain and inventory systems across hospital units.Implement and enhance ERP and digital tools (predictive analytics, AI/ML) to improve supply chain performance.Manage item master data, UDI, catalog/contract synchronization, and overall data governance.Configure systems to support demand planning, replenishment, barcoding, POU, and lot/serial tracking.Develop dashboards and analytics for forecasting, inventory health, service level, and cost optimization.Identify process gaps and drive continuous improvement initiatives across supply chain operations.Coordinate cross-functional stakeholders (Operations, IT, Finance, vendors, consultants) to ensure smooth deployment and adoption.Manage project timelines, risk mitigation, change management, and realization of business benefits.
Job Requirements:Bachelor’s degree in Supply Chain, Engineering, IT, Business, or related field.5+ years’ experience in ERP, supply chain systems, analytics, or inventory management.Experience leading system roll-outs or multi-site deployments.Strong knowledge of data analytics, forecasting, ERP modules, and reporting tools (Power BI, SQL preferred).Excellent project coordination, stakeholder management, and communication skills.Full WFO Lippo Karawaci, Tangerang
Siloam Hospital looking for a detail-oriented and proactive Tax Audit & Dispute Executives to join our team. This role will be responsible for managing tax audits, handling tax disputes, and ensuring full compliance with relevant tax regulations.
Key Responsibilities:Review, assess, and refine internal tax policies to ensure compliance with prevailing tax laws and regulations.Monitor regulatory updates and evaluate their impact on business operations.Prepare in-depth analysis and reporting on tax exposure and risks to support management decision-making.Provide internal tax advisory support for business transactions and strategic initiatives.Prepare, compile, and review documentation required for tax audits, ensuring timely and accurate responses to audit requests.Act as the main point of contact with tax authorities, including providing explanations, clarifications, and follow-ups on audit inquiries.Analyze tax audit findings and develop action plans to mitigate potential tax liabilities.Maintain comprehensive, accurate, and well-organized records of tax audit processes and related correspondence.Manage end-to-end processes for tax objections, appeals, and dispute resolutions in accordance with applicable regulations.Prepare strong arguments and supporting documentation to reinforce the company’s position in tax disputes.Coordinate closely with internal legal teams and/or external tax consultants to support dispute resolution.Represent company in discussions or negotiations with tax authorities to achieve optimal outcomes.
Qualifications:Bachelor’s degree in Accounting or TaxationHolding Brevet AB certification; Brevet C is an advantage.Holding USKP A and B certification.Minimum of 2 years of relevant experience in the field of taxation, prior experience working in a tax consulting firm is highly preferredProficient in Microsoft Office, especially Excel, and familiar with tax-related software/applicationsStrong analytical thinking, technical capabilities, and interpersonal skillsWilling to work full-time on-site in Karawaci, Tangerang
Role PurposeLead the strategy, roadmap, and performance of Siloam’s digital patient experience across Website, Mobile App, and Conversational Channels (e.g., chatbot/WhatsApp), while also owning the business performance of digital sales journeys across these platforms.This role is responsible for turning Siloam’s digital platforms into a strong patient front door and digital transaction channel — making it easier for patients to discover services, choose doctors, book appointments, and purchase relevant services/packages seamlessly.Key ResponsibilitiesA. Digital Platforms Strategy & RoadmapOwn the digital platforms' vision and roadmap for Siloam’s core digital platforms:WebsiteMobile AppChatbot / WhatsApp conversational journeysPrioritize initiatives based on business value, patient needs, and operational feasibility.Partner with the Head of Digital Growth to ensure web destinations are optimized to capture and convert traffic from:Search / SEO / AI discoverabilityPaid campaignsSocial mediaLocal presence (GBP)Partner channelsB. Digital Sales Journey OwnershipOwn and optimize digital sales journeys across web, app, and conversational channels, including:Appointment booking flowsPackage browsing and checkout journeysTeleconsultation booking journeysService-specific conversion paths (e.g., MCU, diagnostics, specialist consultations)Ensure digital platforms are structured not only for information, but for transaction and revenue generation.Partner with commercial and hospital unit teams to align product improvements with digital sales objectives.C. Patient Journey & Experience OptimizationLead end-to-end digital journey design for key patient flows, including:Service discoveryDoctor discoveryBooking and reschedulingPackage information and conversionTeleconsultation accessIdentify pain points and conversion bottlenecks, and define solutions to improve UX, completion rates, and time-to-book.Ensure a consistent, patient-friendly experience across web, app, and chat channels.D. Cross-Functional Product DeliveryPartner closely with IT, external vendors, and internal stakeholders to deliver platform enhancements.Act as the business owner of digital platforms and products (without owning engineering delivery directly).Align product releases with operational readiness across hospital units and patient-facing teams.E. Conversational & Service Experience (WhatsApp/Chatbot)Oversee the development and optimization of chatbot and WhatsApp as part of the digital product and service ecosystem.Define conversation use cases, flows, routing logic, and handoff rules between automation and human teams.Ensure conversational channels support both patient service and digital sales conversion.F. Teleconsultation & Digital Services RevenueOversee the commercial and operational performance of teleconsultation as a digital service line (in partnership with operations/clinical teams).Improve teleconsult journey performance including discoverability, booking conversion, attendance, and follow-up conversion.Explore additional digital revenue opportunities (e.g., memberships, recurring health journeys, digital concierge models).
About the RoleWe are looking for a dynamic and result-driven Lab Sales Executive to join our team. This role will focus on promoting and selling laboratory services to corporate clients, clinics, doctors, and walk-in patients, while building strong relationships to achieve sales targets and support the growth of Siloam Hospitals Group.Key ResponsibilitiesIdentify and develop new business opportunities for laboratory services.Manage and maintain relationships with corporate clients, referral doctors, and clinics.Achieve monthly and quarterly sales targets.Conduct presentations and negotiations with potential clients.Collaborate with internal teams to ensure excellent customer service and smooth operational flow.Monitor market trends and competitor activities to support strategic planning.QualificationsBachelor’s degree in Marketing, Business, Health Sciences, or related field.Minimum 2-4 years of experience in healthcare sales, preferably laboratory or hospital services.Strong communication and negotiation skills.Target-driven, proactive, and able to work independently.Willing to travel for client visits and business development.
Siloam Management Trainee 2026Your fast track to becoming a future leader in healthcare!
Ready to kick-start your career with real impact?
Siloam Management Trainee (MT) Program 2026 is designed for high-potential fresh graduates who are eager to learn, lead, and grow within Indonesia’s most trusted healthcare network.This program offers hands-on exposure, structured development, and direct mentorship, preparing you to take on strategic roles across Siloam Hospitals Group.
Why Join Siloam MT?Accelerated career growth with a clear development roadmapReal exposure to business & hospital operationsMentorship from experienced leaders and professionalsStrong professional network across Siloam Hospitals GroupOpportunity to make meaningful impact in the healthcare industry
We’re seeking high-potential individuals who are ready to grow, lead, and make an impact.
Qualifications:Fresh graduate with a Bachelor’s degree Minimum GPA 3.50 / 4.00Strong leadership potential and learning agilityAble to work full-time with flexibility for extended or non-standard hoursWilling to undergo a structured Management Trainee programOpen to placement across Siloam Hospitals Group locations in IndonesiaProgram starts in April 2026
Ready to begin your journey? Click “Apply” on this LinkedIn job post and grow with Siloam Hospitals Group.
