Primary Job Role :As a Data Analyst Customer Experience, you will play a key role in transforming operational and quality assurance data into actionable insights that drive performance and enhance customer satisfaction. You will analyze data from desk collection activities, customer interactions, and QA evaluations to identify trends, uncover root causes of issues, and recommend improvements. By ensuring data accuracy, building insightful reports and dashboards, and collaborating closely with Operations, QA, and Compliance teams, you will help optimize processes, improve collection effectiveness, and maintain high service and regulatory standards within a fast-paced fintech environment.
Job Description :Analyze operational data related to the Operational Department.Monitor and evaluate quality assurance metrics (call quality, compliance, script adherence) to ensure high service standards.Process and clean raw/manual data from Google Sheets & SQL Databases and other internal sources into structured datasetsIdentify trends, anomalies, and root causes behind customer complaints, low performance, or process inefficienciesBuild dashboards and reports to track key metrics such as customer satisfaction & customer behavior.Collaborate with Quality Assurance Operation to provide data-driven recommendations for improving performance and customer experienceSupport initiatives to improve customer satisfaction while maintaining compliance with fintech regulationsAutomate recurring reports and streamline data workflows for better efficiencyPresent insights in a clear and actionable way to direct leaders as well as stakeholders.
Job Qualifications :Bachelor’s degree in Statistics, Mathematics, Data Science, Information Systems, or related field (or equivalent experience in fintech/operations)Strong experiences in dealing with VOC (Voice of Customers) data.At least 2-3 years experience in e-commerce, financial services or tech industry which has million customers.Proven ability to analyze and visualize data into meaningful insights (charts, dashboards, reports)Familiar with SQL for querying and managing large datasetsBasic to intermediate knowledge of Python (for data analysis/automation is a plus)Good understanding of end-to-end data processes (collection, cleaning, validation, analysis, reporting)Strong analytical thinking with attention to detail and accuracyAbility to identify patterns in customer behavior and operational performanceGood communication skills to translate data into actionable insights for non-technical teamsAble to work in a fast-paced, target-driven fintech environment
Primary Job Role :As a Head of Funding, you will be responsible for defining, leading, and executing the company’s overall funding strategy to support sustainable business growth. This role requires strong strategic thinking, leadership, and stakeholder management, ensuring optimal capital structure, cost of funds efficiency, and long-term funding sustainability. You will work closely with top management and cross-functional leaders including Product, Finance, Risk Management, and Operations, acting as a key strategic partner in aligning funding strategy with the company’s business objectives and risk appetite.
Job Description :Develop and lead the company’s end-to-end funding strategy aligned with business growth plans, financial objectives, risk framework & compliance.Lead and oversee relationships with lenders, financial institutions, and strategic funding partners.Drive initiatives to achieve efficient cost of funds while maintaining the relationship with Lenders.Act as a key decision-maker in funding negotiations, partnership structures, and long-term funding agreements together with Management teams.Collaborate closely with Finance, Risk Management, Product IT, Operations, and Legal to ensure funding strategies are aligned with portfolio performance, risk exposure, and operational needs.Monitor funding performance, liquidity position, and market conditions to proactively adjust strategies.Lead, mentor, and develop the funding team to ensure strong execution, accountability, and continuous capability improvement.Prepare and present strategic funding insights, reports, and recommendations to the management team and board of directors.Ensure compliance with regulatory requirements and stay ahead of industry trends related to funding management.
Job Qualifications :Bachelor’s degree in any field, or a related field (Master’s degree is a plus).Minimum 10+ years of experience in funding, relationship manager, business development or capital markets, with leadership exposure.Strong understanding of financial markets, funding instruments, regulatory frameworks, and risk considerations.Proven experience in strategic planning, stakeholder management, and high-level negotiations.Strong analytical, critical thinking, and problem-solving skills.Excellent communication and leadership skills, with the ability to influence senior stakeholders.Proven experience leading and developing high-performing teams.Proficiency in financial modeling, analysis tools, and reporting frameworks.Ability to design innovative and scalable funding schemes to support business growth.Demonstrate agility and flexibility in daily basis work process.
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Primary Job Role :The Internal Audit Supervisor is responsible for overseeing and conducting internal audits across all departments of PT Sahabat Mikro Fintek, ensuring business processes comply with applicable standards, regulations, and laws. This role focuses on meeting audit requirements, preparing reports, and ensuring corrective actions are taken for audit findings
Job Description :Audit Planning & Execution: Developing internal and external audit plans and conducting audits in accordance with applicable SOPs, standards, and regulations.Documentation Review: Reviewing documentation completeness from various departments to ensure compliance with company policies.Audit Findings & Reporting: Conducting evaluations of corrective actions and preparing audit result reports.Follow-up & Improvement Monitoring: Following up on audit findings and ensuring corrective actions are effectively implemented.Compliance Check: Ensuring all departments comply with applicable regulations and SOPs by certifying audit results.
Job Qualifications :Education: Minimum Bachelor’s degree (S1) in Accounting, Finance, Management, or other related fields.Holds an Internal Auditor Certification, Lead Internal Auditor Certification, and or Compliance TrainingMinimum 3-5 years of work experience in internal audit, external audit, compliance, or similar positions.Experience as an Audit Consultant or Auditor in a similar company is a plus.In-depth knowledge of audit standard and the ability to evaluate company operations for compliance with these standards.Strong data analysis skills to evaluate business processes, identify non-conformities, and provide improvement recommendations.Proficiency in planning audits and following up on audit results to ensure corrective actions are properly executed.Effective communication skills to interact with various organizational levels, including directors, management, and employees.Problem-solving skills to address challenges such as uncooperative auditees.Detail-oriented to ensure all processes are thoroughly audited and comply with regulations.Ability to work independently or in a team, with strong multitasking capabilities
Are you ready to be Samiritans?We’re on the hunt for visionaries like YOU to drive meaningful impact for Samir Future 🌟Let’s create and thrive together in a fintech environment with ideas and innovation! 🚀
Primary Job Role :This role will be Responsible for ensuring the company’s compliance with applicable regulations in the P2P Lending industry. Manage regulatory reporting submissions to OJK, PPATK, and other regulatory platforms. Oversee KYC, CDD, and EDD processes in line with AML/CFT requirements. Support compliance monitoring through data analysis, reporting, and stakeholder communication.
Job Description :Ensure the company’s compliance with applicable regulations, policies, and regulatory requirements related to the Financial Technology and P2P Lending industry.Handle and supervise regulatory reporting submissions to regulators and related institutions, including: OJK Reporting, PPATK Reporting, SIGAP, GoAML, SIPESAT, SIPENDAR, APOLO, and other regulatory reporting platforms.Analyze compliance data, regulatory findings, and operational risks to identify trends, gaps, and improvement opportunities..Support internal audits, compliance reviews, and regulatory examinations.Stay updated with the latest regulatory developments, industry standards, and compliance best practices relevant to the fintech and lending industry.
Job Qualifications :Bachelor’s Degree in Law, Business, or related fields.Minimum 2–3 years of experience in Compliance or Regulatory Reporting within Financial Services, Fintech, Banking, or P2P Lending industries.Strong understanding of OJK regulations and regulatory reporting requirements.Hands-on experience with reporting systems such as GoAML, SIGAP, SIPESAT, SIPENDAR, APOLO, and related regulatory platforms..Strong analytical thinking and data analysis capabilities..Detail-oriented, proactive, and able to work in a fast-paced environment.Proficient in Microsoft Office, especially Excel and PowerPoint.
Are you ready to be Samiritans?We’re on the hunt for visionaries like YOU to drive meaningful impact for Samir Future 🌟Let’s create and thrive together in a fintech environment with ideas and innovation! 🚀
