Job Description :Managing and addressing patient or customer complaints, particularly those related to health issues.Providing accurate information, offering relevant services, and ensuring that concerns are resolved efficiently to improve patient or customer satisfaction.Coordinating with healthcare professionals and departments to ensure that any health-related concerns are appropriately addressed.
Requirements:Bachelor's degree in Medicine (M.D. or equivalent)Fresh graduate with a strong interest in hospital management or a minimum of 2 years of experience in hospital managementExcellent communication and interpersonal skillsCustomer-oriented with the ability to handle complaints effectivelyProficient in both oral and written EnglishSkilled in computer usageWork location: RS Pondok Indah - Pondok Indah (South Jakarta) & RS Pondok Indah – Bintaro Jaya (South Tangerang)
This role leads the implementation of risk management and patient safety programs within the hospital. This role collaborates with multidisciplinary teams to strengthen a culture of safety, ensure compliance with accreditation standards, and drive continuous quality improvement across the organization.
Key Responsibilities:Coordinate risk management programs across all hospital units.Support the implementation and monitoring of the hospital’s risk management and quality management systems.Collaborate with the Quality Committee to manage the patient safety incident reporting system, incident investigations and root cause analysis (RCA).Develop and maintain the hospital risk register and formulate risk mitigation plans for clinical and operational processes.Facilitate the development of Failure Mode and Effects Analysis (FMEA) for new services or high-risk processes.Conduct an analysis of the hospital’s patient safety culture.Ensure compliance with the hospital accreditation standards such as STARKES and JCI.Prepare reports, documentation, and data analyses to support reporting to the CEO, quality audits, and accreditation preparation.Provide education and training to staff on patient safety and risk management.Collaborate with relevant departments and committees to support hospital programs related to risk management and patient safety.
QualificationBachelor’s degree in Medicine, Nursing, Public Health, Hospital Administration, or related field.Minimum 5 years of experience in hospital settings, preferably in Risk Management, Patient Safety, Quality Improvement, or PMKP.Master’s degree in Hospital Management (MARS) or related field will be an advantage.Familiarity with hospital quality management systems and patient safety frameworks.Strong understanding of hospital accreditation standards (KARS / JCI).Experience in incident investigation methods (RCA, FMEA) is preferred.Strong analytical, reporting, and documentation skills.Excellent communication and stakeholder coordination abilities.Detail-oriented, proactive, and committed to improving patient safety and healthcare quality.
