Customer Success Team Lead
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.The Customer Success Team Lead is responsible for day-to-day operational leadership in driving customer satisfaction, retention, growth as well as delivery control within the high-performing Customer Operations (CO) team in a shared services organization.
Role PurposeThis role exists to ensure that Customer Success team deliver consistently, accurately, and on time, in line with defined SLAs, SOPs aligned with customers’ desired outcomes as they receive exceptional service.
The Team Lead is a hands-on delivery leader who balances people management, operational execution, and escalation handling, ensuring that issues are resolved quickly and escalated while ensuring process improvements.
What Success Looks Like in This Role A strong Team Lead: Runs the team ensuring operation excellence and controls “firefighting” situations. Knows where delivery will break before it breaks Coaches team member to think, not just follow steps Uses ERP data to manage performance, not anecdotes Escalates early and clearly, with proposed solutions
1. Day-to-day Operational Execution & Process Excellence Support day-to-day operational tasks, including order fulfilment, billing, invoicing, and customer data management, and ensure all customer activities are executed accurately and within SLA. Ensure accuracy and compliance in end-to-end order-to-cash management, customer coordination, documentation, and billing-related activities and coordinating with internal teams (Finance, Supply Chain, Legal, Tax). Generate and review critical customer documentation Conduct root cause analysis on recurring issues and drive process improvements. Maintain strong knowledge of systems (e.g., SAP, CRM) and guide the team in their effective use. Contribute directly to month-end closing activities, financial reconciliations, and customer reporting.
2. Escalation & Issue Resolution Serve as the first formal escalation point for operational and customer issues within CO Chemical Operations. Investigate issues thoroughly, identify root causes, and implement corrective actions. Escalate issues only when they exceed defined thresholds, with clear facts, impact assessment, and recommended actions. Ensure customer communication during issues are timely, accurate, and professional. Step in personally to manage complex cases, urgent issues, or high-risk orders when required.
3. SLA, Quality & Compliance Control Ensure all activities are delivered in accordance with SOW, SLAs, SOPs, and compliance requirements. Conduct regular quality checks on team output to ensure accuracy of orders, documentation, and system updates. Ensure compliance with trade, commercial, and petrochemical operational requirements is embedded in daily execution. Support audit readiness by maintaining proper documentation and data integrity.
4. Systems & Execution Discipline Ensure consistent and correct use of ERP (SAP preferred) for order processing, customer master data, billing coordination, and reporting. Use ERP and operational reports to monitor trends, detect risks, and manage team performance. Identify recurring system or process issues and work with the Tower Lead to drive improvements. Ensure system workarounds are controlled, documented, and temporary.
5. Customer Success & Engagement Build and maintain strong relationships with key accounts, ensuring alignment with customer goals. Conduct customer reviews, feedback sessions, and success planning meetings. Manage escalated customer cases directly, including disputes, urgent orders, or complex operational challenges.
6. Team Leadership & Coaching Lead, mentor, and develop a team of Customer Success Specialists, providing clear direction and ongoing coaching. Monitor team performance through defined metrics. Foster a culture of accountability, collaboration, and continuous improvement. Act as the primary point of escalation for customer and team issues, ensuring resolution and follow-up. Actively manage workloads, priorities, and task allocation across the team to balance volume and complexity.
7. Stakeholder Coordination Act as the primary operational contact for internal and external stakeholders. Support governance discussions by providing accurate operational data and insights. Translate changes in process, scope, or priorities into clear instructions for the team.
Education Requirement Bachelor’s degree in Business, Management, Supply Chain Operations, or a related discipline.
Skills & Experience Required . The ideal candidate will have: Minimum 5 years of experience in Customer Operations, Account Management, Order Management, or related operational roles with at least 2 years in a leadership role, preferably leading operational teams in a shared services organization or SLA-driven managed services model. Strong understanding of end-to-end order-to-cash processes, particularly within complex customer environments. Solid hands-on in SAP/CRM experience, with the ability to coach others on correct system usage. Excellent communication, negotiation, and problem-solving skills, with the ability to resolve complex issues. Demonstrated ability to manage escalations, prioritize under pressure, and make sound operational decisions. Strong people leadership skills, including coaching, feedback, and performance management. Highly adaptable, detail-oriented, and results-driven, with the ability to manage multiple priorities under pressure. Analytical mindset with the ability to translate customer data into insights and actions A practical, structured mindset with a strong bias toward execution and follow-through. Clear and confident communication skills in English (mandatory), fluency in Mandarin is a strong advantage.
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
Chandra Asri Group is a leading chemical and infrastructure solutions company in Indonesia with a track record of over 33 years in the petrochemical industry. The company employs over 2,000 dedicated staff, incorporates state-of-the art technologies and supporting facilities located strategically in the country’s industrial hub, Cilegon and Serang. As a Growth Partner, Chandra Asri is committed on creating high-value jobs, expanding the domestic petrochemical value chain, and serving the needs of the vibrant and growing Indonesian market. Chandra Asri is currently expanding its portfolio in the energy sector and incorporating its asset as well as operational infrastructure to supports the expansion plan of the second world-scale integrated petrochemical complex in Indonesia, CAP2.
ResponsibilitiesAdvise business development analysts to perform their tasksIdentify and analyse project opportunities with related stakeholders with a moderate supervisionConduct proof-of-concept study to verify the potential of selected project opportunity to enter next development phase with a moderate supervisionConduct detailed feasibility study of the approved concept to assess further the cost and benefit with more in depth analysis and accuracy with a moderate supervisionDevelop investment proposal (report and presentation) as inputs for management's strategic decision with a moderate supervisionMonitor the project execution of the approved investment proposal based on its approved budget, schedule, and scope of work a moderate supervision
RequirementsBachelor’s or Master’s degree in Business, Marketing, Economics, or EngineeringHave 6-7 years of experience in business development, project planning, or marketing researchUnderstand petrochemical industry from upstream to downstream, especially olefin and polyolefinTech savvy & good analytical thinkingHave good in English skill both spoken & written
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
Recruitment Officer
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.
Role PurposeThe HR Officer - Recruitment is responsible for executing day-to-day recruitment coordination and administrative activities accurately and on time within a shared services environment.This role exists to support the recruitment lifecycle by ensuring candidate coordination, scheduling, documentation, and system updates are completed in accordance with defined processes, SLAs, and compliance requirements. The Officer operates within clearly defined guidelines and escalates issues when required.This is a pure execution role, designed for individuals who perform well in structured, high-volume recruitment operations.
What Success Looks Like in This RoleA strong Recruitment HR Officer:Executes recruitment tasks accurately with minimal reworkMeets SLA timelines for scheduling and documentationMaintains positive candidate experience through clear communicationKeeps recruitment systems and records up to dateFollows compliance and data security rules consistently
Key Responsibilities1. Recruitment Coordination & ExecutionSupport recruitment activities by screening applications and assisting with candidate selection as instructed.Coordinate and schedule interviews and medical sessions with candidates.Support onboarding readiness by ensuring pre-hire and post-hire (Day 1 and Day 2) requirements are completed on time.Execute assigned recruitment tasks in line with SOPs, SLAs, and operational metrics.
2. Documentation & ComplianceEnsure all recruitment-related documentation is received, verified, and completed according to policies.Maintain accurate and complete candidate records in recruitment systems and databases.Adhere strictly to internal policies, operational controls, and compliance requirements.Ensure all activities meet audit and quality standards.
3. System & Tool UsageUtilize client recruitment databases, ATS, and tools to update candidate status and track progress.Ensure data accuracy and timeliness across systems.Complete mandatory training and ensure understanding of system and process updates.
4. Stakeholder & Team SupportPartner with client Recruitment teams to deliver services in line with aligned processes.Maintain professional working relationships with stakeholders and internal teams.Respond to queries from recruiters, candidates, and internal teams in a timely and professional manner.
5. Reporting & Hiring Readiness SupportSupport tracking and reporting of recruitment activities, including:Candidate pipeline statusDocumentation completionPre-hire and post-hire readiness (Day 1 & Day 2)Provide accurate updates to support operational reporting.
6. Data Security & ConfidentialityEnsure strict confidentiality and security of candidate and client data.Follow access controls and data protection guidelines at all times.
Education RequirementBachelor’s degree required (Human Resources, Business, Psychology, or related discipline).
Skills & Experience Required This role is suited for early-career recruitment operations professionals.The ideal candidate will have:2-5 years of experience in recruitment administration or coordination.Exposure to recruitment activities such as sourcing support, scheduling, and onboarding coordination.Experience supporting recruitment for the Singapore market is an advantage.Strong time management and organizational skills.High attention to detail and discipline in execution.Ability to work effectively in a fast-paced, SLA-driven environment.Strong service mindset and professional HR background.Comfort working with recruitment systems, ATS, and multiple tools.Clear and professional communication skills in spoken and written English.Strong awareness of data security and confidentiality requirements.
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
ERA (Energy & Risk Accounting) Team Lead
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.
Role Purpose The ERA Team Lead (SME) is accountable for the end-to-end governance, accuracy, and control of Energy Reporting & Accounting processes within a BPO managed services environment supporting a petrochemical business. This role owns inventory valuation integrity, margin segmentation accuracy, physical vs book reconciliation, and audit confidence for energy products. The SME serves as the highest operational authority for ERA, ensuring compliance with IFRS, internal control frameworks, and global policies, while leading Senior Analysts and Analysts across complex, physically driven accounting processes.
Key Responsibilities End-to-End ERA Governance Own the full ERA scope including stock valuation, margin segmentation, inventory GL integrity, and period-end close deliverables. Ensure ERA outputs support statutory reporting, management reporting, and financial close accuracy. Define and enforce ERA operating standards, controls, and escalation thresholds. Stock Valuation & Margin Segmentation Own execution and governance of month-end stock valuation programs, including FIFO, NRV, CCS, COGS, GINI, and GRANI. Review valuation outputs, losses and gains calculations, and margin segmentation results. Approve valuation adjustments within delegated authority and prepare summaries for higher approval where required. Physical vs Book Inventory Integrity Own reconciliation of physical stock versus book inventory across locations and depots. Ensure all physical movements are accurately captured in the system prior to reconciliation. Investigate and resolve discrepancies, including those with third-party operated depots. Ensure posting of stock differences within tolerance in accordance with MoA, GSAP, and SOX guidelines. Contract, Pricing & Movement Oversight Own governance over contract-driven accounting including fixed and formula pricing impacts. Ensure understanding and correct application of GSAP contracts, pricing logic, and material movements. Validate that settlement logic and document flows support accurate accounting outcomes. Controls, Compliance & Audit Own ERA control framework including SOX, RDS, FCM, and Shell Controls Framework where applicable. Act as primary ERA contact for internal and external audits. Ensure timely remediation of audit findings and control gaps. Ensure evidence is complete, accurate, and stored in Global Records Management Systems. Stakeholder & Client Leadership Serve as senior operational contact for ERA matters with client stakeholders. Lead governance forums, issue-resolution discussions, and change request evaluations. Provide authoritative explanations of inventory movements, valuation impacts, and margin drivers. People & Capability Leadership Lead, mentor, and develop ERA Senior Analysts and Analysts. Own capability planning, onboarding, and knowledge transfer. Ensure team readiness for close cycles, audits, and operational changes. Operational Excellence & Transformation Sponsor ESSA-driven improvements to simplify, standardize, and automate ERA processes. Govern operational Change Requests and assess delivery impact. Track and deliver measurable improvements in accuracy, cycle time, and control effectiveness. Education Requirement Minimum S1 (Bachelor’s degree) in Accounting, Finance, or related discipline. S2 (Master’s degree) is an advantage. Recommended Certifications CPA / CA / ACCA Indonesian Registered Accountant (Ak.)
Skills & Experience Required Experience 8–12 years of experience in Energy, Inventory, or Hydrocarbon Accounting. Proven experience leading complex accounting operations in shared services or managed services. Strong exposure to physically driven accounting environments. Technical & Systems Deep hands-on and governance-level expertise in SAP (FI with inventory-related integrations). Strong command of: Inventory valuation methodologies Margin segmentation Inventory GL reconciliation Contract and pricing-driven accounting Strong understanding of audit, SOX, and internal control frameworks. Professional Attributes Strong executive-level communication and stakeholder management. Ability to operate under pressure during close cycles. Decisive, structured, and risk-aware. Fluent in English (spoken and written). Mandatory Requirements English: Mandatory SAP Finance: Mandatory
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
CUSTOMER SUCCESS OFFICER (Mandarin Speaking)
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly.
Role PurposeThe Customer Success Officer is responsible for executing and owning seamless order management/customer operations activities across the end-to-end sales cycle within a shared services organization.
This role serves as the key liaison between customers, internal teams, and external partners, to ensure accurate, timely, and compliant SLA-aligned delivery of order fulfilment, billing, documentation, as well as issue resolution activities.
Depending on experience level, the Officer may handle standard transactional activities or complex, exception-based, and high-impact cases requiring independent judgment and end-to-end ownership. The role operates within defined SOPs, governance controls, and commercial guidelines specific to customer’s industries, trade compliance, and customer contractual terms.
What Success Looks Like in This RoleA strong Customer Success Officer:Processes refinery and/or chemical customer orders accurately with minimal reworkOperates confidently in sales order management in organisation’s ERP (mandatory)Maintains SLA performance during peak volume or shipment cyclesManages bulk/packed, export, or contract-based transactions with disciplineResolves issues end-to-end within authority limitsReduces escalations through sound judgementMaintains compliance with trade, tax, and commercial governance requirementsexport/import handling
Resource allocation may be stream-specific or cross-stream depending on operational design.1. Order Fulfilment & ExecutionExecute end-to-end order fulfilment activities including processing, tracking, and delivery of customer orders in accordance with approved SOPs and SLAs.Process order creation, issues, amendments, cancellations, rush orders, disputes, and resolution of customer complaintsHandle bulk/packed orders (terminal / dispatch coordination) and/or product orders (contract-based, export-driven).Ensure accurate transaction processing in ERP system (mandatory).Support peak shipment cycles and high-risk deliveries.Coordinate with Supply Chain, Logistics, and Terminal teams where applicable.
2. Issue Handling & ResolutionManage customer queries related to orders, dispatch, delivery, billing, and documentation.Investigate root causes across systems, master data, logistics alignment, and commercial terms.Liaise with Supply, Finance, Indirect Tax, Legal, and Trade Compliance teams.Independently resolve complex or time-sensitive cases within defined authority.Escalate with clear documentation and recommended solutions when required.
3. Billing, Invoicing & Payment SupportOversee billing and invoicing processes, including Letter of Credit vetting, issuing and validating invoices aligned to product movements and pricing agreements and sending them to related customers.Perform Letter of Credit (LC) checks and export documentation (particularly for Chemical stream)Conduct credit checks and follow up with customers on invoice payments.Handle pricing validations (contractual pricing, bulk adjustments, manual overrides where authorized).Support payment follow-up and reconciliation with Finance.Ensure billing accuracy for month-end closing and revenue recognition.Manage and respond to customer queries in a timely and professional manner.
4. Customer Master Data & DocumentationMaintain accurate customer master data, manual pricing records, and commercial terms in SAP.Ensure compliance with refinery and chemical trade documentation standards.Validate data integrity to prevent revenue leakage or compliance breaches.Support audit readiness and internal control requirements.Generate and provide required documentation, such as Certificates of Analysis (COA), Certificates of Origin (COO), packing lists, and invoices.Conduct customer surveys to capture feedback, manage complaints, and measure satisfaction.
5. Month-End & Compliance GovernanceSupport financial month-end closing activities impacting revenue, billing, and order management and support financial reconciliation.Ensure compliance with regulated product handlingCollaborate with Indirect Tax, Legal, and Trade Compliance teams to adhere strictly on trade compliance, tax requirements and related internal/external governance and trade-related controls/issues.Contribute to SLA performance tracking and reporting.
Education RequirementBachelor’s degree in Business, Supply Chain, Operations, Finance, or related discipline (preferred).
Skills & Experience RequiredThis role is designed for operational professionals within shared services organization.The ideal candidate will have:Minimum 3 years of experience in Customer Services/ Operations, Sales Order Management, Order-to-Cash, Billing, or Supply Chain Operations, preferably within petrochemical, chemical, or manufacturing industriesExperience supporting refinery, petrochemical, manufacturing, or regulated industries preferred.Mandatory hands-on experience in SAP modules (SD, FI/CO) and strong understanding of end-to-end Order-to-Cash lifecycle.Experience in billing, invoicing, and credit managementExposure to bulk product handling, export/import processes, or trade compliance is an advantage.Excellent communication and problem-solving skills, with the ability to manage customer expectations and resolve issues effectively.Highly adaptable, strong problem solving and analytical, results-oriented, with the agility to learn quickly in a dynamic environment.Detail-oriented with strong organizational skills and ability to manage multiple priorities.Ability to manage workload in high-volume, SLA-driven environments and able to operate independently within defined authority levels.Clear and professional English communication skills (mandatory); fluency in Mandarin is a strong advantage.
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
Chandra Asri Group is a leading chemical and infrastructure solutions company in Indonesia with a track record of over 33 years in the petrochemical industry. The company employs over 2,000 dedicated staff, incorporates state-of-the art technologies and supporting facilities located strategically in the country’s industrial hub, Cilegon and Serang. As a Growth Partner, Chandra Asri is committed on creating high-value jobs, expanding the domestic petrochemical value chain, and serving the needs of the vibrant and growing Indonesian market. Chandra Asri is currently expanding its portfolio in the energy sector and incorporating its asset as well as operational infrastructure to supports the expansion plan of the second world-scale integrated petrochemical complex in Indonesia, CAP2.
ResponsibilitiesCollect, analyze, and process information required to resolve legal issues or prepare legal documentation relating to the Company’s and its subsidiaries’ corporate matters, including but not limited to General Meetings of Shareholders, meetings of the Board of Directors, and meetings of the Board of Commissioners, to ensure compliance with applicable laws and regulations.Prepare, review, and draft legal documents supporting various corporate functions, including but not limited to Human Resources, General Affairs, Corporate Communications, Corporate Relations and Sustainability, and Permits and Licensing, to support the Company’s and its subsidiaries’ business objectives and regulatory compliance.Provide legal advice on financing transactions, company establishment, and corporate structuring to ensure compliance and effective risk mitigation.Conduct legal analysis to assess legal implications and potential risks associated with financing transactions and corporate structures.Maintain well-organized records of deeds, resolutions, financing agreements, and other related legal documentation to ensure accessibility, accuracy, and compliance.
RequirementsBachelor’s or Master’s degree in Law from a reputable university.Minimum 3–4 years of experience in a legal function.Strong analytical skills and proficiency in using legal and digital tools.Good command of English, both written and spoken.Familiarity with and experience in corporate matters and financing transactions. Important NotesChandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
ACCOUNTING ANALYST
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.
PURPOSE:The Accounting analyst is part of the Shared Service Team (under CASS) in charge of accounting functions. The analyst will be reporting to an Accounting Manager.
ACCOUNTABILITIES:Assist in preparation of financial statements and reports, ensuring accuracy and timeliness.Support month-end and year-end closing activities including journal entries, reconciliations, and variance analysis.Maintain and reconcile general ledger accounts, including fixed assets, leases, and accruals.Collaborate with internal teams and external auditors to support audit and statutory reporting requirements.Ensure compliance with accounting standards and internal controls.Participate in finance transformation projects and ERP system enhancements (e.g., SAP S4 Hana).Provide financial analysis and insights to support business decisions.Work closely with the Accounting Manager and other stakeholders across the organization.
DIMENSIONS:Aster Group of Companies consists of Bukom Refinery, Bukom Ethylene Cracker Complex, Jurong Island Chemicals assets and commercial and commercial teams, total about 1,500FTEs. Annual turnover is around US$10-15bln.
SKILLS & REQUIREMENTS:Diploma or Bachelor’s degree in Accounting, Finance, or related field.At least 3 years of experience in accounting or financial analysis, preferably in retail industry.Experience in Big 4 Accounting Firm is an advantage.Strong understanding of accounting principles and financial reporting standards.Experience with ERP systems (SAP preferred).High attention to detail and analytical mindset.Strong communication and interpersonal skills.Ability to manage multiple priorities and meet deadlines.Proficiency in Business English.Demonstrates integrity, teamwork, and a continuous improvement mindset.
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
RECRUITER TEAM LEAD
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.
Role Purpose The Recruitment Team Lead (Senior Analyst) is a hands-on delivery lead responsible for managing end-to-end recruitment operations execution while coordinating day-to-day activities within the Talent Acquisition Coordination team in a shared services environment. This role exists to ensure recruitment activities are delivered accurately, on time, and in compliance with agreed processes and SLAs, while acting as the first point of coordination and escalation for recruitment operations. The role continues to perform Analyst-level work but carries additional accountability for quality, prioritization, and stakeholder coordination. This is not a sourcing strategist role and not a people manager in the traditional HR sense. It is a delivery leadership role focused on operational control, candidate experience, and service reliability.
What Success Looks Like in This Role A strong Recruitment Team Lead (Senior Analyst): Keeps hiring operations running smoothly during volume spikes Anticipates bottlenecks in interviews, documentation, or onboarding Acts as a reliable coordination point for client TA teams Protects candidate experience while meeting SLA commitments Resolves issues early without unnecessary escalation
Key Responsibilities 1. Recruitment Operations Execution (Hands-On) Execute end-to-end recruitment coordination activities, including: Screening applications and supporting candidate selection Scheduling interviews, medical checks, and pre-employment steps Coordinating onboarding readiness and Day 1 / Day 2 requirements Continue to manage assigned requisitions or candidate pipelines personally. Ensure all recruitment activities follow defined SOPs, SLAs, and operational metrics.
2. Day-to-Day Coordination & Work Prioritization Coordinate daily task allocation and workload balancing across the recruitment coordination team. Monitor recruitment volumes, ageing, and SLA adherence. Flag delivery risks early (e.g. interview delays, incomplete documentation, system issues). Support continuity during absences, peak hiring periods, or urgent demands.
3. Quality Control & Compliance Ensure all recruitment documentation is complete, accurate, and compliant with policies. Perform first-level quality checks on candidate files and onboarding readiness. Ensure strict adherence to data security, confidentiality, and access controls. Reinforce compliance with internal policies and client requirements at all times.
4. Stakeholder & Client Coordination Act as a primary operational contact for client Recruitment / TA teams. Establish and maintain effective working relationships with hiring stakeholders. Partner with client TA teams to deliver recruitment services in line with aligned processes. Support resolution of stakeholder queries and issues with professionalism and clarity. 5. Reporting, Tracking & Hiring Readiness Monitor and report recruitment operational metrics, including: Pre-hire and post-hire (Day 1 & Day 2) readiness Documentation completion SLA performance Ensure accurate tracking and timely updates in client recruiting systems and tools. Support transparency and predictability of recruitment delivery.
6. Training, Knowledge & Process Support Ensure timely completion of mandatory training for self and team members. Act as a knowledge reference for recruitment processes, tools, and client-specific requirements. Support knowledge transfer for new joiners or process changes. Identify improvement opportunities to enhance efficiency, accuracy, or candidate experience.
Education Requirement Bachelor’s degree required (Human Resources, Business, Psychology, or related discipline).
Skills & Experience Required This role is suited for experienced recruitment operations practitioners ready to take on coordination responsibility. The ideal candidate will have: 5+ years of experience in recruitment operations or recruitment administration. Strong hands-on experience in: Candidate screening and coordination Interview and medical scheduling Onboarding and hiring documentation Experience supporting recruitment for Singapore market is a strong advantage. Proven ability to operate in high-volume, SLA-driven recruitment environments. Strong time management and prioritization skills. High attention to detail and discipline in execution. Ability to handle escalations, competing priorities, and stakeholder pressure. Excellent communication skills in spoken and written English. Comfort using recruitment databases, ATS, and client tools. Strong awareness of data security and confidentiality requirements.
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
Financial Planning (FP&A) Analyst
Chandra Asri Group, through its subsidiary PT Chandra Asri Sentral Solusi (CASS), has established a Shared Service Center (SSC) to enhance operational efficiency and support the business growth of its subsidiaries. From finance and HR to procurement, customer operations, and IT, our SSC is the backbone that keeps businesses running smoothly. One of our key areas of support is for Aster Chemicals & Energy (ACE), a leading chemical and energy solutions provider in Singapore and the Asia Pacific. ACE combines the legacy of Singapore’s first oil refinery with cutting-edge petrochemical operations, jointly owned by Chandra Asri Group and Glencore, one of the world’s largest natural resource companies.
Role Purpose The FP&A Finance Analyst is responsible for executing and owning Financial Planning & Analysis activities within a managed services environment supporting energy and refinery-related operations. This role supports financial planning cycles, performance reporting, margin analysis, and business decision support. Depending on experience level, the Analyst may perform structured analytical execution activities or independently lead complex forecasting, modeling, and performance analytics for assigned business units. The role contributes directly to leadership decision-making by ensuring FP&A outputs are accurate, timely, insight-driven, and aligned with accounting and governance standards. This is a non-people-manager individual contributor role. What Success Looks Like in This Role A strong FP&A Finance Analyst: Delivers accurate and timely budget and forecast outputs Produces insightful variance and driver analysis Ensures alignment between FP&A reports and accounting data Operates confidently in SAP and financial modeling tools Translates financial data into clear business insights Maintains discipline during planning cycles and reporting deadlines Engages stakeholders professionally and confidently Key Responsibilities 1. Planning & Forecasting Support and/or lead preparation of budgets and forecasts for assigned business units. Consolidate planning inputs and validate alignment with strategic assumptions. Maintain and enhance financial planning templates and models. Perform scenario and sensitivity analysis to assess financial impact. Ensure forecast accuracy and version control discipline. (Planning cycle ownership expected at Senior Analyst capability level.) 2. Performance & Variance Analysis Analyze financial performance versus budget, forecast, and prior periods. Identify key drivers behind revenue, cost, margin, and working capital movements. Prepare structured analytical commentary explaining financial outcomes. Highlight risks, opportunities, and financial exposure areas. Support management performance reviews. 3. Margin & Cost Analytics Support coordination and consolidation of ECC Margin and related business margins, including: Refinery margins and working capital SMPO margins and marine/logistics EOG & HODer margins including Capex / Revex Site-level Opex analysis Analyze cost structures and efficiency levers. Identify cost optimization opportunities and margin improvement drivers. Validate financial assumptions impacting profitability. (Independent margin driver ownership expected at Senior Analyst level.) 4. Data Management & Reporting Extract, validate, and analyze financial data from SAP and reporting systems. Ensure data consistency between FP&A outputs and accounting records. Prepare monthly, quarterly, and annual FP&A reports and dashboards. Support leadership presentations and reporting decks. Maintain documentation and audit trail of planning assumptions. 5. Governance, Controls & Stakeholder Engagement Ensure FP&A outputs comply with reporting standards and governance requirements. Support audit, review, and control activities as required. Engage with business stakeholders to explain financial performance. Support leadership forums, planning reviews, and close calls. Contribute to continuous improvement of reporting and analytical processes. Education Requirement Bachelor’s degree (S1) in Finance, Accounting, Economics, or Business Administration. Master’s degree is an advantage. Recommended Certifications CIMA CPA / ACCA Financial modeling or analytics certification Skills & Experience Required This role is designed for finance professionals operating within structured planning and reporting environments. The ideal candidate will have: 2–7 years of experience in FP&A, Financial Analysis, or Management Reporting. Experience in energy, refinery, manufacturing, or asset-intensive industries preferred. Experience in shared services or managed services environments is an advantage. Strong Excel capability (advanced modeling at Senior Analyst level). Working knowledge of SAP Finance. Understanding of margin analysis, cost drivers, and working capital. Strong analytical and financial storytelling skills. Ability to work independently under planning cycle pressure. Fluent English communication skills (mandatory).
If you’re ready to bring your skills to a dynamic environment where your work makes an impact across industries and borders, we’d love to hear from you. Join us at Chandra Asri Group and be part of shaping a smarter, more connected future. Apply today!
Important Notes
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent.
BEWARE OF RECRUITMENT SCAM.
Process Excellence Manager
The Process Excellence Manager leads the Process Excellence function, driving end-to-end process optimization, performance management, and continuous improvement across shared service operations. This role is responsible for shaping the process excellence strategy, governing KPI/SLA frameworks, and ensuring successful delivery of transformation initiatives. The incumbent will manage a team of analysts and work closely with business stakeholders to embed a culture of operational excellence, innovation, and data-driven decision-making across functions such as HR, Finance, Procurement, and Customer Operations.
Job Description1. Process Excellence Strategy & GovernanceDefine and drive the overall process excellence roadmap aligned with organizational and Transformation Office objectives.Establish governance frameworks, standards, and methodologies for process improvement and performance management.Lead end-to-end process reengineering initiatives across shared services.Ensure standardization and scalability of processes across different functions and geographies.2. Business Process Optimization & AutomationOversee identification and prioritization of process improvement and automation opportunities (AI, RPA, workflow digitalization).Provide strategic direction and validation on process redesign, ensuring alignment with business goals and ROI expectations.Guide root cause analysis and ensure implementation of sustainable corrective and preventive actions.Drive continuous improvement culture through structured initiatives (Lean, Six Sigma, or equivalent methodologies).3. KPI/SLA Governance & Performance ManagementDefine and govern KPI/SLA frameworks, including metrics standardization, thresholds, and reporting structures.Oversee development and automation of dashboards (e.g., Power BI/Tableau) to ensure visibility of performance metrics.Lead performance reviews with stakeholders and ensure timely resolution of performance gaps.Ensure data integrity, consistency, and accuracy across all reporting frameworks.4. Project & Change ManagementLead and oversee transformation initiatives and continuous improvement projects across shared services.Act as a key partner to PMO in tracking progress, managing risks, and ensuring timely delivery of initiatives.Drive change management strategies to ensure adoption of new processes and systems.Provide strategic insights and recommendations to leadership based on data analysis and project outcomes.5. Business Continuity Planning (BCP)Oversee BCP framework, including risk assessment, scenario planning, and recovery strategies.Ensure regular testing, compliance, and continuous improvement of BCP plans.Promote awareness and readiness across teams for business continuity practices.6. Team Leadership & Stakeholder ManagementLead, coach, and develop the Process Excellence Analyst team to build strong analytical and process improvement capabilities.Act as a key liaison between process excellence, business leaders, and shared service functions.Influence senior stakeholders and drive alignment on process improvement priorities.Foster a culture of collaboration, innovation, and accountability within the team.
Job RequirementsBachelor’s degree in Industrial Engineering, Business Management, Data Analytics, Computer Science, or related field.Minimum 6 years of experience in process excellence, transformation, or shared services environment, with at least 2–3 years in a leadership role.Strong experience in process improvement methodologies (Lean, Six Sigma, or equivalent). Certification is an advantage.Proven track record in leading transformation projects, automation initiatives, and performance management frameworks.Advanced proficiency in data analytics and visualization tools (e.g., Power BI, Tableau).Strong business acumen with understanding of shared service operations (HR, Finance, Procurement, Customer Operations).Excellent stakeholder management and communication skills, with experience engaging senior leadership.Strong leadership capability with the ability to manage, coach, and develop a high-performing team.Strategic thinker with strong execution capability in a fast-paced environment.
Chandra Asri is only releasing official job posting at Chandra Asri Career Site (careers.capcx.com), Linkedin & Jobstreet. The Company will contact shortlisted candidate via official corporate email & phone, and will not send any hardcopy invitation for interview. Please note that the Company doesn’t ask candidates to transfer some amount of money nor cooperate with any travel agent. BEWARE OF RECRUITMENT SCAM.
