Main Job Tasks and ResponsibilitiesResponsible for overseeing full loop accounts of Lazada Indonesia companies.Manage the monthly closing for accounts and preparation of annual financial reports supporting all stakeholders within or outside of Finance.Ensuring that all group financial reports are meet for month/quarter/year-end financial closing including perform analysis to Regional Finance with timeline.Review of journal for bank reconciliation entries, inter-company transactions, accruals, revenue recognition and preparation of variance analysis and collaborate with share service team including prepare a tax report.Work closely with stakeholders such as Commercial/Marketing Solution team/Warehouse/Operation team in order to smoothen Finance operation process and support business initiative project by and providing accounting advice on business initiatives, accounting changes.Ensures on-going compliance with corporate policies and procedures related to finance and accounting.Coordinate and provide support to external auditor for ID financial statement.Optimize processes and performance.Develops, implements and maintains systems, procedures and policies to ensure adherence to company guidelines/SOX.Conduct ad-hoc analysis and other reviews to managements in any related tasks as assigned.On ad hoc basis, participate in projects and support the business and finance activities including system implementation and process standardization.Provides timely communications as directed to key stakeholders and governmental agencies.Discuss company-wide concerns to support improving company performance and execute the required actions.Provide opportunity to grow, demonstrate career path plans and development plans.Performs other duties and responsibilities as assigned.Motivate and develop team members.Be proactive to ensure a culture of trust.
Job Requirements:Bachelor degree in Accounting, or higher. At least 5-7 years work experience in finance/accounting department, of which at least 5 years in Managerial level or more.Experience working in a large, multinational company is advantage.Audit background and SAP experience is highly desirable.Has a solid understanding of accounting principles and financial reporting and can participate in a broad spectrum of accounting/financial reporting responsibilities.Excellent technical knowledge and a solid understanding of the activities performed in the entire finance function.Strong oral and written communication skills (Fluent in English is a must), the ability to conduct meetings and present ideas to groups of colleagues.Self-starter who brings energy, enthusiasm and a positive attitude to every responsibility task.Able to manage multiple priorities and demonstrate flexibility as priorities change.Team player who has the ability to establish positive and productive working relationships with others in the group.Must be innovative
This role is a Financials Planning and Analysis role which will be closely interacted with different key stakeholders. And at the same time will also closely collaborate with internal finance team (FP&A, controller/accounting team, tax and treasury, procurement team). This role is a single contributor role with very dynamic stakeholders and project to be well managed.
As a Financial Planning & Analysis at Lazada Indonesia, the role is to provide support and advice to business from a financial perspective. The role will have high level responsibilities as follows:Business partnering: Partner and advise Business Unit management in driving cost efficiency and optimizationPerformance management: support key stakeholders on overall financials business performance, support key initiatives, and projectsReporting and analysis: Weekly, Monthly, Quarterly, Annual Forecasting with gap variance analysis to give valuable insights to the business
Detailed Responsibilities:Manage yearly budget process, quarterly, monthly and weekly rolling forecast by closely working with larger finance team and respective business partner, assess reasonableness of bottom-up proposal to ensure it's align with Company strategy/ goal and overall resource pool targetAnalysis on overall monthly financial performance and prepare variance gap analysis on the financials forecastManage monthly closing cadence, hand-in-hand review with accounting and FBP, coordinate across function to ensure completeness and accuracy of financial numbers, robust review on management report, raise red flag for significant deviation on KPIClose monitoring of overhead performance, ensure efficiency and reasonableness of overhead spending, acts as business partner for IT HR Procurement and admin teamManage non FTE budget monitoring and performance, drive non-FTE efficiencyLiaison with Regional FPA and other regional function such as marketing, accounting, tax as neededWork with the bigger finance team including Accounting, FBP for other business functions, FP&A etc. to drive the full P/L together
Job Requirements:Bachelor’s degree in Finance/AccountingMore than 5-7 years of working experience in finance analytics/business partner and accounting/consulting experience is a plusGood with reading numbers, attention to detail and strong analytic is a mustGood working skill in excel, power point, and SAP/Anaplan.Able to deal effectively and communicate clearly with colleagues across multi-cultural backgrounds. Can articulate well with senior management team.Have high curiosity, good time management, independent, able to deal with ad-hoc work requestTeam player, able to work under pressure with tight timeline/due date
Requirements/Qualifications (good to have):Experience in working with large data set (preferable knowledge of one or more of the following: Qlik, Tableau, PowerBI)
Responsibilities:1.Strategic Program Design & PlanningPartner with business leaders and HR Business Partners to identify skill gaps and development needs through surveys, interviews, and performance data analysis,in order to design and maintain clear models of the skills, knowledge, and behaviors required for success in various roles. Create comprehensive development programs for different employee segments, such as new hires (onboarding), high-potentials, emerging leaders, and senior leaders.
2. Program Implementation & FacilitationManage Logistics: Oversee the scheduling, registration, and communication for all training and development initiatives.Facilitate Training: Directly deliver workshops and training sessions (if applicable) on topics like leadership, communication, and performance management.Manage Vendors & Platforms: Identify and manage relationships with external training providers, coaches, and consultants. Administer the Learning Management System (LMS)
3.Measurement & Continuous Improvement-Measure the effectiveness and ROI of development programs using metrics like participation rates, employee engagement scores, skill proficiency improvement, and internal promotion rates.-Systematically collect and analyze feedback from participants and their managers to continuously improve program quality.- Prepare and present regular reports to leadership on the progress and business impact of talent development initiatives.
Requirements:1. Bachelor's degree and above.2. 10+ years experience in HR field ( minimum 5 years in COE OTD/L&D).3. Have knowledge and relationship with many good quality vendor L&D4. Fluent in English since we will collaborate with other countries colleague.6. Experience in MNC & tech companies is a plus.7. High spirit and no issue as IC(Individual contributor).
Manage and develop the affiliate marketing program for B2C business, driving partner acquisition and increasing brand awareness in the Indonesia.Identify, negotiate, and establish partnerships with relevant affiliate networks, influencers, and content sites to expand the reach of the affiliate channel.Create and execute promotional strategies, including tracking codes, special offers, and campaigns to maximize affiliate performance and ROI.Monitor and analyze affiliate performance data, providing regular reports and insights to optimize campaigns and inform future strategies.Collaborate with cross-functional teams, including marketing, creative, and product, to ensure timely and effective communication of campaign details and assets.Act as a point of contact for internal and external stakeholders, addressing inquiries and resolving issues promptly.
Job Requirements:Bachelor's degree in Marketing, Communications, or a related field.Above five years of experience in, preferably in the e-commerce industry.Solid understanding of digital marketing channels, tracking tools, and performance metrics to measure campaign effectiveness.Strong networking and negotiation skills, with the ability to establish and maintain relationships with key affiliate partners.Effective communication and collaboration skills to work closely with internal teams and external partners, ensuring alignment on goals and objectives.Fluent in Indonesian and English, with excellent written and verbal communication skills.Proven ability to manage multiple projects simultaneously, meet deadlines, and adapt to a fast-paced, dynamic environment.Ablility to crunch data via excel for analyzing is needed OR plus point
OverviewWe are seeking a dynamic and strategic HR Business Partner (HRBP) to support our fast-paced logistics function. This role acts as a key link between the business and people strategies, driving impactful solutions across workforce and cost planning, organization effectiveness, talent development and change management, and etc. The ideal candidate brings a business-first mindset, thrive in complexity, and champions an integrated approach from strategy through execution.
Key ResponsibilitiesStrategic PartnershipAct as a trusted advisor to logistics leadership, aligning HR strategies with business goals.Proactively provide insights and solutions to drive organizational performance, productivity, and agility.Workforce & Organization PlanningPartner with business leaders on org design, headcount planning, capability building, and succession planning.Support rapid scale-up or optimization efforts in a high-growth logistics environment.Change & Transformation ManagementLead and support change initiatives, cultural alignment, and continuous improvement.Anticipate, communicate, and help navigate through operational and people-related disruptions.People Development & PerformanceDrive performance management, feedback culture, and learning interventions aligned with logistics team needs.Partner with L&D and Talent teams to design and deploy role-specific training and leadership development.Employee Experience & EngagementActively foster a resilient, inclusive, and high-performing culture in an operational setting.Address employee concerns proactively and create a two-way communication culture.Data-Driven Decision MakingLeverage people metrics and insights to guide decisions and measure the effectiveness of initiatives.Monitor key KPIs like attrition, absenteeism, and engagement across warehouse and delivery operations.
Key Qualifications:Bachelor’s or Master’s degree in HR, Business Administration, or related field.5-8 years of progressive HR experience, preferably with exposure to logistics, e-commerce, or fast-moving operations.Proven success as an HRBP or similar role in a high-growth, high-change environment.Strong business acumen and a proactive, solutions-oriented mindset.Skilled in coaching, influencing stakeholders, and navigating ambiguity.Excellent communication, collaboration, and relationship-building skills.
As our Head of Retail Operations based in Jakarta, you will be the driving force behind Lazada Indonesia Retail excellence, ensuring our business operates with discipline, efficiency and impact.Your mission is to elevate and strengthen our resilient Retail operations backbone that transformscomplexity into clarity, balancing profitability with agility to enable sustainable growth and deliver an outstanding customer experience.
In this role, you will lead cross-functional teams and initiatives across eight core pillars:Retail Excellence & Governance | Sales Planning & Inventory Management | Supply Chain &Procurement | Inventory & Risk Management | Online Store Operations & Content | Pricing Strategy & Operations | Local Capability & Cross-Functional Collaboration | Ad-Hoc Project Driver
You will shape end-to-end processes, safeguard profitability and drive operational resilience, whileensuring seamless delivery across our Retail organization. Beyond local execution, you will collaborate with Regional counterparts to align frameworks, implement system enhancements and contribute to best practices that elevate Lazada’s Retail performance across markets.This is a highly strategic yet hands-on leadership position, offering the opportunity to scale capabilities, strengthen governance and deliver measurable impact across one of the fastest-growing online Retail organizations in Southeast Asia.
Key Pillars of the Role
Retail Excellence & GovernanceAs Retail Platform Owner, you drive operational excellence, ensuring system optimization, compliance and profitability. You strengthen SOPs, audit readiness and P&L alignment while leading governance reviews and cross-functional coordination to embed transparency, efficiency and sustainable growth.
Sales Planning & Inventory ManagementYou lead accurate, insight-driven GMV and profitability forecasts aligned with commercial goals while balancing ambition with market realities. The team optimizes inventory to protect working capital, minimize stockouts and reduce expiry risks, ensuring strong planning, healthy inventory and scalable retail growth through close cross-functional collaboration.
Supply Chain & ProcurementOverseeing end-to-end procurement and supply chain flows, you ensure reliable stock availability,efficient fulfillment and cost efficiency. By improving purchasing, logistics and reverse processes, you strengthen working capital, supplier partnerships and operational efficiency to deliver consistent and profitable outcomes.
Online Store Operations & ContentResponsibility extends to online store and content operations, ensuring SKU accuracy, on-brand visuals and smooth user experience. In partnership with Commercial and Design teams, content quality, process efficiency and IM Chat performance drive best-in-class retail experience and customer satisfaction.
Pricing Strategy & OperationsYou own the local pricing strategy, balancing competitiveness with profitability. Through data-driven pricing reviews, automation and clean intelligence, your team ensures market relevance and operational discipline. You collaborate cross-functionally to sustain efficient, accurate and profitable pricing execution.
Local Capability & Cross-Functional CollaborationYou build local retail capabilities through best practice sharing, training and process standardization.By identifying skill gaps and driving knowledge transfer, you elevate team performance and alignment across Finance, Logistics and Platform teams, fostering collaboration, clarity and execution excellence.
Ad-Hoc Project DriverYou lead or contribute to cross-functional projects that drive measurable value, whether by supporting Retail initiatives beyond your core responsibilities, enhancing user experience, building resilience, enabling innovation or identifying performance improvement opportunities.Our progressive Retail team culture encourages every member to take on strategic projects as a way to learn, add value and deliver impact in varied and meaningful ways across our Business Unit.
What Success Looks LikeIn your first 6–12 months, you will establish yourself as a trusted leader of our Retail operations, ensuring stability while driving measurable improvements across key functions:✓ Achieve measurable gains in our end-to-end sales plan execution accuracy✓ Strengthen procurement performance to deliver stronger efficiency and supply reliability✓ Elevate operational governance through enhanced SOPs and consistent compliance across Retailfunctions✓ Successfully drive our ongoing shift to algorithm-driven pricing✓ Build collaborative partnerships with Commercial, Finance, Warehouse and Logistics teams✓ Integrate our front-end functions to deliver a more seamless, customer-focused journey
What You BringThe ideal candidate is a driven strategic thinker with a solution-oriented, hands-on mindset, ready to elevate and strengthen this role within our experienced Retail operations team. You thrive in dynamic, cross-functional environments, navigate ambiguity with confidence, and are unafraid to roll up your sleeves to deliver results.You bring proven leadership experience with the ability to coach, develop and empower the managers under your responsibility across their day-to-day activities as well as their growth path in their career.With strong analytical curiosity and a deep sense of ownership, you guide your teams’ members with clarity, foster accountability and translate data-driven insights into actionable initiatives.
Qualifications➢ Bachelor’s or Master’s degree in Business, Supply Chain, Finance or related fields➢ 10+ years of experience in Retail, FMCG or e-commerce across operations or sales planning; multi- domain exposure strongly preferred➢ Leadership experience in managing small to medium-sized teams across diverse operationsfunctions, with a proven ability to grow and develop direct managers➢ Strong track record of delivering results in dynamic, fast-paced and ambiguous environments with sharp attention to detail and strong analytical capabilities➢ Excellent communication and stakeholder management skills, with the ability to align and influence across all functions and levels➢ Skilled at translating complex data into clear visualizations and compelling stories, deliveringimpactful presentations to leadership and enabling informed decision-making➢ Solid expertise in Sales & Operations Planning (S&OP), including demand forecasting and inventory management with the ability to translate data, seasonality, promotions and market insights into accurate, actionable sales plans➢ Ability to guide supplier management and procurement processes, ensuring effective performance oversight, timely issue handling and alignment with logistics and warehouse operations.➢ Capability to manage SOP reviews, training initiatives and reporting frameworks, supportingconsistent governance and scalable operations➢ Advanced proficiency in Excel, working knowledge of SQL is a plus➢ Fluency in English and Bahasa Indonesia is required
Own Your Category Define our FMCG Retail Category Vision & Strategy within our Retail BU: Establish a clear vision and strategy for your category, aligning it with overall company goals and market trends.Supplier Management: Onboard, develop, and sustain key suppliers, building strong partnerships that drive business success.Agile Buying Strategies: Develop and implement buying strategies that are adaptable to our fast-changing environment, while aligning with the company’s Retail overall goals and driving optimal category performance.Supplier Evaluation: Identify and evaluate potential suppliers, negotiate contracts, and establish partnerships that provide competitive advantages in terms of pricing, quality, and delivery.Advanced Negotiations: Lead high-stakes negotiations to secure favorable contract terms, ensuring the best possible value for the company and maximizing your category's profitability.Assortment Optimization: Develop and execute assortment plans across various categories, price points, and brands, tailoring your category to meet market demands and customer preferences.Compliance and Ethics: Stay updated on regulatory changes and ensure all sourcing activities comply with legal and ethical standards.
Drive Insights and PerformanceForecasting and Analysis: Provide data-driven forecasts, insights, and recommendations for key Retail KPIs, projects, and initiatives to steer your category's growthMarket Intelligence: Monitor market trends, industry developments, and supplier performance to proactively adjust sourcing strategies and maintain a competitive edgeInventory Management: Utilize advanced analytics to manage product demand, sales data, and inventory levels, ensuring optimal stock levels and avoiding overstock or stockoutsCompetitive Analysis: Conduct in-depth competitive analyses and benchmarks to stay ahead of the market and enhance your category's performanceOperational Excellence: Implement efficient operating procedures and drive continuous improvement initiatives to achieve cost savings and efficiency improvements within your categoryProcess Innovation: Critique and refine current processes to enhance effectiveness and efficiency, driving innovation and improvement within your categoryLead and CollaborateHigh Performance Team Building: Recruit, develop, and empower our future Retail top talents, fostering a culture of ownership, agility, and results-driven executionCross-functional Collaboration: Partner with platform, marketing, and operations teams to align category strategies with overall business objectives and drive your category's successSupplier Relationship Management: Conduct regular supplier performance reviews, addressing any issues promptly to maintain strong relationships and ensure the best outcomes for your categoryTeam Collaboration: Work closely with local and regional teammates and stakeholders to foster a collaborative environment
***Job Requirements:Minimum 8 years of proven experience in Category Management, Product Management, Distribution or Commercial related position, with a strong background in FMCG RetailDirect experience in Beauty and Groceries category is essential; prior work with leading brands is a significant advantageAt least 3 years of managerial experience leading a team of buyers as a Category LeaderA driven professional who thrives both as a collaborative team player and an inspiring leader, with the agility to switch into hands-on execution mode when neededStrong analytical skills, paired with creativity and sound organizational capabilitiesHigh attention to detail and a sharp eye for process optimizationComfortable operating in a fast-paced and constantly evolving environmentExcellent collaboration skills with a proactive, solution-oriented mindset to drive cross-functional executionProficiency in English is required; Chinese language skills are a plus, but not mandatory.
Key Responsibilities:1. Platform Live Streaming OperationsDevelop and execute live streaming strategies to optimize user engagement, conversion rates, and GMV.Design structured live calendars for top-tier accounts, ensuring fixed scheduling and content consistency.Monitor real-time performance metrics (e.g., watch time, CTR, GMV per live session) and provide actionable insights for optimization.
2. KOL (Key Opinion Leader) Operations ManagementIdentify, onboard, and manage high-performing KOLs in Indonesia (e.g., beauty, fashion, lifestyle niches).Establish KOL evaluation criteria (e.g., audience demographics, conversion rates, content quality) to ensure alignment with platform goals.Coordinate content creation and live streaming schedules with KOLs to maximize reach and ROI.
3. Live Agency BD & PartnershipsBuild and maintain relationships with live streaming agencies, production studios, and content creators.Negotiate cooperation models (e.g., revenue-sharing, fixed fees) and draft collaboration agreements.Explore cross-platform synergies (e.g., TikTok, Instagram) to expand live streaming reach.
4. Data-Driven OptimizationAnalyze live streaming performance using tools like internal dashboards, or BI tools (e.g., Looker, Tableau).Conduct A/B testing on live formats, incentives, and content to identify best practices.Collaborate with product/marketing teams to integrate live streaming features (e.g., flash sales, interactive widgets).
Requirements:1. Experience & Skills5+ years in live streaming operations, e-commerce, or digital marketing, preferably in Indonesia or Southeast Asia.Proven track record in KOL management and agency partnerships in the Indonesian market.Strong understanding of Indonesian consumer behavior, cultural nuances, and country regulations (e.g., content compliance).Excellent data analysis skills (Excel, SQL, Google Sheets) and familiarity with live streaming platforms (e.g., Shopee Live, Tokopedia Live).
2. Language & CommunicationFluent in Indonesian and English (written and verbal).Strong cross-cultural communication skills to work with KOLs, agencies, and internal teams.
3. Personal AttributesResult-driven with a focus on GMV growth and user engagement metrics.Proactive problem-solver and strategic thinker in a dynamic startup environment.Self-starter with the ability to prioritize tasks in a fast-paced setting.
Key Responsibilities:Proactively identify issues, propose solutions with apply a data driven approach to analyze conversation logs, operational data, and user feedback to identify gaps and improve resolution rates, containment rates, and customer satisfactionAct as a subject matter expert for Customer Care platforms, specifcially voicebot products powered by AIIndependently own end to end execution of assigned product operations initiatives, from problem identification to solution implementation and post launch performance trackingWork closely with cross functional stakeholders (Customer Experience, Product, R&D, including algorithm engineers and product managers) to design and implement optimal solutions aligned with customer and business needsConstruct, maintain, and continuously optimize knowledge bases to support AI understanding and ensure alignment with market requirements and customization needs• Perform data annotation and provide structured, high quality feedback to train and improve AI and NLP modelsPrepare regular reporting, dashboards, and deep-dive analyses to communicate insights, risks, and opportunities to stakeholders
Job Requirements:Key skills required:Strong written and verbal communication skills in English (Mandaris is plus)High level of empathy with a strong focus on customer experience and satisfactionStrong analytical skills with the ability to work with large datasets accurately and with close attention to detailProficient in Microsoft Excel and data analytics tools (e.g., Python, SQL, Power BI) ability to structure, analyze, and interpret operational dataExcellent interpersonal, communication, and presentation skills, with the ability to work effectively across teamsDemonstrated ability to identify process gaps and drive continuous improvement initiativesComfortable working in a fast-paced environment with frequently changing priorities
Qualification:Bachelor’s degree with 4-6 years experiencePrior experience in the contact center or ecommerce industry is a plusExposure to AI, machine learning, chatbots, voicebots, or experimentation frameworks (e.g., A/B testing) is an advantageStrong interest and belief in AI technology
Manage month-end and year-end closing activities, including journal entries, balance sheet reconciliations, and management reporting, in compliance with Indonesian accounting standards and group reporting requirements, ensuring timely and accurate delivery.Review and validate journal entries prepared by Shared Service teams to ensure accuracy, completeness, and proper accounting treatment.Maintain balance sheet substantiations and supporting schedules, ensuring integrity and audit readiness.Oversee fixed asset accounting, including capitalization, depreciation, impairment, and disposals.Support the preparation and submission of reports for local statutory, regulatory, and tax authorities.Independently manage and build strong working relationships with cross-functional teams, including Shared Services, FP&A, Tax, and business stakeholders.Ensure ongoing compliance with corporate finance policies, internal controls, and accounting procedures.Participate in ad hoc projects and provide support for business and finance initiatives, including system implementations, process improvements, and standardization efforts.Support internal and external audits by preparing required documentation, analysis, and responses, including group reporting requirements.Proactively identify, drive, and implement process improvements within the Record-to-Report (R2R) function to enhance efficiency, accuracy, and controls.Perform other duties and responsibilities as assigned.Actively promote a culture of trust, accountability, and collaboration within the finance team and with stakeholders.
Job Requirements:Experience: Minimum 3–5 years of experience in accounting, with a strong focus on GL and reporting.Education: Bachelor’s degree in Accounting, Finance, or equivalent.Technical Skills: Proficient in SAP or other ERP software, and advanced MS Excel.Knowledge: Strong understanding of PSAK (Indonesian GAAP) and IFRS.High attention to detail and accuracy.Strong analytical and problem-solving abilities.Language: Good command of English, both verbal and written, for reporting.Audit background and SAP experience is highly desirable.Has a solid understanding of accounting principles and financial reporting and can participate in a broad spectrum of accounting/financial reporting responsibilities.Excellent technical knowledge and a solid understanding of the activities performed in the entire finance function.Strong oral and written communication skills, the ability to conduct meetings and present ideas to groups of colleagues.Self-starter who brings energy, enthusiasm and a positive attitude to every responsibility task.Able to manage multiple priorities and demonstrate flexibility as priorities change.Must be innovative and willing to take initiative.
