Scope of Work:Oversee end-to-end e-commerce operations, including order management, fulfillment, and logistics coordinationEnsure smooth execution of daily operations and continuously optimize processes for efficiency and scalabilityMonitor and improve overall online store performance, including conversion rate, pricing strategy, and customer experienceCollaborate with cross-functional teams (marketing, supply chain, and customer service) to drive sales and operational excellenceAnalyze performance metrics and customer behavior to identify growth opportunities and areas for improvementManage and optimize email marketing campaigns to support customer retention and revenue growthLead, mentor, and manage the e-commerce operations team, including task delegation and performance monitoringHandle operational issues, troubleshoot challenges, and implement effective solutions in a timely mannerDrive continuous improvement initiatives across systems, tools, and workflows
Requirements:Minimum Bachelor’s Degree (S1) in Business Administration, Marketing, or a related fieldMinimum 5 years of experience in e-commerce operations or management, preferably in a B2C environmentProven track record of driving sales growth and improving e-commerce performance metricsStrong understanding of end-to-end e-commerce operations, including logistics and fulfillment processesSolid knowledge of digital marketing, pricing strategy, and conversion rate optimization (CRO)Hands-on experience with e-commerce platforms (e.g., Shopify, Magento)Strong analytical skills with experience using data analytics tools (e.g., Google Analytics)Proficient in Microsoft Office and other relevant toolsStrong leadership, team management, and project management skillsExcellent communication, interpersonal, and stakeholder management skillsProactive, results-driven, and able to work both independently and collaborativelyStrong problem-solving, decision-making, and troubleshooting abilities