About Us:HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
Job Summary:The Account Manager is responsible for developing and nurturing long-term, differentiated, and sustainable partnerships with hotel partners. Through a consultative and data-driven approach, the Account Manager leads strategic negotiations, delivers compelling joint value propositions, and ensures the commercial success of the portfolio. This role is pivotal in the tandem model, working closely with the Account Optimization Manager to align strategy, execution, and performance monitoring.
Responsibilities:Conduct face-to-face meetings with partners to present tailored, compelling propositions.Communicate the unique benefits of partnering with Hotelbeds.Lead high-stakes negotiations with new and existing partners.Secure favorable terms and close high-value agreements.Drive revenue growth within the given portfolioIdentify opportunities to improve contracting quality and conversion rates.Monitor and act on performance metricsIntegrate HBX Group ecosystem solutions into partner strategies.Identify and onboard new strategic accounts.Collaborate with Business Development Managers to harvest signed acquisitions.Maintain accurate records in internal toolsSupport the resolution of major supplier or client complaints, negotiating the most suitable solution to maintain good service and a positive relationship with them.
Requirements:Strong negotiation and influencing skillsAbility to effectively connect and communicate with the top hotel decision makers (Owner, GM level)Proven track record of strategic high-value deal closuresStrategic account planningData analysis and insight generationAdaptability and solution orientationStrong understanding of the Thai hotel marketExcellent communication and collaboration skillsAbility to work independently and as part of a teamHighly organised and efficient with attention to detailFast learnerExperience with tools such as Salesforce and TableauEnglish proficiency at the business level
Ways of WorkingOperate in a tandem model with an Account Optimization ManagerAlign on shared goals and strategies through weekly planning and performance reviewsBuild influential partnerships with hotel suppliers through consultative engagementAdapt account growth plans based on hotel performance and market dynamics
At HBX Group, we believe that diversity drives innovation and makes travel a force for good. We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.
