Account Manager plays a critical role in the after-sales lifecycle by owning and growing client relationships. This role ensures long-term customer success through retention, churn reduction, and expansion of existing accounts via upsell and cross-sell opportunities.Job ResponsibilitiesAct as the primary post-sales point of contact for B2B clientsBuild and maintain strong, long-term relationships with key stakeholders and decision-makersMonitor account performance, customer health, and churn indicatorsDrive account retention and identify upsell and cross-sell opportunitiesCoordinate with internal teams to ensure smooth onboarding, delivery, and issue resolutionConduct regular business reviews and gather client feedback to support continuous improvement
Job RequirementExperience in B2B Account Management, Customer Success, or related rolesStrong stakeholder management and relationship-building skillsProven ability to manage retention, reduce churn, and grow accountsExcellent communication, negotiation, and problem-solving skillsAbility to manage multiple client accounts in a fast-paced environment
