Office: Cyber 2 Tower, 3rd Floor, Unit D1, Jl. H.R Rasuna Said Block X-5, Jakarta 12950, Indonesia
Job OverviewReporting to the Country Manager, this role is responsible for developing and managing key accounts, strengthening strategic customer relationships, and driving sales growth and market share within the utilities sector, including distribution, transmission, and power plant customers. The position also supports the growth and performance of assigned channel partners.The role involves contributing to sales strategy and execution, including trade-related initiatives, sales forecasting, point-of-sale analysis, business and category reviews, and negotiation of trading terms. The successful candidate will be hands-on, well-organized, and highly motivated, with a disciplined approach to managing work standards and channel performance.This position is based in Jakarta, Indonesia.
Primary Responsibilities:• Plan and employ an effective and pro-active approach to enable thorough coverage, penetration, development and consolidation of these customers to the fullest potential possible.• Regularly visit, nurture customer bonding and ferret out all business opportunities, maintaining a high profile within these trades with the assign channel partners• Manage buyer's expectations, promote joint marketing activities.• Conduct market intelligence, monitor competitors' strategies, provide analysis and to formulate strategy and tactics to counter competition• Supervise and motivate sales performance of the channels to achieve sales target within the corporate guidelines and resources allocated.• Provide direction and targets to the channels to grow sales in assigned vertical segment
Experience / Qualifications• At least a Degree in Electrical or Physics Engineering or Sales and Marketing or Business-related studies.• At least 5 years of relevant experience, preferably within the Utilities sector (Distribution and Transmission), power utilities, green energy, and renewable energy industry background with a strong background in either Channel Sales or Direct Sales combined with a minimum of 3 years in a managerial role.• Have knowledge & experience in the local market and ability to build up new relations & connections in positive terms.• Confident, analytical, results oriented, work under pressure and self-motivated.• Proven record of establishing and maintaining long term sales relationships.• Be able to work in a fast-paced multi-cultural environment.• Ability to “think outside the box”• Effective team-builder with excellent problem-solving skills.• Excellent presentation, negotiation, interpersonal and communication skills• Frequent travel is expected• Fluency in English with strong communication skills is essential.• Computer savvy in terms of analytical & presentation skills.
Office Address: Cyber 2 Tower, 3rd Floor, Unit D1, Jl. H.R Rasuna Said Block X-5, Jakarta 12950, Indonesia
About the RoleWe are seeking a detail-oriented and proactive Customer Service & Logistics Specialist to join our Indonesia team. In this role, you will be the key link between our customers, sales team, and logistics operations, ensuring seamless order-to-delivery execution. You will handle end-to-end customer service inquiries while managing the physical movement of goods and shipping documentation. This is an onsite position based in Jakarta, ideal for a meticulous problem-solver who thrives in a fast-paced environment.
Primary Responsibilities
Customer ServiceProcess and fulfill sales orders accurately and efficiently using Oracle ERP systemMonitor backorder status and provide timely updates to Sales and customersServe as the primary point of contact for customer inquiries regarding product pricing, lead times, and order statusCollaborate with internal teams (Sales, Finance, Quality) to coordinate deliveries, resolve quality issues, and process goods returnsCoordinate with Finance department on customer payments and issue credit notes as neededSupport internal and external audit requests by maintaining organized recordsMaintain accurate filing of invoices and all sales-related documentationCommunicate effectively with both Bahasa Indonesia and English-speaking customers
Logistics & Shipping CoordinationLiaise with freight forwarders to manage import/export arrangements and ensure timely delivery of shipmentsPrepare, review, and handle full sets of shipping documentation with high attention to detailTrack shipments proactively and resolve any logistics issues that ariseEnsure compliance with international shipping regulations and customs requirementsSupport incoming shipments by verifying physical goods and placing them in designated locationsAssist with outbound shipments, including picking, packing, and generating shipping instructionsGenerate shipping instructions and process invoicing within Oracle ERP systemPerform other ad-hoc duties as assigned by Supervisor
Qualifications & Requirements
Must-Have1–2 years of relevant experience in a hybrid role involving both customer service and logistics/shipping documentationHands-on experience with Oracle ERP systems (order processing, invoicing, tracking)Proficiency in Microsoft Office applications (Excel, Outlook, Word)Strong communication skills in both Bahasa Indonesia and English (verbal and written)Meticulous with strong attention to detail, especially in documentationAbility to manage multiple tasks and thrive in a fast-paced environmentPositive mindset and a strong team playerQuick learner who can adapt to new processes and systems
Nice-to-HaveWorking knowledge of IncotermsFamiliarity with international shipping regulations and customs requirements
Why Join Fluke?Be part of a global leader in reliable, innovative testing and measurement solutionsWork in a collaborative, supportive team environmentOpportunities for professional growth and development
