What you’ll do: Service Engineer is responsible for providing the company's after-sales technical and services supports. Provide technical advices, recommend scheduled overhauls, life cycle parts replacement. Assist in product roll-out and start-up, maintain current equipment and resolve faults as required. Ensure 24x7 standby services through a rotational duty schedule. May provide supports in a pre-sale through post-sale capacity. A. Responsible for technical and administrative support activities including installation, testing, commissioning, repair, modifications, preventative maintenance, troubleshooting, engineering change upgrades, etc B. Ensures adequate records and systems are maintained. Maintains communication with design management and specialists in resolving technical problems and/or bringing problems to the design department’s attention C. Responsible for specific service contract/s as the single point of contact interfacing into customer organization, while working with sales prime to drive addition sales in those specific service contract/s (including 24x7) D. Accountable to customer relationship to deliver best in class services delivered to drive service quality to new height E. Responsible for timely, professional, accurate and service oriented response to all technical service enquires F. Identify and isolates equipment start-up malfunctions and takes corrective action G. On-The-Job Training for customer personnel and possibly dealers in equipment operation and maintenance responsibilities H. Represents the company in a customer support role and is responsible for customer's satisfaction with equipment and servicing I. Prepares daily logs and report of work performed. Implement and control workflow documents, and maintain proper practices to keep track of these documents. Communication skills must be adequate to interface effectively with customers both internally and externally J. Analyse and provide advice for customers’ existing equipment status and recommended replacement schedules interface effectively with customers both internally and externally K. Analyse complex engineering problems and offer effective resolutions L. Interact with all engineering disciplines, project engineer and clients M. Collaborate with cross functional teams within Engineering, Sales, and Product N. To be committed & responsible for Quality Management System: a. Implement the process approach and risk-based thinking b. Provide the necessary support to fully implement and sustain the QMS c. Communicating to the organization the importance of conforming to QMS requirements d. Ensuring the QMS meets its goals e. Engage, direct, and support individuals contributing to the QMS f. Create a culture of continuous improvement Qualifications: Diploma or equivalent / higher in electrical / electronics discipline UPS service background preferred with at least 2 years’ experience Skills: UPS service experience preferred for EATON UPS system Good communication skill
What you’ll do:The primary function of the job is managing all the project implementation and services within the country.A. Implement all the awarded projects.B. Manage all the budget and schedule of the project and ensure all is within the scope ad contract schedule.C. Manage all third parties involve in a project.D. Exercise a solution all the difficulties in the project activitiesE. Collaborate with solution team to work on any dissipate in the scope of project.F. Monitor all the project works and ensure all the quality is within the acceptance based on the company standard.G. To be committed & responsible for Quality Management System:a. Implement the process approach and risk-based thinkingb. Provide the necessary support to fully implement and sustain the QMSc. Communicating to the organization the importance of conforming to QMS requirementsd. Ensuring the QMS meets its goalse. Engage, direct, and support individuals contributing to the QMSf. Create a culture of continuous improvementQualifications:Bachelor’s Degree, preferable in Industrial Engineering or any other EngineeringMin 8+ years of Electrical Switchboard or UPS Project management experienceSkills:A. Hands on experience on Power distribution (Switchboard), Power quality product (UPS), proven by being a service engineer at the first time of the careerB. Knowledge of various system in electrical engineering in broad range of Industry: datacenter, commercial, mining, utility, etc.C. Familiar with switchboard / panel builder manufacturing processD. Familiar with IEC 61439, IEC 62271E. Switchboard & UPS testing & commissioning, service activities knowledge, hands on experience is a plus point
What you’ll do: The primary function of the job is to manage all CPS(Critical Power Solutions) sales efforts within the country either direct or through partners; achieve annual sales and growth targets. Responsible for meeting and exceeding assigned revenue quotas for each selected segment e.g. Government, Healthcare, IT, Banking, Industrial etc. especially for 3Phase UPS solutions. Walk the market to understand the ongoing projects and bring the projects leads to the partner. Work with the partners to clearly define project scope, ensure sustainability of business & partner relationship. Build strong relationships with key end user customers in specific growing segment to enhance long term business prospects. Identify potential growing segment, develop business plan and implement it to increase market-share and profitability of products and services. Qualifications Bachelor’s Degree or equivalent Minimum 5+ years of sales experience Significant Electrical Product/Services Knowledge Familiar with PowerPoint & Excel Market orientation in Data Centre and Telecommunication/Banking History of selling 3phase UPS, Data Center Solution, Electrical solution, and licenses/subscriptions to large, complex organizations with demonstrated ownership of all aspects of territory management. Sales experience in Solution Selling - critical power Experience with specific segment, e.g. Panel builder, system integrator and ME contractor, end user.
