About the opportunityDiscova is seeking a results-oriented Tech Support Administrator to join our dynamic IT team in Bali, Indonesia. This critical role involves overseeing IT Service Management (ITSM) processes, ensuring optimal service delivery and identifying areas for improvement. The ideal candidate will manage IT assets, develop and deliver training programs to various support teams, and collaborate with key colleagues in the IT space to resolve complex incidents and problems, particularly within the Microsoft environment.
Key ResponsibilitiesMonitoring and following up on the processing of ITSM tickets, providing reports as requested.Tracking all IT assets associated with the Asia division of the Group.Planning the maintenance, repair, and replacement of IT devices.Creating ITSM Standard Operating Procedures (SOPs), self-service guides, and training materials for back- and end-users.Researching and updating knowledge on the latest technologies.Reporting on the IT Team's workload and performance.Tracking all service requests and incidents handled by the assigned support team.Analysing service requests, incidents, and problems to assist the IT team in improving IT service quality.Tracking all IT devices in detail, including licenses for firewalls, Wi-Fi access points, etc.Providing training for Discova team to clarify incidents and requests and encourage self-service.Creating SOPs and self-service articles.Communicating and troubleshooting network-related issues handled by various support team, such as network access and Office 365 problems.Proactively cooperating with various stakeholders and following up with providers to resolve incidents.Tracking and monitoring maintenance plans for devices.Contributing to the development of the IT knowledge gateway.
About YouThe EssentialsBSc (Hons) in Network and Systems AdministrationCertifications in CCNA, MCSA, etc.2+ years' experience working with ITSM platforms such as Service Desk Plus, ServiceNow, etc.1+ years' experience with Office 365Excellent command of English; writing, reading and speaking skills are essential.Proven experience in conducting analysis and generating reportsProven experience in asset management utilising management toolsKnowledge of Windows services such as DNS, DHCP, LDAP, etc.This position is open only for Indonesian nationals.
The attributesThe ideal candidate has a complete understanding of ITSM processesA Strong problem-solving and analytical abilities is a mustExcellent communication and teamwork skills in English.Strong time management and organisational skillsAdaptability and willingness to learn new technologiesAbility to communicate technical information effectively to both other technical team members and colleagues in other departments who may not have a strong IT background
What You Will Enjoy🎉 Culture: Join Discova and Flight Centre Travel Group—certified Great Place to Work® across multiple regions with a team culture like no other in the travel industry
🌏 Travel Discounts: Exclusive rates for you, family and friends on flights, hotels, tours, cruises, travel insurance and more
💎 Career Growth: Real opportunities across a global network of brands—we promote from within and invest in your development
🔧 Learning & Development: Access to LinkedIn Learning with 24,500+ courses; individualized development pathways
🎊 Recognition: Famous FCTG culture at Reward & Recognition events including Global Gathering and EOFY celebrations
👐🏽 Inclusive Workplace: We're an Equal Opportunity Employer welcoming diversity across race, ethnicity, religion, gender identity, sexual orientation, disability, and age
🙏🏼 Give Back: Corporate Social Responsibility program; paid parental and volunteer leave
💚 Sustainability: We're committed to protecting the environment essential to tourism's future
About DiscovaAs a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
We thank all candidates for their interest; however, only those selected to move forward with the hiring process will be contacted.
About The PositionAs the Accounts Payable Executive, you control Discova’s Accounts Payable process and ensure that all payments are made in a timely manner. In your role, you will register, control and administer the accounts payable with the company's suppliers in order to settle the services provided by them in their favor in a timely manner. You will be part of Global Finance Shared Service and help to support Discova’s growth and achieve its strategy.
Key Responsibilities: Supervision of electronic invoices for the countries under your remit.Supervise the posting of the tours and transportation invoices.Review of information on the content of the tax invoice vs the Booking Voucher of the Tourplan System, the amount (cost), number of services, tax and total amount of the invoice must coincide.Verify that the invoices are posted in their respective cost-expense accounts.Clarify invoice mismatches, making invoice reconciliation with TourplanPrepare and supervise the weekly calendars for the payment proposal to suppliers for countries under your remit.Coordinate the payment date with treasury and finance departments.Prepare payments to suppliers in national and/or foreign currency.Regularly review aging invoices and make payments in line with payment date.Prepare and supervise the weekly calendars for the payment proposal to suppliers for the three countries.Prepare the AP ageing to identify the oldest invoices that need to be paid to the different suppliers of the company.Support the Month End closing in countries of remit.Verify that the invoicing process is in order to proceed with the proper reports and accounting closing.
The Essential: Minimum qualification of a diploma in finance.Minimum of two years of experience in Accounting, Business Administration or Finance Shared Services.Written and verbal fluency in both national language and English.Intermediate Excel skills.Being proficient with Microsoft Office applications and Tourplan experience would be an advantage.
Skills and Attributes: Outstanding communication skills with strong customer care focus.Excellent organisational skills with the ability to be flexible and implement change when needed.Excellent communicator to a diverse range of people (customers, suppliers, team members, leaders).High attention to detail.Be able to work under pressure and juggle multiple tasks.Be comfortable with a flexible rotating roster that may include late nights, weekends and early mornings.Solution focused and great at problem solving.Able to work independently and within a team, assisting team members to help everyone achieve results.Willing to travel on business when required.Be personally aligned with Discova’s company purpose and values.
About DiscovaAs a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.
To learn more about Discova and our work perks click: https://bit.ly/4hEd88H
Get in touch now and Discova a world of possibilities!
