The position will hold an ultimate role as Account Manager for Indonesia where the person will be reporting directly to Head of Sales & Marketing. This role will carry out the following responsibilities:
Responsibilities:Accountable for meeting sales targets set business units and providing timely reports on achievements (Monthly, Quarterly, and Annually)Plan and implement account management strategy, with contingency plans to identify, prioritize and meet the needs of targeted customer’s project requirements.Develop plans on how to maintain strong customer relationships, with an end-in-mind to establish long-term business relationshipsUnderstand customer needs, business trends, organization structure, and strategy to provide utmost consultation advice, guidance, and suggestionsUp-to-date with network market trends and awareness of competitionAble to strategize and provide commercial and technical feedback to customersUpdate and maintain the database with sales data, pipeline, and administrative marketing detailsWork closely with customers to provide optimal solutionsMaintain confidentiality and handle sensitive information with discretion
Requirements:Bachelor's degree in Business, Engineering, IT, or any relevant fieldMin. 5–8 years of experience in Sales or IT Solutions, preferably in the data center & network infrastructure industry, with experience handling Global Enterprise customers. Experience in engaging and presenting to C-level customersGood interpersonal, presentation, and communication skillsCritical thinker and problem-solving skillsLanguage: English and Bahasa Indonesia proficiency is a must
We are looking for an insightful and energetic technical leader to build and lead our Solutions Architecture function. As part of the Sales Engineering leadership team, you will shape solution strategies, guide customers, and design scalable, cost‑effective architectures across our global portfolio.
Key ResponsibilitiesAct as a trusted advisor, translating business needs into IT, cloud, and networking solutionsLead solution design and discovery across data center, cloud, and connectivity servicesDrive enterprise IT & infrastructure designs including servers, storage, virtualization, and co‑location (power & cooling)Provide expertise in networking (MPLS, IPVPN, SDN/NFV, peering, CDN, data center interconnect)Guide customers on cloud adoption (public, private, hybrid) and automation/orchestration toolsPartner with sales teams to deliver solution selling, ROI/TCO modeling, and customer workshops
QualificationsBachelor’s in Engineering, Computer Science, or related field7+ years in technical roles (hosting, cloud, networking, IT consulting)5+ years in solution selling / technical support in cloud, network, or data center marketsStrong knowledge of data center infrastructure, co‑location power & cooling, and networking architecturesExperience with cloud orchestration tools (OpenStack, vRealize) and DevOps methodologiesAdvanced certifications (AWS, Microsoft, Google, VMware, Cisco, Juniper) highly desirableInspirational leader with the ability to simplify complex concepts for diverse audiences
The position will hold an ultimate role as Account Manager for Indonesia where the person will be reporting directly to Head of Sales & Marketing. This role will carry out the following responsibilities:
Responsibilities:Accountable for meeting sales targets set business units and providing timely reports on achievements (Monthly, Quarterly, and Annually)Plan and implement account management strategy, with contingency plans to identify, prioritize and meet the needs of targeted customer’s project requirements.Develop plans on how to maintain strong customer relationships, with an end-in-mind to establish long-term business relationshipsUnderstand customer needs, business trends, organization structure, and strategy to provide utmost consultation advice, guidance, and suggestionsUp-to-date with network market trends and awareness of competitionAble to strategize and provide commercial and technical feedback to customersUpdate and maintain the database with sales data, pipeline, and administrative marketing detailsWork closely with customers to provide optimal solutionsMaintain confidentiality and handle sensitive information with discretion
Requirements:Bachelor's degree in Business, Engineering, IT, or any relevant fieldMin. 2–4 years of experience in Sales or IT Solutions, preferably in data center & network infrastructure industry, and preferably having network in the FSI sector (banking, insurance, multifinance, etc.)Experience in engaging and presenting to C-level customersGood interpersonal, presentation, and communication skillsCritical thinker and problem-solving skillsLanguage: English and Bahasa Indonesia proficiency is a must
Requirements :Bachelor's degree (S-1) in Accounting, Finance or related field.Minimum 2 years of relevant working experience.Proficient user of Microsoft Office, especially Excel.Strong attention to detail, accuracy, and ability to meet deadlines.Good command of English.Solid understanding of finance, accounting & basic tax regulations.Positive attitude, professional, responsible, independent, hardworking & eager to learn.Ability to work both independently in collaboratively in a team.Ability to understand legal clauses in agreements is preferred.Strong communication and negotiation skills for dealing with customers.Adaptability and collaboration skills in a fast-paced environment.
Responsibilities:Manage billing processes and issue invoices accurately and on time. Monitor accounts receivable and ensure timely collection of outstanding payments.Follow up with customers regarding overdue accounts and maintain positive relationships.Coordinate with internal teams (sales, finance, legal, operations) to ensure smooth billing and collection.Prepare AR reports and support month-end closing activities.Assist and support the team in carrying out departmental tasks.Support the team in handling audit and tender-related activities.
Requirements:Minimum 5 years of experience in data center, telecommunications, or network infrastructure. Preferably with M&E and white space experience.Strong knowledge of whitespace management (data hall, suite, cage, cabinet) and connectivity (MMR, dark fiber, ducts, pathways).Basic understanding of data center electrical systems (PDU, RPP, circuit, load balancing).Experience in technical design, validation, and project documentation.Strong communication and collaboration skills with teams and customers.Intermediate proficiency in English, both written and spoken.Experience in ISP or telco industry is a plus.
Responsibilities:Site or Campus Subject Matter Expert for Whitespace & ConnectivityManage inventory for all space (data hall, suite, cage, cabs, circuits, weights) and connectivity (inter MMR, site Dark Fiber, Ducts, Pathways) within assigned buildings.Serve as the Subject Matter Expert for both whitespace and connectivity, ensuring customer requirements are met.Technical LeadershipPerform CPQ reviews and approvals as applicable.Support customer RFPs and RFIs collaborating with the SE.Conduct onsite validation, ensuring all technical requirements are met.Submit Scope of Work clarifications to the SE or customer, as necessary.Provide customer floor plans and detailed designs for whitespace and connectivity to the SE or customer.Perform electrical load balancing for PDU, RPP, and circuit assignments with SE and Energy Management support for complex balancing.Collaboration and SupportWork closely with the local SE to ensure proper technical implementation.Organize and lead Technical Specification Reviews (TSR) with customers, SE, and Global or Strategic Account SE.Issue the complete Engineering pack validated by SE to DE&C, and Implementation Services teams.Project DeliveryComplete detailed designs for whitespace, telecom, connectivity, office, and storage.Review and validate Cost Estimation Desk’s NRCs for whitespace Scope of Work and provide to SE and customer.
General Responsibilities:Communicate effectively to set customer expectations and influence outcomes.Act as a customer advocate by ensuring smooth and clear handoffs with internal teams throughout and after implementations.Maintain a wholistic understanding of your customers portfolio; be proactive in anticipating their needs.Coordinate with sales, operations, and management teams to support account management and provide timely updates and resolutions to customers.Drive high customer satisfaction.Flag churn risks and proactively engage with sales, operations and management.Generate monthly report and conduct regular meetings with customers.Maintain confidentiality and handle sensitive information with discretion
In-Depth Responsibilities:
Follow up on post-implementation tasks and ensure they support customer goals by managing onboarding, training, reviews, and escalations.Understand customer usage trends to drive adoption, using relationships and tools to meet requirements and improve their experience.Actively gather customer feedback and provide it to relevant teams.Identify feedback trends and drive process improvements for key accounts.Engage key stakeholders to ensure adherence to procedures and policies.Document and communicate issue resolutions and improvement plans.Support renewal agreements and identify opportunities for customer expansion by partnering with sales teams.Manage delivery of Operational Survey Reviews and support follow-up actions.
Requirements:Bachelor’s degree in Business, Communications, IT, or a related field, or equivalent experience.Minimum 2–3 years in DC colocation, B2B key account management, customer success, client relations, or professional services.Strong organizational skills with a sense of urgency, excellent time management, and the ability to manage multiple priorities effectively.Excellent communication skills in English (Mandarin a plus), with the ability to set expectations clearly, resolve conflicts, and build strong relationships.Proficiency with CRM and customer success tools, Microsoft Suite, and the ability to quickly learn new software.Strong customer focus with the ability to empathize, think strategically, and drive customer satisfaction and adoption.Collaborative and trustworthy team player with corporate acumen, including executive presence, financial awareness, and a proactive, problem-solving mindset.
