We are seeking a talented and motivated Customer Service professional to join our team at PT Concentrix Services Indonesia in Yogyakarta. As a Customer Service Representative, you will play a crucial role in delivering exceptional customer experiences through effective communication and problem-solving skills. This is a full-time position with only two shifts schedule.
Job Descriptions:Responding to customer inquiries and concerns via Live chat in a timely and professional mannerProviding accurate information and effective resolutions to customer issuesIdentifying opportunities to improve customer satisfaction and loyaltyMaintaining detailed records of customer interactions and ensuring accurate documentationCollaborating with cross-functional teams to enhance the customer experienceAdhering to company policies, procedures, and industry regulations
Requirements:Minimum education Diploma 3 or above;Excellent communication skills in English, both written and verbal;Strong problem-solving and critical thinking abilities;Customer-centric mindset and a genuine passion for providing exceptional service;Proficiency in using computer systems and software applications;Ability to work effectively in a fast-paced, high-volume environment;Wiling to work in a permanent night shift;Willing to work onsite in Yogyakarta;Can join as soon as possible,
Responsibilities:Review, monitor, and evaluate user-generated content across various platforms, including text, images, and videos.Enforce community guidelines and policies regarding acceptable content, identifying and removing content that violates these standards (e.g., harmful, offensive, or illegal content).Maintain high standards of accuracy and consistency while moderating content, ensuring quick and efficient responses.Report any issues or trends related to content violations and assist in resolving complex cases.Keep accurate records of moderation actions and maintain documentation on handled cases.
Qualifications:Good proficiency in English is a must, minimum B2 level.Willing to work from office in our office Concentrix - Lippo Mall Yogyakarta.Diploma/Bachelor’s degree holderPrior work experience on Social Media platforms, either as Content Moderator/Reviewer or as Customer Service is a plus.Awareness of current affairs and events in the respective markets/countries.High on teamwork and engagement, mature & has the analytical thinking.Wiling to work in rotational 24/7 shifting schedule.
We're seeking an English Customer Service Agent to provide essential support to our European and US customers. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Respond promptly to customer inquiries via multiple channels (phone, email, chat, social media, etc.).Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Maintain knowledge of client products and/or services.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum Diploma (D3) or Bachelor's Degree (S1)Minimum 3 months of experience in e-commerce or a live chat environment. Fresh graduates are welcome to apply.Comfortable working on night shifts to support European and US time zonesWillingness to work 5 days a week.Based in or willing to relocate to Yogyakarta.
Responsibility:This is a full-time WFO role for a Customer Service (English and Bahasa) position at Concentrix in Yogyakarta.
Requirements:Bachelor’s degree holder.Have Customer Service skills.Strong communication and interpersonal skills.Good proficiency in English is a MUST, minimum B2 level.Ability to work in office hours.
We're seeking an English Customer Service Agent to provide essential support to our European and US customers. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Respond promptly to customer inquiries via multiple channels (phone, email, chat, social media, etc.).Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Maintain knowledge of client products and/or services.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum Diploma (D3) or Bachelor's Degree (S1)Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.Strong problem-solving and multitasking abilities.Exceptional attention to detail and accuracy.Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.Willingness to work 5 days a week.Based in or willing to relocate to Yogyakarta.
Elevate your career in global hospitality with a leading Online Travel Agency (OTA) in Jakarta! We are seeking an English Customer Service Agent specializing in Hotel Bookings. If you are an expert in managing accommodation logistics for international travelers and possess a high level of English proficiency, we want you on our team!🏨 Role Overview:In this role, you will be the primary point of contact for international guests, ensuring their accommodation experiences are seamless and high-quality:Utilize OTA back-office tools and internal reservation systems to manage complex hotel bookings and room allocations.Provide premium live chat and email support to travelers from Europe and the US regarding their stay requirements.Process new bookings, manage room upgrades, and coordinate special requests (e.g., late check-ins, bedding preferences) directly with hotel partners.Handle hotel booking modifications, date changes, and cancellations while navigating varying hotel policies and vendor agreements.Maintain a superior standard of service through professional, empathetic, and solution-oriented communication.Requirements:Experience with OTA Platforms and a strong understanding of hotel reservation workflows.Excellent English skills (minimum C1 level), both written and verbal, suitable for high-end hospitality support.Minimum 1 year of experience in customer service, with a strong preference for backgrounds in the hotel industry (Front Office/Reservations), travel agencies, or OTA support.Exceptional attention to detail, multitasking abilities, and the capability to handle high-pressure situations with a guest-first mindset.Comfortable working on a rotational 24/7 schedule, focusing on night shifts to align with US and European time zones.Based in or willing to relocate to Jakarta.
Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Provide live chat support to customers from Europe and the US, assisting with travel inquiries.Manage and process reservations, including flight ticket and hotel bookings.Handle booking modifications and cancellations efficiently and accurately.Resolve customer issues and provide solutions to ensure a smooth travel experience.Maintain a high level of customer satisfaction and service quality.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum Diploma (D3) or Bachelor's Degree (S1)Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.Strong problem-solving and multitasking abilities.Exceptional attention to detail and accuracy.Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.Willingness to work 5 days a week.Based in or willing to relocate to Jakarta.
Why Join Us?Be part of a rapidly growing global player in online travel.Opportunity to work with international customers and diverse travel needs.Competitive salary and attractive benefits package.Dynamic, supportive, and multicultural work environment in Jakarta.Career growth and professional development opportunities.
Responsibility:This is a full-time WFO role for a Customer Service (English and Bahasa) position at Concentrix in Jakarta. The role involves providing customer support and ensuring customer satisfaction.
Requirements:Bachelor’s degree holder.Have Customer Support, Customer Satisfaction, and Customer Service skills.Strong communication and interpersonal skills.Good proficiency in English is a MUST, minimum B2 level.Ability to work in shifts, including night shifts.
Elevate your career in global hospitality with a leading Online Travel Agency (OTA) in Jakarta! We are seeking an English Customer Service Agent specializing in Hotel Bookings. If you are an expert in managing accommodation logistics for international travelers and possess a high level of English proficiency, we want you on our team!🏨 Role Overview:In this role, you will be the primary point of contact for international guests, ensuring their accommodation experiences are seamless and high-quality:Utilize OTA back-office tools and internal reservation systems to manage complex hotel bookings and room allocations.Provide premium live chat and email support to travelers from Europe and the US regarding their stay requirements.Process new bookings, manage room upgrades, and coordinate special requests (e.g., late check-ins, bedding preferences) directly with hotel partners.Handle hotel booking modifications, date changes, and cancellations while navigating varying hotel policies and vendor agreements.Maintain a superior standard of service through professional, empathetic, and solution-oriented communication.Requirements:Experience with OTA Platforms (such as Booking.com, Expedia, or Agoda back-office) and a strong understanding of hotel reservation workflows.Excellent English skills (minimum C1 level), both written and verbal, suitable for high-end hospitality support.Minimum 1 year of experience in customer service, with a strong preference for backgrounds in the hotel industry (Front Office/Reservations), travel agencies, or OTA support.Exceptional attention to detail, multitasking abilities, and the capability to handle high-pressure situations with a guest-first mindset.Comfortable working on a rotational 24/7 schedule, focusing on night shifts to align with US and European time zones.Based in or willing to relocate to Jakarta.
