We're seeking an English Customer Service Agent to provide essential support to our European and US customers. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Respond promptly to customer inquiries via multiple channels (phone, email, chat, social media, etc.).Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Maintain knowledge of client products and/or services.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum Diploma (D3) or Bachelor's Degree (S1)Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.Strong problem-solving and multitasking abilities.Exceptional attention to detail and accuracy.Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.Willingness to work 5 days a week.Based in or willing to relocate to Yogyakarta.
Apakah Anda memiliki passion dalam bidang penagihan dan layanan pelanggan? Apakah Anda mahir berinteraksi dengan pelanggan dan menyusun rencana pembayaran? Kami mencari Spesialis Telecollection/Desk Collection yang dinamis untuk bergabung dengan tim kami, khususnya di layanan keuangan. Jika Anda memiliki bakat dalam negosiasi, menangani keberatan hingga berhasil mengamankan pembayaran, dan pengalaman di bidang penagihan, posisi ini sangat cocok untuk Anda!
Job Description:Menghubungi pelanggan melalui telepon untuk mengumpulkan pembayaran yang tertunda.Merundingkan rencana dan ketentuan pembayaran dengan pelanggan.Merekam dan memperbarui informasi pelanggan dalam database.Menyelesaikan pertanyaan dan perselisihan pelanggan terkait informasi pembayaran.Bekerja sama dengan tim keuangan untuk memastikan pencatatan dan pelaporan yang akurat.Menjaga sikap profesional dan sopan dengan pelanggan setiap saat.
Requirements:Pengalaman 6 bulan - 1 tahun dalam penagihan, layanan pelanggan, atau bidang terkait.Keterampilan komunikasi dan negosiasi yang sangat baik.Minimal pendidikan SMA/sederajat.Mampu bekerja di lingkungan yang serba cepat dan tetap termotivasi meskipun menghadapi penolakan.Kemampuan pemecahan masalah yang kuat dan perhatian terhadap detail.Kemampuan untuk bekerja secara mandiri dan sebagai bagian dari tim.Kemahiran dalam Microsoft Office Suite dan pengalaman dengan perangkat lunak CRM.
Bergabunglah dengan kami dan kontribusikan karir yang memuaskan di layanan pinjaman keuangan, di mana keterampilan Anda dalam layanan pelanggan dan penjualan akan memberikan dampak yang signifikan. Lamar sekarang dan jadilah bagian dari tim yang menghargai setiap interaksi pelanggan!
Responsibilities:Menangani pertanyaan, keluhan, dan permintaan pelanggan melalui berbagai saluran komunikasi (telepon, email, atau chat).Memberikan informasi produk atau layanan secara akurat dan jelas kepada pelanggan.Menyelesaikan masalah pelanggan dengan cepat dan efektif sesuai dengan prosedur perusahaan.Mencatat dan mendokumentasikan interaksi pelanggan untuk analisis dan perbaikan layanan.
Requirements:Pendidikan minimal Diploma 3 atau S1.Memiliki keterampilan komunikasi yang baik, lisan maupun tulisan.Mampu bekerja dalam tim dan menangani situasi sulit dengan tenang.Berorientasi pada layanan pelanggan dan memiliki sikap ramah.Pengalaman di bidang customer service menjadi nilai tambah, terbuka juga untuk Fresh Graduate.Bersedia ditempatkan di Yogyakarta.Bersedia bekerja dengan 24/7 rotational shift.Bisa join secepatnya.
We're seeking an English Customer Service Agent to provide essential support to our European and US customers. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Respond promptly to customer inquiries via multiple channels (phone, email, chat, social media, etc.).Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Maintain knowledge of client products and/or services.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum Diploma (D3) or Bachelor's Degree (S1)Minimum 3 months of experience in e-commerce or a live chat environment. Fresh graduates are welcome to apply.Comfortable working on night shifts to support European and US time zonesWillingness to work 5 days a week.Based in or willing to relocate to Yogyakarta.
Job descriptionAbout the roleThis is a full-time WFO role for a Customer Service (Live Chat) position at Concentrix in Surakarta. The role involves providing customer support and ensuring customer satisfaction.
What you'll be doingHandle inbound customer live chats with patience, empathy and professionalismProvide accurate and timely information to address customer queries and concernsIdentify and escalate complex issues to the appropriate teams for efficient resolutionMaintain detailed records of customer interactions and follow up as neededContribute to continuous improvement by providing feedback on processes and proceduresActively participate in team meetings and training sessions to enhance your skills
What we're looking forExcellent command of the English language, both written and verbal (minimum B2)Minimum education D3/S1Must have experience as Customer Service before (at least 1 month)Strong problem-solving and critical thinking skills to handle a variety of customer inquiriesExceptional communication and interpersonal abilities to build rapport with customersAbility to work in a fast-paced, dynamic environment and adapt to changing prioritiesAbility to work in rotational shifts & daysWilling to work on site in Surakarta
What we offer
At PT Concentrix Services Indonesia, we value our employees and strive to provide a supportive and rewarding work environment. In addition to a competitive salary, you can look forward to:Comprehensive health insurance and retirement benefitsOpportunities for career growth and professional developmentTeam-building activities and social events to foster a positive work cultureFlexible work arrangements and a comfortable office space
Job Description:Provide call center support to customers from worldwide, assisting with travel inquiries.Manage and process reservations, including flight ticket and hotel bookings.Handle booking modifications and cancellations efficiently and accurately.Resolve customer issues and provide solutions to ensure a smooth travel experience.Maintain a high level of customer satisfaction and service quality.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum 1 year of experience in a customer service role, preferably within the travel industry or a call center environment.Minimum D3/Bachelor's Degree.Strong problem-solving and multitasking abilities.Exceptional attention to detail and accuracy.Comfortable working on a rotational 24/7 shift schedule to support different time zones.Willingness to work 5 days a week.Based in or willing to relocate to Yogyakarta.
Why Join Us?Be part of a rapidly growing global player in online travel.Opportunity to work with international customers and diverse travel needs.Competitive salary and attractive benefits package.Dynamic, supportive, and multicultural work environment in Yogyakarta.Career growth and professional development opportunities.
Elevate Your Career in the Travel Industry! ✈️🌍Are you an exceptional English communicator with a passion for hospitality? We are looking for talented individuals to join our Online Travel Agent team in Yogyakarta! If you are ready for a rewarding role with rotational shifts, we encourage you to apply and join our dynamic team!
Role Overview:Provide live chat and call support to international customers.Resolve customer issues and deliver exceptional solutions for a seamless travel experience.Maintain high levels of customer satisfaction and service quality.
What You Need:Educational background: Minimum Diploma/Bachelor’s Degree.Proficiency in English (minimum B1/B2 level), both written and spoken.Fresh graduates are welcome to apply, prior experience in E-commerce BPO is a huge plus.Strong problem-solving skills and the ability to multitask.Keen attention to detail and accuracy.Comfortable with a rotational 24/7 shift scheduleAvailability to work 5 days per week.Willing to work in shifts (including weekends/public holidays).Based in or willing to relocate to Yogyakarta.
Why You’ll Love Working with Us:Join a rapidly growing global leader in online travel.Engage with international customers and diverse travel experiences.Enjoy a competitive salary and a comprehensive benefits package.Experience a dynamic, supportive, and multicultural work environment in Jakarta.Access opportunities for career growth and professional development.
Apply today to become part of our vibrant team!
Elevate Your Career in Customer Service in Yogyakarta! 🌟Are you an exceptional English communicator ready for a rewarding role with rotation shifts? We encourage you to apply and join our dynamic team!
Role Overview:Provide live chat support to international customers.Resolve customer issues and deliver exceptional solutions for a seamless travel experience.Maintain high levels of customer satisfaction and service quality.
What You Need:Educational background: Minimum Diploma/Bachelor’s Degree.Proficiency in English (minimum B2 level), both written and spoken.Fresh graduates are welcome to apply, prior experience in E-commerce BPO is a huge plus.Strong problem-solving skills and the ability to multitask.Keen attention to detail and accuracy.Comfortable with a rotational 24/7 shift scheduleAvailability to work 5 days per week.Willing to work in shifts (including weekends/public holidays).Based in or willing to relocate to Yogyakarta.
Why You’ll Love Working with Us:Join a rapidly growing global leader in online travel.Engage with international customers and diverse travel experiences.Enjoy a competitive salary and a comprehensive benefits package.Experience a dynamic, supportive, and multicultural work environment in Jakarta.Access opportunities for career growth and professional development.
Apply today to become part of our vibrant team!
Are you passionate about creating a safer, more positive corner of the internet? Do you have a keen eye for detail and a heart for community? We’re looking for vigilant and empathetic individuals to join our team as Content Moderators 🫵🏼
As a guardian of our online space✨ you’ll help ensure our community remains a welcoming place for everyone to connect and share.
Responsibilities:Review, monitor, and evaluate user-generated content across various platforms, including text, images, and videos.Enforce community guidelines and policies regarding acceptable content, identifying and removing content that violates these standards (e.g., harmful, offensive, triggered or illegal content).Maintain high standards of accuracy and consistency while moderating content, ensuring quick and efficient responses.Report any issues or trends related to content violations and assist in resolving complex cases.Keep accurate records of moderation actions and maintain documentation on handled cases.
Qualifications:
D3/S1 degree holder.Prior work experience as a Content Moderator/Reviewer is a must.Good proficiency in English is a must, minimum B2 level above.Awareness of current affairs and events in the respective markets/countries.High on teamwork and engagement, has the analytical thinking.Willing to join immediately.Wiling to work in rotational 24/7 shifting schedule.Willing to work onsite in Yogyakarta.
Elevate your customer service career with a leading Online Travel Agency (OTA) in Jakarta! We're seeking an English Customer Service Agent to provide essential live chat support to our European and US travelers, handling everything from flights to hotel bookings. If you're an English communication pro and ready for a rewarding role with night shift work, apply now!
Job Description:Provide live chat support to customers from Europe and the US, assisting with travel inquiries.Manage and process reservations, including flight ticket and hotel bookings.Handle booking modifications and cancellations efficiently and accurately.Resolve customer issues and provide solutions to ensure a smooth travel experience.Maintain a high level of customer satisfaction and service quality.
Requirements:Excellent English proficiency (minimum B2 level), both written and verbal.Minimum 1 year of experience in a customer service role, preferably within the travel industry or a live chat environment.Strong problem-solving and multitasking abilities.Exceptional attention to detail and accuracy.Comfortable working on a rotational 24/7 shift schedule, with a primary focus on night shifts to support European and US time zones.Willingness to work 5 days a week.Based in or willing to relocate to Jakarta.
Why Join Us?Be part of a rapidly growing global player in online travel.Opportunity to work with international customers and diverse travel needs.Competitive salary and attractive benefits package.Dynamic, supportive, and multicultural work environment in Jakarta.Career growth and professional development opportunities.
