Responsibilities：Manage material shipments throughout the process, including :Handle company department delivery plans (CN-ID) and requirements, and set schedule;Transmit the transportation material information included in the delivery plan to the customs clearance agency, and collect additional information from the company's internal departments according to the requirements of the customs broker; Check whether the HS code classification opinions provided by the customs clearance agency are reasonable; whether they are consistent with the opinions provided by the company; Confirm whether the Indonesia import restrictions provided by the customs clearance agency are completed.Output classification opinions and restrictions to the internal department, and confirm that department prepares relevant documents;Confirm the cargo shipping information and transmit all customs clearance information to the customs broker;Update the shipping status on daily basis, and compile monthly delivery information on monthly basis, and deliver the cleared data for filing.
Qualifications:Bachelor degree or above;Able to use English as the main working and communication language;Candidates with a proficiency in Chinese will be given preference.Candidates with customs clearance experience are preferred;Have understanding of customs affairs, and understand the customs clearance process and document requirements of the Indonesia customs;Have good time planning and coordination skills, and be able to manage the progress of the projects he/she is responsible for;Have a general understanding in HS code classification, and have experience in manufacturing import and export declaration,able to understand the incoterms; Processing trade/Vihecle industry work experience is preferred.
Job SummaryAre you ready to lead the aftersales revolution at BYD Indonesia? We’re looking for a Regional Aftersales Manager who’s passionate about delivering exceptional customer service and operational excellence. In this role, you'll work closely with dynamic teams, drive innovative process improvements, and create strong bonds with dealerships and vendors all while making a real impact on our customers’ experience across the region.
Job Descriptions:Oversee and optimize aftersales operations across multiple locations, ensuring every customer gets outstanding service.Support a diverse team of service pros and technicians to hit performance goals and exceed expectations.Develop and implement solutions that quickly resolve service issues, warranty claims, and maintenance requests.Analyze performance metrics and champion new ideas to streamline processes and boost operational efficiency.Cultivate strong relationships with dealerships, service centers, and vendors to create a seamless aftersales network.Keep a sharp eye on service standards to ensure we always meet internal and regulatory requirements.Collaborate with senior leadership to shape and execute strategies that drive regional growth and elevate our aftersales performance.Oversee budgeting and resource allocation to ensure our operations are as cost-effective as they are high-quality.
Job Requirements:Bachelor’s degree in Engineering, Business, or a related field. A Master’s degree is a plus.At least have 5 years in after-sales operations, preferably within the automotive industry.Proven track record in managing and developing teams, with excellent mentorship and people management abilities.Strong focus on delivering exceptional customer service and resolving issues efficiently.Proficiency in data analysis and process improvement to drive operational excellence.Experience in budgeting, resource allocation, and strategic planning.Excellent verbal and written communication skills in both Indonesian and English.Familiarity with digital tools and automotive service management systems to streamline operations.
