Responsibilities:
1. Accept shifts including 3 shifts and night shifts;2. Be familiar with internet laws, know the trend of online content security;3. Be with excellent team spirit, good communication skills, self-motivation and timely feedback;4. Be patient and calm, have strong sense of responsibility, quick reaction and implementation, be able to work under pressure;5. Use English as working language(speaking and reading)6. Able to use computer and MS office, attention to detail
*User Operations Advisor (Customer Service/VIP Operations)
Responsibilities:1. Manage and Expand platform partners, including policy execution, event promotions and daily data updating;2. Understand partners' behaviour and know their profiles, utilize various ways to boost their revenue and expand their customer groups;3. Proficient in features and how to play live streaming, understanding the needs and psychology of VIP users;4. Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information;5. Differentiate services for VIP users, answer questions and maintain good communication with users;6. Continue to follow the condition of VIP users every day, and make strategies to maintain and enhance user activity, and guide in refilling;7. Coordinate and analyze various effective activities in accordance with the policies/plans of the operational team, and also help the operational team to collect questions and feedback from VIP users.
Requirements:1.Bachelor's degree or above, base in Jakarta City. 2.English/ Chinese as a working language;3.Good image, good temperament, 1+ year of VIP Customer Service experience is preferred;4.Liked the internet field, and can quickly adapt to the live field streaming;5.Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service; Good at using excel6.Responsible and reliable. Able to work under pressure, able to respond to problems, make timely and reasonable solutions.-Working shifts: shift A：1:00-9:00 shift B：09:00-18:00 shift C：16:00-1:00
About BIGOBIGO (BIGO Technology Pte. Ltd.) is a fast-growing technology company headquartered in Singapore. It was founded in 2014.
BIGO aims to be a content platform that connects the world and inspires one billion people to share life’s beautiful moments. Powered by audio and video technology, AI, RTC (Real-time Communications) and CDN (Content Delivery Network), BIGO provides a portfolio of audio＆video products and services, including Bigo Live, Likee, imo and Hello Yo. BIGO has enabled hundreds of millions of MAU from more than 170 countries andregions to explore various content, showcase their talent, and stay connected.
Being committed to safe and seamless user experience, BIGO keeps pace with cutting-edge technologies and advances its R & D to the highest level. It has deployed 5 R＆D centers in Singapore, the U.S. (Silicon Valley) and China (Beijing, Shanghai, Guangzhou), and over 30 local offices across the globe to further its granularity in local business development, product management, operations and marketing.
