Position OverviewThe Medical Services Manager is responsible for planning, coordinating, and managing medical and clinical services to ensure a smooth transition from hospital commissioning to stable daily operations. The role ensures that all medical services are operationally ready, compliant with Indonesian healthcare regulations, and aligned with hospital quality and patient safety standards.This position plays a key role in clinical readiness, service activation, medical staff coordination, and ongoing operational performance, working closely with hospital leadership and multidisciplinary teams.
Key Outcomes:Successful Hospital Go-LiveAll medical services are fully commissioned, tested, and activated according to the approved opening plan.Clinical services operate safely from day one without major disruption.Regulatory & Accreditation ComplianceHospital meets all Ministry of Health (MOH) licensing requirements and maintains compliance.Readiness and successful performance for accreditation surveys (e.g., KARS).Standardized Clinical OperationsClinical SOPs, pathways, and policies are developed, implemented, and consistently applied.Clear clinical governance and decision-making structures are in place.Medical Staff Readiness & EngagementDoctors and clinical staff are credentialed, privileged, and trained prior to operations.Strong doctor relations and effective medical staff communication.Patient Safety & Quality SystemsActive patient safety, quality improvement, and IPC programs from commissioning onward.Continuous monitoring and improvement of clinical outcomes.Efficient Daily Medical Services OperationsSmooth, efficient day-to-day clinical operations across all services.Optimized patient flow, service utilization, and clinical productivity.Effective Interdepartmental CoordinationStrong collaboration between medical services, nursing, facilities, IT, HR, finance, and support units.Rapid resolution of operational issues.Financial & Case Mix PerformanceAccurate clinical documentation and coding supporting optimal reimbursement.Controlled medical service costs and efficient resource utilization.Continuous Improvement & Service DevelopmentOngoing identification of gaps and opportunities for improvement.Development of services aligned with hospital strategy and community needs.Transparent Governance & ReportingTimely, accurate reporting of clinical performance, risks, and outcomes.Data-driven recommendations adopted by hospital leadership.
Primary Dutie sand Responsibilities
Commissioning & Pre-Opening PhaseClinical Service ReadinessLead the commissioning and operational readiness of all medical services.Ensure clinical workflows, patient pathways, and service models are tested through trial operations and simulations.Validate readiness of facilities, medical equipment, IT systems, and staffing prior to go-live.SOP, Policy & Governance SetupDevelop, review, and implement clinical SOPs, policies, and service protocols.Ensure alignment with Ministry of Health (MOH) regulations and accreditation standards (KARS).Establish clinical governance, patient safety, and quality frameworks.Medical Staffing & CredentialingCoordinate recruitment, credentialing, and privileging of doctors in collaboration with the Medical Committee.Support onboarding, orientation, and training programs for medical staff.Ensure adequate medical coverage plans for opening and early operations.Regulatory & Licensing ComplianceSupport preparation for licensing, inspections, and regulatory approvals.Ensure clinical services meet all operational and legal requirements before opening.Go-Live & Transition PlanningDevelop and execute go-live plans (phased or full opening).Identify and mitigate clinical risks during commissioning and early operations.Support smooth handover from commissioning team to operational management.
Daily Hospital Operations PhaseMedical Services Operations ManagementOversee daily operations of medical services to ensure safe, efficient, and continuous patient care.Monitor service performance, patient flow, and clinical productivity.Address operational issues and ensure continuity of care.Quality, Patient Safety & Risk ManagementImplement and monitor patient safety programs, incident reporting, and quality improvement initiatives.Ensure effective Infection Prevention and Control (IPC) practices.Lead corrective and preventive actions based on audits and incident reviews.Medical Staff Management & Doctor RelationsMaintain effective communication and collaboration with doctors and specialists.Monitor medical staff performance, attendance, and compliance with hospital policies.Resolve service-related issues involving medical staff.Compliance & Accreditation MaintenanceMaintain ongoing compliance with healthcare regulations and accreditation standards.Support accreditation surveys, audits, and regulatory reviews.Ensure timely renewal of licenses and clinical permits.Performance Monitoring & ReportingMonitor clinical KPIs, service utilization, and outcomes.Prepare regular reports for hospital management and committees.Recommend service improvements based on data and operational trends.Continuous Improvement & Service DevelopmentIdentify opportunities to improve service quality, efficiency, and patient experience.Support development and expansion of medical services in line with hospital strategy.Promote a culture of quality, safety, and continuous improvement.
Selection CriteriaBachelor degree in Medicine, preferably Master’s degree in Hospital Management (MARS), Public Health (MPH), Business Administration (MBA), or Healthcare Administration.Minimum 5-10 years of leadership experience in hospital, preferably type B hospital.Proven experience in hospital commissioning, pre-opening, or service expansion.Hands-on experience managing multiple clinical services (e.g., ER, Surgery, Dialysis, MCU).
Position OverviewThis position is responsible for building, managing, and strengthening relationships between the hospital and its doctors (both internal and external/visiting physicians). This role ensures alignment between medical professionals and hospital management to support patient care quality, service excellence, and business growth.
Key OutcomesPre-Commissioning PhaseDoctor Pipeline EstablishedCredentialing & Compliance CompletedDoctor Contracts FinalizedService Coverage ReadinessEngagement & Alignment BuiltReferral Network InitiatedCommissioning PhaseDoctor ActivationOperational ReadinessPatient Flow EstablishedRapid Issue ResolutionDoctor Experience PositiveDaily OperationsBusiness & GrowthDoctor Engagement & RetentionPerformance ManagementOperational ExcellenceNetwork ExpansionPrimary Dutiesand ResponsibilitiesRelationship ManagementDevelop and maintain strong, professional relationships with all affiliated doctors (full-time, part-time, and visiting consultants)Act as the primary liaison between doctors and hospital managementHandle doctor concerns, complaints, and feedback in a timely and professional mannerFoster long-term engagement and trust with key medical stakeholders.Doctor Recruitment & OnboardingMonitor doctor performance, including:Patient volumeRevenue contributionService utilizationPrepare periodic reports and insights for management reviewAnalyze trends and recommend strategies to improve doctor productivityBusiness Development & Referral ManagementBuild and strengthen referral networks with external doctors, clinics, and partnersSupport growth of hospital services through strategic doctor engagementIdentify opportunities for new specialties, services, or collaborationsMonitor and improve referral conversion ratesDoctor Engagement & RetentionPlan and execute engagement programs (meetings, forums, appreciation events)Maintain high doctor satisfaction and retention levelsDevelop strategies to enhance doctor loyalty and long-term collaborationSupport continuous communication between doctors and hospital teamsOperational CoordinationEnsure doctors comply with hospital workflows, SOPs, and clinical protocolsCoordinate scheduling, on-call rosters, and clinic sessionsWork closely with nursing, operations, and admin teams to ensure smooth service deliveryResolve operational issues impacting doctor productivity or patient careCompliance & GovernanceEnsure adherence to hospital policies, medical regulations, and ethical standardsMaintain accurate and updated doctor database and documentationSupport audits, accreditation, and regulatory inspectionsMonitor compliance with contractual agreementsContinuous ImprovementGather feedback from doctors to improve hospital services and processesRecommend improvements in systems, facilities, and support services
Selection CriteriaEssentialBachelor’s degree Healthcare Management or MedicineMinimum 3 years of professional experience in Hospital/healthcare industry.Experience in hospital pre-opening / commissioningExposure to private hospital environmentFamiliar with Indonesian healthcare regulationsWilling to be located in Depok, West Java
