About the jobAI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
Responsibilities:You are a product evangelist with the ability to educate on the business value of AI Rudder solutions through detailed solution demonstrations of the value points.You translate and align our products to maximize the customer’s ROI on value.Identify where to best utilize specialists and experts in the sales cycle while taking a technical leadership role within the deal cycle.Conduct PoC/PoV to help customers understand the solutions to their business requirements.You will work on multiple prospects simultaneously prioritizing through engaged communication with other teams or through partners.
Requirements:5+ years of one or more of the following: Pre-Sales or After-Sales and Project management experience of Software-as-a-Service solutions, AI industry is nice to have.Have business analytics experience and skills, can analyze business data and provide actionable business insights to win deals or upsells, knowing SQL, python or other data skills is a plus.Have senior experience handling KA account in ID market and win significant revenue growth or impacts，if BFSI is a plus.Superior solution scoping abilities, using existing solutions and influencing new product development.Strong English communication (a must).
AI Rudder is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team.
About the Company AI Rudder is a technology company that harnesses the power of AI voice automation to transform customer experiences. Through human-like AI voice assistants, AI Rudder enables businesses to make high-quality calls at scale, automatically collecting and analyzing data to reach and engage more customers. Our long-term mission is to redefine the future of business communication.
The Role We are looking for a Solution Consultant Intern to support our Solutions and Pre-Sales team in daily operations, technical data preparation, and client solutioning. This role is ideal for students with strong analytical thinking and a technical mindset who are eager to gain hands-on experience in a fast-paced AI and SaaS environment.
ResponsibilitiesOperational Support: Support the team with daily operational tasks, including strategy configuration, bot logic checking, and execution support for both existing and prospective clients.Technical Data Management: Assist in preparing data reports by organizing initial data and completing data-related tasks based on provided instructionsPre-Sales Assistance: Help prepare technical demos and proof-of-concept (PoC) environments for the sales team to showcase AI Rudder's capabilities to potential clients.System Testing & QA: Help test AI voice robots and systems to ensure the solution matches the client's business requirements, and prepare clear, structured test reports.L1/L2 Troubleshooting: Assist with technical troubleshooting for SMB clients, including responding to inquiries and resolving operational issues.Administrative: Manage technical documentation, raise tickets for technical issues, and handle administrative tasks to ensure smooth project workflows.
RequirementsCurrently pursuing a Bachelor’s degree or above (minimum 3rd semester), preferably in STEM, Analytics, Engineering, Computer Science, Data, or related majors.required for effective internal communication and documentation with regional technical hubs.Analytical Thinking: Strong logical thinking and high sensitivity to data; detail-oriented, careful, and responsible.Team Player: A strong team player with a positive attitude and passion for AI technology.Commitment: Able to commit at least 2 days per week for a minimum duration of 3 months.
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. Responsibilities:Develop detailed, structured test plans and test cases to ensure product reliability.Identify, document, and track defects systematically, ensuring timely resolution.Maintain a results-driven approach with clear communication across cross-functional teams.Conduct final evaluations of AI/chatbot performance to ensure compliance with quality standards before deployment.Continuously improve testing methodologies for efficiency and accuracy. Qualifications:Bachelor’s degree or equivalent; 2-3 years of QA experience in an agile environment.Strong problem-solving skills with the ability to troubleshoot and resolve issues effectively.Ability to manage multiple priorities collaboratively while meeting deadlines.Analytical mindset with meticulous attention to detail and task management.Language proficiency: Fluent in Bahasa and English, Mandarin is a plus
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
Key Responsibilities :Support the team with internal tasks, including data analysis and documentationAssist in project execution, such as call testing and recording evaluationConduct A/B testing and prepare clear, concise summaries of findingsEnsure accuracy and consistency in data handling and reporting
Qualification :Final-year student or fresh graduate from any majorGood communication skills in English (both written and verbal)Strong organizational skills with high attention to detailResponsible, organized, and able to work independentlyA team player with a proactive and positive attitudeAvailable to work at least 2 days per week
Additional InformationInternship Type: Paid InternshipDuration: Minimum 3 monthsLocation: IndonesiaWork Environment: Fast-paced AI & technology startup
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analyzing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.Sell the next wave of highly demanded solutions.
Responsibilities:1. Be part of a new Sales team, you'll be responsible for building and closing a pipeline of net new accounts from inbound leads and supplementing with outbound activities to drive penetration and growth.2. Deliver compelling presentations and demonstrations highlighting AI Rudder features functions, and advantages to prospects.3. Collaborate closely with cross-functional teams from solutions, marketing, legal, and customer success while managing the entire sales cycle.4. Help fine-tune the messaging where needed.5. Communicate market trends and client feedback to the development team to enhance future product launches.6. Be the trusted advisor to the customer by understanding their existing and future IT needs while working to drive consumption and expansion of business.
Qualifications:1. You have a proven record of success in selling SaaS subscriptions into net new complex accounts (SMB, Commercial, and Enterprise) and strong customer references.2. You are adept with values/solutions-based selling, managing complex sales processes, and possess excellent executive-level communication and relationship management.3. Comfortable in negotiating and closing agreements while supporting new customers through onboarding processes.4. You have had at least 5 years of experience in the SaaS space and ideally experience with AI solutions5. Expertise within a specific vertical including Financial Services, Healthcare/Life Sciences, Retail/CPG, Media and Entertaining, Manufacturing, Public Sector, and/or High-Tech6. Expertise within a specific vertical including Financial Services, Insurance, Logistic, E-commerce, FMCG, Public Sector, and/or High-Tech, etc.7. Passion in Start-up working environment, desire for challenge, and self-motivation.
AI Rudder is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants.
As an AI Solution Architect, you will be at the forefront of our sales efforts, working closely with our clients to understand their unique system needs and develop comprehensive solutions to address clients pain points. Engaging in the RFP/RFI cycles and provide Compliance & Security responses to customer’s questions. As we are an AI Agent provider, you will work at the intersection of Large Language Models (LLMs), Voice AI, and Agentic frameworks.
Responsibilities:Solution Architecting: Collaborate with the sales team to understand client requirements and develop customized solutions on the basis of Cloud Computing, Cyber Security, Data Centre, Storage, Network with industry best practices, such as HA, DRC and etc.Proposal Leadership: Lead the development of comprehensive and compelling responses to Requests for Proposals (RFPs) and Requests for Information (RFIs). Collaborate with cross-functional teams to gather necessary information and ensure timely submissions.Security Compliance: Coordinate cross‑functional inputs (DevSecOps, Privacy) and deliver polished answers for customers’ Security & Compliance questionnaire within deadlines.Prompt Engineering: In charge of designing and testing with advanced prompt strategies to improve model accuracy and reduce hallucinations in client-specific scenarios.LLM Testing & Evaluation: Support the optimization of models (Both Closed-Sourced and Open Sourced) for voice assistants and chatbots. Assist in tracking performance metrics like WER and TTFS for voice latency.Benchmarking & Research: Stay updated on the latest AI research (e.g. multimodal LLM, RAG Frameworks, Agentic AI,) and conduct benchmark tests on latency, token usage, and cost-efficiency.
Requirements:Professional Background: Proven experience in a presales or technical consulting role, with a focus on technical solutioning for 5+ years or so.Educational Background: Possess a degree in Computer Science, Data Science, AI, or a related technical field.Systems Engineering: Strong technical background in system components such as gateway, message queue, caching, database, and etc.Cloud Proficiency: Strong experience with one of the major CSP technologies, including but not limited to AliCloud, AWS, GCP, Azure and etc.Programming: Programming skills in Python. Familiarity with API calls and handling JSON/Protobuf data.AI Interest: A strong interest in Generative AI, LLMs, and Natural Language Processing (NLP).Problem Solving: A "hacker" mindset—willing to experiment, fail fast, and iterate on prompts or code to find a solution.Communication: Ability to work collaboratively and explain technical findings clearly. Working language as English.
About the JobAI Rudder is a technology company that harnesses the power of AI voice automation to transform customer experiences. Through human-like AI voice assistants, AI Rudder enables businesses to make high-quality calls at scale, automatically collecting and analyzing data to reach and engage more customers. By automating repetitive tasks, we help organizations reduce costs and allow human agents to focus on work that requires a personal touch. Our long-term mission is to redefine the future of business communication.
We are looking for a Customer Success Intern to support our Customer Success team in daily operations, data preparation, system testing, and client issue handling. This role is ideal for students with strong analytical thinking who are eager to gain hands-on experience in a fast-paced AI and SaaS environment.
ResponsibilitiesSupport the Customer Success team with daily operational tasks, including strategy configuration, task checking, and execution support.Assist in preparing data reports by organizing initial data and completing data-related tasks based on provided instructions.Help test AI voice robots and systems, and prepare clear and structured test reports.Assist with L1/L2 troubleshooting for SMB clients, including responding to basic inquiries and helping resolve operational issues.Collaborate closely with internal teams to ensure smooth customer operations and timely issue resolution.
RequirementsCurrently pursuing a Bachelor’s degree or above (minimum 3rd semester), preferably in STEM, Analytics, Engineering, Computer Science, Data, or related majors.Strong logical thinking and high sensitivity to data; detail-oriented, careful, and responsible.A strong team player with a positive attitude and passion for work.Fluent English communication skills (written and spoken).Able to commit at least 2 days per week.Minimum internship duration of 3 months; long-term availability is highly preferred.
Additional InformationInternship Type: InternshipDuration: Minimum 3 months (longer-term preferred)Work Environment: Fast-paced AI & technology startupLearning Opportunity: Hands-on exposure to customer success operations, data handling, and AI product testing
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This frees up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication.
Job DescriptionDeploy, configure, and deliver LLM (Large Language Model) products, ensuring stable operation in customer environments.Write and debug scripts and basic code related to LLM products, assisting the development team in fulfilling customization requirements.Lead testing and acceptance of LLM products, ensuring outputs meet design standards and customer requirements.Monitor product performance, continuously improving outcomes and user experience through data analysis and model optimization.Provide training and technical support to customers and internal teams, facilitating effective product implementation and adoption.Requirements:Bachelor’s degree or above, preferably in Computer Science, Software Engineering, or related fields; min.2-3 years of experience in technical operations, product delivery, or development.Foundational programming skills, familiarity with languages such as Python, and ability to understand and debug simple code.Understanding of basic principles and applications of Large Language Models (LLMs); experience in AI product operations or delivery is a plus.Excellent communication and collaboration skills, capable of working effectively with customers, technical teams, and product teams.Strong learning ability, passionate about AI technology, and adaptable to evolving technologies and business needs.Language requirements: Fluent in English and Bahasa; proficiency in Mandarin is a plus.
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI Rudder helps call centers reduce costs by automating repetitive tasks and lowering agent workload. This free up agents to focus on things only humans can do. Over the long term, AI Rudder aims to rethink the future of business communication. Responsibilities:Design and develop conversational scripts and dialogue flows for AI/chatbot interactions.Lead robot testing initiatives to ensure seamless functionality and identify potential issues.Analyze robot performance metrics and implement optimizations for enhanced user experience.Train and guide voice talent to ensure accurate script delivery and behavioral alignment with design intent. Qualifications:Bachelor’s degree or equivalent; 1-3 years of experience in dialogue design, conversational AI, or related fields.Experience in product operations within the tech industry, with familiarity in internet-based platforms and AI-driven solutions.Prior call center experience (preferably in telemarketing or collections) is a plus.Exceptional verbal and written communication skills.Strong learning agility and proactive attitude toward innovation.Language proficiency: Fluent in Bahasa and English/Mandarin.
About the Company AI Rudder is at the forefront of AI innovation, developing advanced Large Language Models (LLMs) and AI-powered solutions that enhance how businesses interact with technology. Our Data & Evaluation team plays a critical role in ensuring that our AI models are accurate, reliable, and aligned with real-world use cases.
We are looking for Data & Evaluation LLM to join our AI/Data & Evaluation team. This role is ideal for students or recent graduates who are curious about AI, enjoy working with language and data, and want hands-on experience evaluating and improving cutting-edge LLMs.
ResponsibilitiesSupport evaluation workflows for Large Language Models (LLMs) across chat, voice, and task-based use cases.Review model outputs for quality, factuality, instruction-following, safety, tone, and user experience.Label / annotate datasets based on internal guidelines and maintain high consistency.Assist in prompt testing, A/B comparisons, and regression checks after model updates.Identify recurring failure patterns and summarize findings to senior team members.Prepare reports, trackers, and dashboards for quality metrics and project progress.Collaborate with Data, Product, QA, and Operations teams on improvement cycles.Help organize datasets for training, fine-tuning, and benchmarking.
RequirementsCurrently pursuing a Bachelor’s degree or recently graduated in Data Science, Linguistics, Computer Science, Cognitive Science, Statistics, Mathematic or related fieldsStrong logical and analytical thinking, with the ability to work independently and responsiblyHigh sensitivity to data, excellent writing and analytical skills; comfortable working with large volumes of textProficient in English (speaking, reading, writing); proficiency in Indonesian is a plusFamiliarity with AI / ChatGPT / LLM tools and prompt behaviorBasic knowledge of Python, SQL, JSON, or data preprocessingExperience using Jira, Notion, or project management toolsFamiliarity with model evaluation frameworks (human evaluation vs automated evaluation)Background in linguistics or AI-related coursework
Additional InformationInternship Type: InternshipDuration: Minimum 3 monthsWork Days: At least 4 days per weekLocation: IndonesiaWork Environment: Fast-paced AI & technology startupLearning Opportunity: Hands-on experience in LLM evaluation, data annotation, and AI model improvement
