About the RoleAs a Customer Service Officer, you will be the first point of contact for customers via our live chat platform, helping to resolve inquiries, troubleshoot issues, and ensure an exceptional customer experience in real time.
Responsibilities:Respond promptly and professionally to customer inquiries via live chat, WhatsApp, email, and social media.Assist with product or service-related questions, order tracking, account troubleshooting, and general supportProvide accurate, clear, and concise information in line with company policies and proceduresEscalate complex or unresolved issues to the appropriate department or supervisorMaintain up-to-date knowledge of company products, services, promotions, and systemsLog and document customer interactions accurately in the CRM systemWork closely with other team members to improve service processes and customer satisfactionMeet or exceed individual and team performance metrics (e.g., response time, customer satisfaction)
Requirements:Bachelor's degree in any major2-3 years of experience in a customer service or support role, preferably in live chat, WhatsApp, email, and social media.Excellent written communication skills with a strong command of grammar and spellingAbility to multitask and manage time effectively in a fast-paced settingCustomer-focused with a calm, empathetic, and problem-solving attitudeTech-savvy, with familiarity in using CRM, chat, and help desk softwareAvailability to work flexible hours, including weekends or evenings if required
About Kawan Lama GroupEstablished in 1955, Kawan Lama Group is a multi-sector group of companies who are constantly innovating for improving the quality of lives. Manages 28 brand portfolios operating in six different sectors: Commercial & Industrial, Consumer Retail, Food & Beverages, Property & Hospitality, Manufacturing & Engineering, and Commercial Technology. Aiming to be more than family business - but beyond that, we are business for families, we carry the mission to bring values for betterment of lives through business development and continuous growth.

Key ResponsibilitiesManage and oversee office facilities, equipment, and utilities to ensure smooth daily operations.Coordinate with building management, security, and external vendors for office services and maintenance.Handle contracts and service agreements with suppliers related to general affairs (e.g., cleaning, office equipment, catering, transportation).Support employee welfare programs such as health & safety, workplace ergonomics, and staff events.Ensure compliance with company standards on security, safety, and environmental practices.Oversee asset management and inventory of non-production equipment.Provide support for company events, CSR activities, and community engagement when required.Assist in the implementation of cost-control measures for office services and facilities.
QualificationsBachelor’s degree in Business, Management, or related field.2–4 years of experience in general affairs, office services, or facilities management.Strong problem-solving and organizational skills.Experience in vendor management and contract administration is an advantage.Able to communicate effectively in Bahasa Indonesia and English.
Career DevelopmentThis role provides broad exposure to corporate operations, with potential growth into facilities management, corporate services, or administrative leadership positions within SCG.

*User Operations Advisor (Customer Service/VIP Operations)
Responsibilities:1. Manage and Expand platform partners, including policy execution, event promotions and daily data updating;2. Understand partners' behaviour and know their profiles, utilize various ways to boost their revenue and expand their customer groups;3. Proficient in features and how to play live streaming, understanding the needs and psychology of VIP users;4. Responsible for establishing contact with VIP users, collecting, compiling, analyzing and managing user information;5. Differentiate services for VIP users, answer questions and maintain good communication with users;6. Continue to follow the condition of VIP users every day, and make strategies to maintain and enhance user activity, and guide in refilling;7. Coordinate and analyze various effective activities in accordance with the policies/plans of the operational team, and also help the operational team to collect questions and feedback from VIP users.
Requirements:1.Bachelor's degree or above, base in Jakarta City. 2.English/ Chinese as a working language;3.Good image, good temperament, 1+ year of VIP Customer Service experience is preferred;4.Liked the internet field, and can quickly adapt to the live field streaming;5.Having good communication skills, able to analyze the psychology of users and take the initiative to provide good service; Good at using excel6.Responsible and reliable. Able to work under pressure, able to respond to problems, make timely and reasonable solutions.-Working shifts: shift A：1:00-9:00 shift B：09:00-18:00 shift C：16:00-1:00
About BIGOBIGO (BIGO Technology Pte. Ltd.) is a fast-growing technology company headquartered in Singapore. It was founded in 2014.
BIGO aims to be a content platform that connects the world and inspires one billion people to share life’s beautiful moments. Powered by audio and video technology, AI, RTC (Real-time Communications) and CDN (Content Delivery Network), BIGO provides a portfolio of audio＆video products and services, including Bigo Live, Likee, imo and Hello Yo. BIGO has enabled hundreds of millions of MAU from more than 170 countries andregions to explore various content, showcase their talent, and stay connected.
Being committed to safe and seamless user experience, BIGO keeps pace with cutting-edge technologies and advances its R & D to the highest level. It has deployed 5 R＆D centers in Singapore, the U.S. (Silicon Valley) and China (Beijing, Shanghai, Guangzhou), and over 30 local offices across the globe to further its granularity in local business development, product management, operations and marketing.